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kameymall.com User Privacy Policy
To effectively protect the privacy of kameymall.com users and optimize the user experience, which specifies the policies and measures taken in terms of collection, management, and protection of users’ data. This Privacy Policy applies to all services offered by kameymall.com, whether you obtain kameymall.com’s services via PC, mobile terminal, or other devices.
For any issues regarding this Privacy Policy or related matters, you may contact us at any time by visiting the kameymall.com online customer service system, kameymall.com official service account number, or calling our customer service hotline.
This Privacy Policy will help you understand the following content:
- What information will we collect from you?
- How do we use your information?
- Who do we share your information with?
- How do we protect your information?
- How long will we keep your information?
- How do you exercise your rights regarding your information?
- Dispute resolution/how to contact us
- How will we inform you of the revision of policy?
- What information will we collect from you?
Usually, you may visit our company online without telling us who you are or providing any of your personal information. However, to facilitate you to enjoy our services, you may choose to provide us with the following information in various circumstances.
1) The information provided by you for us. When you register a kameymall.com account, we save the basic information that you provided: your email address and password. If you like, when you use our services, you may provide more of your personal information, including name, gender, photo, birthday, telephone number, country/region, education, and work experience.
2) The operation you performed. When you use our services, we automatically collect some information so that these services can better satisfy your needs. Such information includes:
- Your search history
- Products/shops you visited
- Date, time stamp, and your communications with customer service.
- Videos you watched
- Ads you clicked or tapped
- Your location
- Device information
- IP address and Cookie data
- How do we use your information?
We or our partners will use your information to provide and improve services, providing you with websites or mobile applications with personalized experiences, including:
1) To contact you on your account, to reach a contract with you, to provide you with our services, to render your compliance with our legal obligations, to protect your important interests, or to use them by public interests, so that we can serve you more widely.
- Providing payment processing and account management, operating, measuring, and improving our services, and keeping our service safe, sound, and operable.
- Contacting you for your account, via emails, phone calls, SMS/text messages, mails, and mobile device push notifications, to solve the account problems, handle disputes, charge fees or amounts in arrears, or other necessary actions for providing you with customer services.
- Detecting, preventing, reducing, and investigating frauds, security vulnerabilities, or potential prohibited or illegal activities.
- Exercising our membership contract, this Privacy Policy Notice, or other policies, and providing further services as described by you in the information we collect.
2) While safeguarding your rights and freedom, we will use your personal information to pursue our legitimate interests. We have taken measures to strike a balance between our interests and yours, including:
- Improving our services, such as reviewing information related to pauses or conflict pages encountered by members, so that we can identify and resolve problems and provide you with a better experience.
- Customizing, evaluating, and improving in-site advertising based on your advertising customization preferences.
- Providing targeted marketing, service updates, and promotions based on your communication preferences.
- Contacting you via email or mail as permitted by applicable law, to provide you with coupons, discounts, and special promotions; receiving your opinions through surveys or questionnaires and informing you of our services.
- Inviting you to be our partner and participate in our project via emails, phone calls, SMS/text messages, emails, and mobile device push notifications.
- Contacting you regarding public policy issues or other matters concerning your ability to use our services, which may include inviting you to participate in petitions, writing letters, making phone calls, or implementing other activities related to public policy.
- Accepting your valuable suggestions or advice.
- Using the GA/Baidu API to measure visits and click-through rates of all levels of pages on our websites and mobile apps, or other promotional effects.
- Measuring seller performance (for example, using shipping tracking information provided by sellers and shipping service providers or provided by kameymall.com).
- Monitoring and improving information security for our website and mobile apps.
We always conduct rigorous security checks on SDKs or other similar applications and require our partners to take strict measures to protect your data.
To comply with new service requirements and business function changes, we may adjust the third-party SDKs integrated with our app, and disclose the latest info on such SDKs promptly.
3) With your consent, we may use your personal information for the following purposes:
- Providing you with marketing promotions via phone calls, emails, SMS, or text messages, including coupons, discounts, and special offers, opportunities to use service offerings on our platform, website content of articles and services you may like, follow-up observations of your shopping carts, your tracking list and your favorites, as well as the collection of favorites and sellers you choose to follow.
- Providing you with marketing promotions from other kameymall.com business members.
- Providing you with marketing promotions from third parties, including coupons, promotions, discounts, special offers, opportunities to use services from third parties, website content for items and services you may like, etc.
- Using your sensitive personal information to facilitate certain types of transactions.
You have the right to cancel your agreement at any time.
We may use technologies that are deemed as automatic decision-making or analysis. We will not use automatic decision-making techniques to make decisions that will have a major impact on you unless the decision is a necessary part of the contract between you and us, and we use such technologies with your consent or as required by the laws.
Please note that we will not share your personal information with any advertisers unless with your consent. We will not seek any personal information from children or incapacitated persons or send them any requests for personal data, without the guardians’ permission, knowledge, or presence.
- Who do we share your information with?
We will not sell, rent, or otherwise disclose your personal information to any third parties for marketing or advertising purposes without your consent. To ensure that we provide you with operational services, comply with our legal obligations, enforce membership contracts, promote our marketing and advertising campaigns, and prevent, detect, reduce, and investigate fraudulent or illegal activities related to our services, we may share your information to the following parties for the following purposes:
1) To kameymall.com’s related group companies, this information may be used to:
- Provide syndicated content and services (such as registration, transactions, and customer support).
- Assist in the detection, investigation, reduction, and prevention of fraudulent and illegal activities, violations of our membership contracts, and information security vulnerabilities.
- Provide you with personalized advertising.
- Improve the products, websites, apps, services, tools, and marketing communications.
- kameymall.com’s related group companies may use your information to send you marketing communications, provided that you agree to receive marketing communications from kameymall.com’s related group companies or as permitted by the laws.
2) To the following service providers and financial institution partners:
- Third-party service providers that assist us in rendering services and payment processing services, coordinate us to provide personalized advertisements, and help us to prevent, detect, reduce, and investigate potentially illegal activities, violations of our membership contracts, frauds, and/or security vulnerabilities, assist in the payment collection, joint management, and incentive plans, associated credit cards and other business.
- Third-party financial institutions that cooperate with us to provide financial products for you<span>，</span>so that they can provide joint content and services (such as registration, transactions, and customer support). These third-party financial institution partners may use your personal information to send you marketing communications only upon your requests for their services.
- For third-party shipping companies (such as DHL, SAL, FBA, etc.), we will share the shipping address, contact information, and shipping tracking data, to deliver the purchased articles and other shipping-related communications.
3) To law enforcement organs, public security organs, or other judicial organs and organizations
- To comply with legal obligations, procedures, or requirements.
- To perform our terms of service and other agreements, policies, and standards, including investigation over any possible violations.
- To detect, prevent, or otherwise solve security, fraudulent, or technical issues.
- To protect the rights, properties, or security of us, our users, third parties, or the public (including exchanging information with other companies and organizations for fraud prevention), as required or permitted by the laws. We will only disclose the information that we consider relevant to the investigation or inquiry, such as name, city, state, postal code, telephone number, email address, member account record, IP address, complaints for fraud, etc.
4) Change of Ownership
If we are merged or acquired by other companies, we may share information with them according to our Privacy Policy. In this case, we will require the new entity to comply with this Privacy Policy when processing your information. If we intend to process your information for purposes not set forth by this Privacy Policy, you will be notified of the new use of your personal information in advance.
- How do we protect your information?
Your personal information will be accessible from our servers and will be processed on our servers, too. No matter where your personal information is stored, we are committed to protecting the privacy and integrity of your personal information. Your personal information will be controlled by our technology and organization and is subject to our policies and procedures (including this Privacy Policy). We will clearly and comprehensively introduce you to the future use of this information when we collect information from you. You may provide us with all or part of the information we want to collect as you wish, and at the same time, you may tell us that which purposes you wish for certain information or which purposes you don’t wish for certain information, we will respect your wishes. Our company guarantees the security and quality of information provided to us by you via physical and electronic means.
Note: Some countries, regions, or organizations may not have strict laws and regulations to protect your personal information. Notwithstanding, our company will still process your personal information in the manners described in this Privacy Policy in the said places.
- How long will we keep your information?
We will permanently save your personal information once you have successfully registered your kameymall.com account. Also, we will delete your personal information in advance upon your request. However, we will retain the data as required by our legal obligations.
- How do you exercise your rights regarding your information?
In general, we will ask for your permission to use your personal information when collecting your personal information. Also, we may ask for your permission before each use upon your request. You may also take the initiative to understand the use of your personal information through various channels such as newspapers and the Internet. You may contact us via phone or the Internet to jointly investigate the root cause thereof and take protective measures to ensure the security of your privacy if you discover any authorized use of your personal information.
At the same time, for your personal information held by us, you may access, modify or delete your data, or restrict or refuse us to process your data:
1) Access and corrections. You may log into your account to check, review, and update most of your data. Please update your personal information immediately if your personal information is changed or inaccurate.
2) Query. Please contact us as permitted by the applicable national laws when you wish to check whether a charge is involved.
3) Limitations and objections. In certain circumstances, you may request us to stop processing any of your personal information held by us, other than our storage purposes. However, please note that we may not be able to provide you with all services and customer supports offered to members (offered in the case of obtaining this Privacy Policy Notice and membership contract authorization) if you ask us to stop processing some or all of your data, or if you cancel (if applicable) your agreement to our use or disclosure of your data for the purposes set out in this Privacy Policy. We may use such personal information again if we have legitimate reasons (for example, to maintain legal statements or to provide protections for others) under the data protection law.
4) Removal. Upon your request, we may close your account and remove others from viewing your data as soon as reasonably possible based on your account activities and applicable national laws.
- Dispute resolution/how to contact us
If you have any questions or complaints regarding this Privacy Policy or our manners of handling information.
Your right to file a complaint with the data protection supervisory agency is not affected.
- How will we inform you of the revision of policy?
We will post updated policies here and notify our users on the kameymall.com website or mobile app for any significant changes to this Privacy Policy. Please check this page frequently for any updates or changes to this Privacy Policy.
Instructions
By using the kameymall.com website and mobile apps, you are accepting our rules and policies regarding your personal information, and you expressly consent to our collection, processing, use, and storage of your personal information by this Privacy Policy.
You acknowledge that you have read and understood this Privacy Policy.
You will not be able to use the services if you do not agree with this Privacy Policy. You may withdraw your agreement to our use of your personal information by this Privacy Policy if you change your mind in the future.
KameyMall Service Agreement
Effective Date: January 1, 2023
Welcome to the signing of this "User Service Agreement" (hereinafter referred to as "this Agreement") with JUXINCAI LIMITED, and to using our services!
[Careful Reading] Before you agree to this Agreement in the application registration process, you should carefully read this Agreement. Please be sure to carefully read and fully understand the content of each clause, especially the clauses that exempt or limit liability, applicable law, and dispute resolution. Clauses that exempt or limit liability will be marked in bold and underlined, and you should focus on reading them. If you have any questions about the Agreement, you can consult KameyMall customer service.
[Signing Action] Please fill in the information as prompted on the registration page, read and agree to this Agreement, and complete all registration procedures. Once registration is complete, it indicates that you have fully read, understood, and accepted all the contents of this Agreement and have reached an agreement with KameyMall to become a "user" of KameyMall. Users of KameyMall (hereinafter referred to as "users" or "you") and KameyMall (hereinafter referred to as "JUXINCAI LIMITED" or "we") have reached this User Service Agreement and voluntarily accept and comply with all service agreements, related rules, and management norms of KameyMall. If you disagree with this Agreement or any of its terms during the reading process, you should immediately stop the registration procedure.
[Regular Updates] We may periodically modify the contents of this User Service Agreement. Therefore, it is recommended that you browse the User Service Agreement each time you log in and confirm your agreement before using the services provided by KameyMall. If our policies change, we will publish an updated version on the KameyMall application (hereinafter referred to as "KameyMall") or provide you with an enhanced prompt. Thus, it is recommended that you browse this Agreement each time you log in and confirm your agreement before using the services provided by KameyMall.
(Article 1) Service Content
1.1 KameyMall, through the KameyMall application, displays various products sold by third-party sellers to users and provides entrusted purchasing services to users.
1.2 Users have the right to browse products on KameyMall, obtain product information provided by KameyMall, place orders through KameyMall, and pay for products. When users select a product and pay for it, it is deemed as entrusting KameyMall to purchase the product on their behalf. Additionally, based on the user's choice, paid additional value-added services such as reinforcement services are provided.
1.3 KameyMall is a purchasing platform that provides users with information on products that can be purchased on their behalf and completes the procurement, transportation, and other services for the selected products based on user choices.
1.4 Users have the right to participate in activities organized by KameyMall according to the activity rules published by KameyMall and other services promised to users by KameyMall.
1.5 The specific content and procedures of KameyMall services are detailed in the "Help Center."
1.6 The product pages on KameyMall provide an online automatic translation function. The translation results are for reference only and cannot be used as a basis for purchase. KameyMall does not assume any responsibility for any losses caused by purchasing based on the translation results. Everything is subject to the original Chinese text. Once a purchase is made, the user cannot request a return on the grounds of not understanding the Chinese meaning, misreading, or omission.
1.7 Products ordered by users on the KameyMall platform are procured by JUXINCAI LIMITED. from various well-known e-commerce platforms in China (such as 1688, Tmall, JD.com, Taobao, Pinduoduo, Weidian, etc.) and entrusted to send to the KameyMall warehouse.
(Article 2) User Qualifications
2.1 You need to have your own KameyMall account to use this service. You may use this service based on your agreement to and compliance with the content of this Agreement.
2.2 You must be an adult and have full civil capacity. If you are under 18, you can only use this service with the participation of your parents or guardians.
2.3 Users are fully responsible for the authenticity, legality, and validity of their registration information on KameyMall. After successful registration, the user account and password are the responsibility of the user, and the user is responsible for all activities and events that occur under their KameyMall account and password. If a user finds that their KameyMall account is used by an unauthorized third party or there are other account security issues, they should immediately notify KameyMall effectively, request KameyMall to suspend the service of the KameyMall account, and report to the public security authorities in a timely manner. KameyMall has the right to take action on the user's requests within a reasonable time but does not assume any responsibility for losses suffered by the user before taking action.
2.4 Users who use the same phone number, device, ID information, email, payment account, or the same shipping address for registration are considered as "the same user." KameyMall has the right to merge the rights of these different accounts (including but not limited to issued coupons, membership points, etc.).
(Article 3) Orders
3.1 After registering as a KameyMall user, you can place orders on KameyMall. You should have the capacity and ability to purchase related products. If you are under 18, you can only use it with the participation of your parents or guardians. When you place an order, it is deemed that you meet the above conditions.
3.2 The product and price information displayed on KameyMall is only an invitation to offer. When you place an order through KameyMall, you need to fill in the quantity of the product you wish to purchase, the recipient's name, contact information, shipping address, and other content, based on which the system generates an offer. Filling in this information means you authorize KameyMall to disclose this information to third parties for the purpose of fulfilling this Agreement. KameyMall has the right to reasonably determine whether to confirm the entrusted purchasing service contract with you based on factors such as whether the product is still available and the authenticity and rationality of the transaction; if KameyMall does not accept your offer, and you have already paid, you will receive a full refund.
3.3 If the product in your order is out of stock or has a price marking error, KameyMall will notify you before purchasing and cancel the order. You also have the right to cancel the order yourself. If you have already paid, you will receive a full refund.
(Article 4) Payment and Delivery
4.1 Users should complete the payment of the price through the online payment methods as prompted on the payment page. Before the user pays for the product/service, and before KameyMall accepts the product sales/service contract, the user has no right to request KameyMall to provide the product/service.
4.2 The logistics service designated by KameyMall will be responsible for delivering the product to the shipping address you specify or delivering the service to you in the promised manner. All delivery times listed on KameyMall are reference times. The reference time is estimated based on inventory status, normal processing procedures, and shipping locations. This does not constitute a commitment by KameyMall to the delivery time.
4.3 Users understand and agree that the sales entity for products directly mailed from China is a Chinese seller and cannot provide foreign invoices. Since the service fee, transfer fee, shipping fee, etc., are charged/collected by KameyMall’s JUXINCAI LIMITED. and specific services are provided, these fees cannot provide foreign invoices.
4.4 If the user confirms the order, it is deemed to accept the delivery method and time arrangement. If there are any questions, users can consult KameyMall online customer service at any time.
4.5 KameyMall does not assume responsibility for delayed or undelivered orders caused by the following situations:
(1) Incorrect or incomplete information provided by the user;
(2) No one to sign for the product upon delivery, leading to failed or delayed delivery;
(3) Changes in circumstances;
(4) Force majeure, such as natural disasters, traffic restrictions, government or judicial actions, accidental traffic accidents, strikes, regulatory policy changes, terrorist events, robberies, violent crimes, sudden wars, etc.
4.6 Damage Claim Process: If you receive a damaged package or find that part of the package's contents is missing, you should ask the delivery person to note the situation on the delivery receipt, and send a photo of the delivery receipt, damaged product, a complete unboxing video, or photos of the package contents, along with details, to KameyMall customer service. KameyMall customer service will handle the claim for you. If there are no notes on the delivery receipt, it is considered as normal delivery completion. In such a case, KameyMall cannot process the claim due to the inability to determine responsibility with the delivery person. Please understand.
For more information on claims, please refer to "Help Center - After-sales Service."
(Article 5) Refund Policy
5.1 Issues with Returns and Exchanges: Since KameyMall provides purchasing agent services, the responsibility for product quality lies with the product seller, and the cross-border nature of the goods presents unique circumstances. KameyMall does not offer any return or exchange services. Please understand this; if you do not accept it, please stop registering and do not purchase products through KameyMall.
5.2 Issues with Product Discrepancies: The product images provided by KameyMall are sourced from the seller's website and are for reference only. If there is a color or size discrepancy between the actual product and the images, the actual product will prevail. KameyMall does not accept return requests based on such discrepancies.
5.3 Refunds: After successfully paying for the goods, the user has the right to request a refund from KameyMall under the following circumstances:
(1) After successful payment, if due to force majeure or reasons not attributable to the user, KameyMall is unable to purchase the product on behalf of the user, and this is verified by KameyMall;
(2) After successful payment, if changes in circumstances require KameyMall to alter the contract's contents, and the user does not accept the altered content.
5.4 If the user has actually accepted or used the product, they are not entitled to request a refund from KameyMall.
5.5 Once a refund is confirmed, the amount will be returned to the user's payment account via the original payment method. Users can consult the relevant payment platform for the refund progress.
5.6 If the order includes payment in whole or in part using points, coupons, or vouchers, these discounts will be returned in the corresponding form after you return the product. In cases of returns, refunds, or transaction cancellations, the original usage rules and validity periods will apply when returning points, coupons, or vouchers to the user's account. If they are expired or do not meet the issuance or usage conditions at the time of return, these points, coupons, or vouchers will automatically become invalid, and KameyMall will not reissue or compensate for them. (Value-added services already provided will not be refunded.)
The platform will not provide refunds in the following circumstances.
- If the application period is exceeded (within 7 days after signing or within 45 days after shipping without inquiry or compensation request) or the package has been delivered within the application period.
(2) If the package is stolen or lost after delivery for some reason.
(3) For products related to non-insurable categories, prohibited or restricted delivery items.
(4) If the mailed items violate restrictions or regulations or are confiscated or handled according to relevant laws and regulations by the competent authorities, and international mail is detained, confiscated, or destroyed by the competent authorities of the destination country according to its national laws.
(5) If the package is damaged or lost due to the customer's responsibility, intentional behavior, or reasons related to the product itself.
(6) Other situations where compensation cannot be claimed.
(7) We are not responsible for any loss, shortage, damage, or delay in mail delivery caused by reasons not attributable to us or any indirect loss or unrealized benefits.
For more information about refunds, please refer to the "Help Center - After-Sales Service."
(Article 6) Trade Rules
(1) Ownership and Risk of Loss
Delivery to the carrier shall constitute delivery to the buyer, after which the risk of loss or damage shall pass to the buyer. Any claims by the buyer for damages during transit or delivery should be made directly to the carrier. Any claims by the buyer against KameyMall for shortages or damage prior to delivery must be made within five (5) days of receiving the goods. Despite the transfer of risk to the buyer, ownership and possession of the goods sold herein remain with KameyMall until all payments, including deferred payment evidenced by notes or otherwise, interest, and carrying charges, have been fully paid. The buyer agrees to take all necessary actions to perfect and maintain KameyMall's rights and ownership. Notwithstanding the above provisions, if any statutory provision at the national or state legislative level conflicts with this article, the statutory provision shall prevail.
(2) Pricing in Different Currencies
KameyMall offers the convenience of different currencies for your shopping. Under normal operations and unless there are significant fluctuations in currency values, pricing errors are minimal.
(3) Typographical Errors
Each item sold on our website includes a product description and/or reference link. You are responsible for verifying the information and content related to the item you intend to purchase through the provided information and/or links before placing any order. We assume you fully understand the details of the item you are purchasing when you place an order, as we are not responsible for any after-sales issues arising from misunderstandings of the relevant information and content on the website. Despite KameyMall's efforts to provide accurate product and pricing information, pricing or typographical errors may occur. KameyMall can only confirm the price of an item after you place an order. If an item is listed at an incorrect price or with incorrect information due to pricing or product information errors, KameyMall has the right to refuse or cancel any orders placed for that item. If the item's pricing is incorrect, KameyMall may contact you for instructions or cancel your order and notify you of such cancellation.
(4) Order Acceptance
This is an example of KameyMall's offer and acceptance. Once you have selected all the items you wish to purchase, they will be added to your shopping cart. The next step will be to process the order and payment. For this, you must follow the steps of the purchase process, indicating or verifying the information requested at each step. Additionally, during the purchase process and before payment, you can modify the order details. Both you and KameyMall are legally bound once the order is finalized. Please note that there may be certain orders KameyMall cannot accept and must cancel, as outlined in section (3). KameyMall reserves the right to refuse or cancel any order at its sole discretion for any reason. Situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or issues identified by our credit and fraud avoidance department. We may also require additional verification or information before accepting any order. If all or any part of your order is canceled, or if additional information is needed to accept your order, KameyMall will contact you.
(5) Payment
If you are a registered user, you can view the record of all orders you have placed in the "My Orders" section. You can use the following cards as payment methods: Visa, MasterCard, American Express, UnionPay, PayPal, online banking, etc. To minimize the risk of unauthorized access, your credit card details will be encrypted. Once we receive your order, we will request a pre-authorization on your card to ensure there are sufficient funds to complete the transaction. Please note that we do not store or retain any financial transaction information. Your card service provider or financial supporter will retain such information. For example, when you click "Pay Now," you confirm that the credit card is yours. The credit card must be verified and authorized by the issuing institution. If the entity does not authorize the payment, we are not responsible for any delay or failure to deliver, and we cannot complete any transaction or enter into a contract with you.
(6) Color
We have made every effort to display the colors of our products on the website as accurately as possible. However, since the actual colors you see depend on your monitor, we cannot guarantee that any color display on your monitor will be accurate.
(7) Packaging
Unless otherwise specified, we comply only with the minimum packaging standards for the selected mode of transport. Any special packaging, loading, or bracing costs you request will be paid by you.
(Article 7) : Risk Notice for Purchasing Chinese Products (Important)
To help you better select Chinese products and enjoy the purchasing services, please read and fully understand this section before making a purchase and judge your own risk tolerance. Place an order only after agreeing to this section:
The products you purchase through the KameyMall APP are all commissioned by us to purchase on your behalf in China. After we procure from Chinese sellers, we handle shipping procedures for you.
By commissioning us to purchase products in China, you form a direct buying relationship with the Chinese seller, which may not directly apply to the laws of the People's Republic of China. Moreover, since you commission us to purchase on a Chinese e-commerce platform, you must accept the relevant agreements of that platform, which may involve foreign laws and agreements. Therefore, we especially remind you that all products we display are subject to the return mechanisms of different domestic e-commerce platforms.
If disputes arise due to product quality issues, we can negotiate on your behalf with the Chinese seller, but we, as the purchasing agent, cannot guarantee product quality and cannot be held liable for compensation.
As we handle shipping for you directly after purchasing products in China, we generally do not open the seller's packages. If you have concerns, you can opt for a paid unpacking service where our staff will open the package for you.
Since the products are directly purchased from China, they may have Chinese labels. You can view the Chinese electronic labels or text descriptions of the products on the website.
According to relevant laws, the Chinese products you purchase are for personal use only and cannot be resold.
The cross-border products you purchase meet the quality, safety, hygiene, environmental protection, labeling, and other standards or technical specifications of the country of origin but may differ from domestic standards. Any resulting harm, loss, or other risks shall be borne by you, and we do not assume liability.
(Article 8) : Prohibited Conduct
8.1 You must not engage in any of the following behaviors while using this service:
Using the service for improper purposes;
Registering multiple accounts repeatedly or maliciously;
Utilizing the addresses provided by KameyMall for virtual services such as applying for credit cards, telephone numbers, etc.;
Engaging in fraudulent activities such as redeeming, cashing out, fake transactions, exploiting coupons, reselling coupons, reselling points, or repeatedly participating in promotions;
Infringing on the intellectual property rights, goodwill rights, reputation rights, and other legitimate rights of KameyMall or third parties;
Engaging in fraud or other criminal activities;
Misusing third-party identities to use the service;
Other behaviors that violate laws or the terms of this agreement.
8.2 If you violate the above provisions, KameyMall has the right to take one or more of the following actions at any time without obtaining your consent:
Freeze your KameyMall account and cancel your transaction qualifications;
Suspend or terminate your use of KameyMall services.
8.3 If your violation of this agreement causes loss to KameyMall, you shall compensate for all losses. If your actions involve illegal activities, KameyMall has the right to refer the matter to relevant authorities.
(Article9) : Privacy Policy
KameyMall places great importance on the protection of user personal information but will use it as necessary to provide services. By using KameyMall services, you agree to KameyMall's collection, storage, use, disclosure, and protection of your personal information in accordance with the KameyMall Privacy Policy. We recommend you read the KameyMall Privacy Policy in its entirety to better protect your privacy rights.
(Article 10) : Guarantee and Authorization for User-Posted Information
You declare and warrant that you have the corresponding and legal rights to the information you post. Otherwise, KameyMall may delete or block the information according to the law or this agreement. You must ensure that the information you post does not contain the following:
- Content that violates national laws and regulations;
- Political propaganda, feudal superstition, obscenity, pornography, gambling, violence, terror, or incitement to crime;
- Fraudulent, false, inaccurate, or misleading content;
- Content that infringes on the intellectual property rights or business secrets and other proprietary rights of others;
- Content that insults, defames, intimidates, or infringes on the privacy of others;
- Malicious software or programs such as viruses, trojans, or worms that can damage, tamper with, delete, affect the normal operation of any KameyMall system, or secretly obtain data or personal information from KameyMall or other users;
- Other content that violates social public interests or public morals or is inappropriate for publication on KameyMall according to related KameyMall service agreements and rules.
(Article 11) Intellectual Property
(1) You acknowledge, understand, and agree that any content you upload, submit, store, or publish while using KameyMall’s services (including but not limited to text, images, videos, audio, animations, etc.) must be original or legally authorized. The intellectual property rights of any content you upload, submit, store, or publish through KameyMall belong to you or the original copyright owner, and your actions in uploading, submitting, storing, or publishing will not infringe on others’ intellectual property rights or other legal rights.
(2) You acknowledge, understand, and agree that by accepting this agreement, you voluntarily grant KameyMall and its affiliates a non-exclusive, transferable, worldwide, perpetual, free, exclusive, and irrevocable license to use the property rights (including but not limited to reproduction, distribution, rental, exhibition, performance, screening, broadcasting, information network dissemination, production, adaptation, translation, compilation, and other transferable rights that the copyright owner should enjoy) of the aforementioned content. KameyMall and its affiliates can use this content based on the given authorization (including but not limited to commercial use) or independently grant any necessary sub-licenses to third parties.
(3) You confirm and agree to authorize KameyMall and its affiliates to independently defend their rights in the event of infringement of the content you upload, submit, store, or publish (including derivative works) and to receive full compensation. The forms of defense include but are not limited to monitoring infringement, sending legal letters, filing lawsuits or arbitration, mediation, settlement, etc. KameyMall and its affiliates have the right to make and implement independent decisions regarding the defense of rights. Every time you use your password or identification, you are considered authorized to access and use this website in compliance with the terms and conditions of this agreement, and KameyMall is not obligated to investigate the authorization or source of such access or use of this website.
Without KameyMall’s prior written consent, it is strictly prohibited to use data mining, robots, or similar data collection and extraction tools on KameyMall, as well as using KameyMall trademarks or service marks in meta tags. You may only view and use the content for personal information purposes related to shopping and ordering on the site, not for other purposes. If you happen to find any of our content on a third-party website, please contact us promptly.
You will be fully responsible for all actions taken by anyone using the password and identification initially assigned to you to access and use this website, whether or not such access and use are authorized by you, including but not limited to all communications and transmissions and all obligations (including financial obligations) arising through such access or use. You are solely responsible for the security and confidentiality of the password and identification assigned to you. In case of any unauthorized use of your password or identification, or any other breach or threat of breach of this website's security, you should immediately notify KameyMall.
(Article 12) Changes and Termination of the Agreement
12.1 KameyMall reserves the right to modify the terms of this agreement at any time. Once changes are made to the agreement, the revised version will be published on KameyMall or enhanced notifications will be provided to you. If you do not agree to the changes made by KameyMall to the terms of this agreement, you should stop using KameyMall’s services from the effective date of the revised version. If you continue to use KameyMall’s services, it will be deemed that you accept the changes made by KameyMall to the terms of this agreement.
12.2 This agreement terminates under any of the following circumstances:
(1) When KameyMall cancels the user’s KameyMall account according to the agreement, the agreement terminates from the date of account cancellation;
(2) When KameyMall terminates all KameyMall services according to the agreement, the agreement terminates from the date all KameyMall services cease.
12.3 After the termination of this agreement, the user has no right to request KameyMall to continue providing any services or fulfilling any other obligations, including but not limited to retaining or disclosing any information in the user’s original KameyMall account, forwarding any unread or unsent information to the user or any third party, etc.
(Article 13) Severability
If any provision of this agreement is found to be void, invalid, or for any reason unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions.
(Article 14)Governing law and Jurisdiction
(1) These Service Agreement and any separate agreements whereby we provide You Services shall be governed by and construed in accordance with the laws of the Hong Kong.
(2) Any dispute arising out of Your use of Kameybuy's Services and in connection with Kameybuy's Services shall be settled by Kameybuy through negotiation with You. lf no agreement can be reached through negotiation, either party may bring a lawsuit to the court with jurisdiction in the place
where these Terms are signed.
(Article 15) Annex
The annexes to this agreement include but are not limited to the “Instructions for Use,” “Shopping Guide,” “Purchasing Navigation,” “Logistics Related,” and other information displayed on various KameyMall pages, as well as various instructions and risk reminders provided to you through pop-ups, checkboxes, etc. during the use process.
We, the FUZHOU CHENJIA TRADING CO., LTD including all its affiliates (together “KameyMall”, “us”, “our”, or “we”), use cookies and other similar technology on our platform. This Cookie Notice informs you about our use of cookies and similar technologies and our contact details in case you have any questions concerning this Cookie Notice.
This Cookie Notice applies to our platform on www.kameymall.com. If we collect your data via cookies and similar technologies, our Privacy Notice applies accordingly. Please find our Privacy Policy here.
We may change this Cookie Notice from time to time. At all times, we will publish the up-to-date version on our platform.
You may give or refuse your consent to the use of various categories of cookies that are not strictly necessary. You have the option to withdraw your consent at any time. We cannot guarantee that our platform will function properly if you do not accept certain cookies; some functions may be lost or that you may not see certain pages at all.
- What are cookies and similar technologies?
Cookies are small and simple text files that are stored on your computer or mobile device when you visit our platform. 'Similar technologies' falling under the generic term 'cookies' also include local objects (sometimes called flash cookies), web beacons, pixels, browser fingerprinting technologies, or any technology that stores or accesses information on the user's device.
- Which cookies do we use?
We use first and third-party cookies. First-party cookies are cookies set by us. Third-party cookies are cookies placed by a domain different from our domain. This means that someone other than us places these cookies. Please refer to any third party's privacy policy for more information on their processing of data collected through third-party cookies.
We distinguish between the following types of cookies we use on our platform:
(i) Essential cookies
We use these cookies for the sole purpose of carrying out or facilitating the transmission of a communication over an electronic communications network, and they are strictly necessary to provide you with the service you requested. Therefore, these cookies cannot be turned off; otherwise, some technical functionalities are not able to operate properly. These cookies enable you can access and use our platform and ensure proper performance, security, and functionality of our platform. No consent is required for the use of essential cookies.
(ii) Functional cookies
These cookies help you to have a better shopping and user experience on our platform. In addition, these cookies help us assess the performance of our platform, applications, services, and tools, including your user behavior such as how you interact with our messaging functionality and which items and links you viewed. If you do not allow these cookies then these services may not function properly.
(iii) Analytical cookies
These cookies are used to research user preferences, estimate our audience size, and improve our platform. These statistics give us more information on which products we should recommend and how we should develop and improve our platform and its security. Based on this research and analysis, we can provide our services and a better platform. These analytical cookies are third-party cookies set by third parties, such as Google, which are different from the domain that you are visiting. All information these cookies collect is aggregated and therefore anonymous.
(iv) Targeting cookies
These cookies record your platform visit, the pages you have visited, and the links you have followed to provide advertisements of our products based on your browsing history. This allows us to show you relevant advertisements on our platform. If you do not allow these cookies, you will still receive advertisements, but they may be less relevant for you.
- Your options
If you do not want to store cookies on your computer you can adjust your browser settings. You can also adjust your settings to the extent that your browser refuses all cookies or only those from third parties. You can delete cookies that have been placed. You will have to adjust the settings for each browser and computer you use. How to adjust these settings differs per browser. Click on one of the below icons to proceed directly to the manual of your browser or, if necessary, consult your browser's help function.
- Questions
If you have any questions about this Cookie Notice, our Privacy Notice, or our data processing activities, you can contact us via kameymall@gmail.com.
After the items are dispatched, you will receive a shipping confirmation email including the tracking number of your order. Please offer a real and effective e-mail address, which the delivery status of items can be informed promptly.
Tracking within the destination country depends entirely on the recipient postal system with some being very good (e.g. USPS) and others not so good (e.g. Australia Post, although Australia Post will provide better tracking when contacted by phone or e-mail). When a package is between countries or going through customs it is not unusual for the tracking to go quiet.
My order hasn't been dispatched yet
Sometimes orders are delayed due to issues like insufficient stock or a problem with your payment. Please check that we haven't been trying to contact you to resolve an issue. If your order has been delayed for more than a couple of days then please contact us for more information.
My order was dispatched but hasn't arrived yet
It's not unusual for parcels to sometimes take a couple of days extra to arrive, especially international parcels.
Very few parcels are actually lost and most "missing" parcels come back to us as uncalled for, so please check that your postman or courier hasn't left a note.
Items missing from my order
First, check that your order hasn't been split into multiple parcels, and then contact us.
Returns & incorrect items
If you wish to return items or have received incorrect items then please see our returns policy.
Delivery Time:
The orders usually are dispatched within 2 natural days from the order date. After the items are dispatched, we will provide you with a tracking number for tracking online. As usual, it takes about 7 business days for your door. Your satisfaction is what we strive for.
If your order has not been delivered within the expected delivery time, please contact your local postal services using the postal reference number provided in your shipping status email if you are unable to find your order, please contact us and we will gladly follow up on your behalf. Remember to include your order number in all correspondence to ensure prompt service.
Delivery Fees:
Delivery costs may vary depending on the item you’ve purchased from our website, but will always be shown during the checkout process, just after you’ve entered your shipping address.
The buyer bears the customs duties, VAT, and other taxes.
If you have special needs, please contact our customer service.
Shopping Agent, generally speaking, is finding someone to help you to buy items you want. It might be because of that you can't buy these items abroad, or the abroad price is more expensive than the Chinese domestic price. People buy items from China and then ship items abroad, which is a common form of shopping agents.
The benefits of using KameyMall Shopping Agents
1. There are infinite choices for you to buy Chinese items online
2. You can pay in USD or RMB
3. You can receive your purchased overseas items within 7 working days at the soonest.
4. You can obtain a perfect promised return policy on damaged items.
5. You can get professional services from the KameyMall customer service team; they can answer any problems encountered in the process of shopping on the Chinese mainland.
In which situations you are suitable to choose the Shopping Agent Services?
1. When you are accustomed to using Chinese products, or services, or having a preference for a particular brand, while you are unable to purchase abroad and then entrust us to buy.
2. Professional data, books (especially Chinese version), or equipment. For example, universities or research institutions need to buy some specialized books or software and there are no selling channels abroad. The only channel to purchase is through Chinese e-commerce websites.
3. New Arrivals/ Fashion: If you want to update new arrivals/ fashion elegant clothing, popular music, star posters, etc. in the Chinese mainland.
4. You can find the prices' advantage: due to cheaper labor costs, and lower production costs in the Chinese mainland, most of the items' prices are lower; at the same time, KameyMall designs a unique shopping model for the customer to save money.
5. Advantage in dress size: foreign clothes size is generally larger and not suitable for the Oriental, fortunately, you can buy the right style and size of clothes you want from the Chinese mainland.
6. Entrust us to purchase auction items from Chinese e-commerce websites, such as the auction items on Taobao.
【Service Description】
Kameyamll-Agent provides the shopping agent order for selected platforms but Kameyamll-Agent is not responsible for the risks associated with the products from third-party platforms.
Kameyamll-Agent will only provide you with the shopping agent service for selected third-party platforms and Kameyamll-Agent is not responsible for the possible risks and legal consequences like quality issues and copyright infringement. To protect your benefits, Kameyamll-Agent will inspect the product multiple times, communicate with you, and provide after-sales assistance during the procedure. If you need to purchase a product from a third-party platform that cannot be verified, there might be problems like an extra service fee, unable to purchase, and shipping risks. For details, please refer to the feedback of our agents.
【Shopping Procedure】
The shopping procedure is separated into two steps and you need to make two payments. We suggest that you estimate the international shipping fee before placing the order.
Step 1: We will purchase the product for you after you pay for the product and the domestic shipping cost incurred in China. The purchased product will be shipped to the Kameyamll-Agent warehouse and shopping Agent preservation period of parcels is 90 days. You can purchase multiple products and consolidate them into one parcel to save money.
Step 2: Consolidate the products that are stocked in the warehouse, submit the parcel, pay for the international shipping cost, and the parcel will be shipped to you.
【Logistics Risks】
The logistics services for the shopping agent products are provided by third-party logistics providers. They are restricted by the customs policy and there might be logistics risks. You need to consider the risks as you will be responsible for them.
As a service platform, Kameyamll-Agent is partnered with numerous third-party logistics providers who ship the products we purchased to you. Kameyamll-Agent is not responsible for the confiscation, damage, loss, or delay of the products that occurred due to the policy of the customs or the uncontrollable risks associated with the international transportation. However, Kameyamll-Agent will warn you about the possible risks ahead of time. We will improve our logistics insurance services, since we want to help you assess possible risks and minimize possible losses.
There are various kinds of items online that cover all aspects of people's lives, and KameyMall provides a shopping agent service for you to buy various items.
You can use various search engines to find your desired items from Chinese domestic e-commerce sites, such as Chinese software or books, etc., and then use the KameyMall shopping agent service to buy them for you.
As some of the websites have low credibility, Kameymall cannot guarantee the quality of the goods, you should speculate by yourself.
1. Measurement
How do I measure my body?
How do I measure my feet?
Chest Measurement:
Tips:
a. The tags on clothes usually tell you the measurements (height, waist, bust, body weight, etc.).
For example, “160/68A”, “160” is height and “68” is bust or waist. “A” is a reference to expanded size. “A” means normal size, “B” means larger than average, “C” means extra large, and “Y” means smaller than average.
b. There are three different sizes for pants due to the length difference. “S” means Shorter than the regular, “R” means Regular length, and “L” means Longer than the regular .For example, you may see “29W x 30L” on jeans, “29W” means that the waist is 29 inches, and “30L” means that the length of the inseam (from crotch to bottom) is 30 inches (1 inch equals 2.54 centimeters).
c. The standards may vary for different stores on Taobao. We suggest that you use your body measurements (bust, waist, hip) as a reference when selecting the size. When measuring your body, please make sure that the tape measure is straight and wrap the tape measure loosely around your body. There might be a 1 to 3 centimeters difference for manual measurement.
d. Please measure your feet in the afternoon since your feet will be larger than normal during that time. Your feet are not perfectly symmetrical so please use the size of your larger foot. The shoe size in China does not indicate the width of your feet so please select a larger size if your feet are wider than average. For example, if your size is 8, please go with 8.5.
2. Size Conversion Chart
Reference Size Chart for Women’s Tops
Reference Size Chart for Men’s Tops
Reference Size Chart for Women’s Pants
Reference Size Chart for Men’s Pants
Reference Size Chart for Women’s Shoes
Reference Size Chart for Men’s Shoes
Bra Size Cross-references
* The information mentioned above is for reference only. The information follows the standard international size chart and the information is not enforced by law.
Purchasing multiple items from the same seller, and then submitting and checking out the purchasing order simultaneously, KameyMall will charge your Chinese domestic shipping fee only once.
However, if the quantity of your items from one seller is too much and causes the package overweighed, the shopping agent will remind you to clear the delivery balance.
You can arrange delivery of the items in ‘My Warehouse’ in different combinations, delivery in one parcel or separated parcels.
Note:
The weight and the quantity of the items are the most important elements for customs to judge whether a parcel is for civil use or commercial. Parcels that weigh over 10 kg will be considered commercial. A parcel that is more than 10 kg will be more likely to be seen as a commercial parcel, so when you send out the delivery order, make sure you confirm the weight of your parcel. And a large number of the same item can be regarded as a commercial parcel, too. So please avoid using the same parcel to send more than a single considerable product.
KameyMall commits to eliminating any of your worries during international online shopping. To ensure your items can be received smoothly, we will have corresponding processing standards to deal with the items arrive. E-commerce platforms, such as Taobao, may have illegal commercial phenomena, please be aware of shopping on it. The following special circumstances will be seen as you have agreed and prepared the subsequent operations. If you have any questions when submitting orders, please contact customer service.
1. Sensitive products
Contain essential oil, care solution, lubricants, batteries, glue, and other sensitive items, to guarantee your delivery, we will take them out for you.
2. The customs policy
Items containing imitation brands, a large volume of liquid or powders, electrical products, etc. may be restricted by the customs policy, where there are certain risks in sending them. If the consequences are caused by the above risks, KameyMall is not responsible for customs clearance and related legal responsibility.
3. Can't be professionally inspected.
If you buy electric equipment, brand & limitation brand items, tickets, cards, etc., we cannot inspect the items professionally (i.e. quality, authenticity, completeness, etc.). The inspector can only check whether the items' appearance is in sound condition or accessories complete, but can't turn on the equipment to check the quality.
4. Fragile items
Contained ceramics & glass products, irregular shape items (wipers, automatic damper, etc.), items during delivery may cause abrasion, broken, please be cautious to purchase. We guarantee the completeness of the items before delivery, but if such items are damaged during delivery, and logistics have categorized them as fragile, you need to bear the resulting loss caused by the above situation.
5. Customized products
If you submit orders as customized items, we suggest you negotiate with the seller directly so that your requirements would be met. After the successful negotiations, you need to provide us with the number, information, or signs of Wangwang chatting with the seller. We cannot do a professional inspection for these items, so you need to bear the resulting loss caused by the above situation.
6. Deposit order
Due to the regulation of Taobao sellers, a deposit order cannot be canceled once the order has been placed, and meanwhile, you have to follow up on the seller’s issued information and clear the outstanding balance. Then after that, the items could be delivered. If the outstanding balance cannot be cleared within a certain time, the deposit will not be returned.
7. Sellers with poor credit
We suggest you choose the well-reputed store that has more than three hearts and has a paid-for Taobao guarantee. If the seller's credit is low, and there is no guarantee paid, there might be bothersome situations, such as false delivery, no delivery, no after-sale service, and no rights protection. You need to bear the resulting loss caused by the above risks.
8.Third-party Products
KameyMall-Agent sources products from third-party platforms and is not the direct seller. If a product results in infringement issues, the responsibility lies with the third-party seller, and KameyMall-Agent holds no related liability.
9.No Professional Inspection
We do not provide professional inspection services for the quality, authenticity, or completeness of products. If defective products are received, we do not offer compensation. If you choose to purchase despite this, we bear no responsibility for any resulting consequences.
10.Limited Inspection
If we cannot access the actual product link, we are unable to check the size, model, color, or quantity, and can only inspect the appearance. If the product received has incorrect size, model, color, or quantity, please verify with the seller. If there's an issue, we do not provide compensation. Choosing to purchase indicates acceptance of these risks.
If your orders have the risks mentioned above, we will acknowledge that you have read and accepted the above terms and conditions, please be sure to read them carefully. Interpretation right is reserved by KameyMall.
Step 1: Enter the purchasing section and select your favorite products
Enter purchasing agency
Enter the product name to search or enter the e-commerce platform to select the product you want.
Step 2: Submit the purchasing order
Select the color, size, quantity, and other information of the product and submit it to the shopping cart.
Settlement of product fees and domestic postage, and submit purchasing orders
Step 3: KameyMall reviews the order and order
Purchase orders submitted between 09:00-18:00 Beijing time will be responded to within 6 hours;
Purchase orders submitted between 18:00-09:00 Beijing time will be processed before 14:00 the next day;
For orders that have been confirmed or replenished by the user, the buyer will complete the order within 24 hours.
Note: If the user has special needs and confirms with the seller, but the seller has not been online, the time limit will be extended accordingly.
[Extremely fast response] Value-added services
For extremely fast response orders submitted between 09:00-18:00 Beijing time, the response will be completed within 1 hour;
For extremely fast response orders submitted between 18:00-09:00 Beijing time, the response will be completed before 10:00 the next day;
For orders that have been confirmed or replenished by the user, the buyer will complete the order within 24 hours.
[Order first, pay later] service
If the difference in the entire order is less than 100 yuan, there is no need to prompt customs risks, and the buyer will give priority to ordering for the user. Users need to complete the repayment within 24 hours, and the buyer will notify the seller to deliver the items after receiving the repayment.
Step 4: KameyMall sign for receipt, inspection, and warehousing
After the items arrive, they will be inspected for you, and then weighed and put into storage. This is usually completed in about one working day.
Step 5: Submit for shipping abroad
Go to "My" - "In Warehouse for Delivery" to submit the parcel waybill, fill in the receiving address, select the logistics method, and settle international freight service fees, customs declaration fees, and other related fees. If there are any requirements for unpacking, reinforcement, removal of labels, etc., you can also check the corresponding service and we will package and ship according to your requirements.
Step 6: KameyMall is shipped out, packaged, and shipped
While waiting for the waybill to be processed, When the status of the waybill is displayed as "Delivered", it means that the package you submitted has been sent.
Step 7: Confirm receipt of items
After receiving the package, "Confirm Receipt" on the "My"-"Pending delivery/Post order" page and comment on the purchasing experience to end this purchase.
KameyMall purchasing orders are handled by a team of high-quality buyers. The buyers receive platform training and supervision, provide order purchasing services to KameyMall users by platform service standards and business needs, and actively inherit the ultimate service concept.
All purchasing items displayed in the KameyMall platform purchasing module and product search are not items sold on the KameyMall website but are items of third-party shopping platforms. Therefore, the obligations and liabilities related to related items include but are not limited to copyright or intellectual property infringement. KameyMalle is not responsible and does not assume any legal liability or joint liability.
- Which types of items will be provided by third-party service agencies?
For items that are difficult to determine risks such as brand authorization and mailing restrictions, third-party service agencies will provide relevant procurement, inspection, warehousing, logistics, and other services.
- Service standards of third-party service providers
Such service providers all conduct relevant operations by the unified service standards formulated by KameyMall.
- Will items processed by different third-party service providers be subject to combined shipping restrictions?
No, users can submit packages normally, and the stock items can still enjoy the combined shipping service.
- Charging standards of third-party service providers
Such service providers charge relevant fees according to KameyMall's price system.
KameyMall is committed to eliminating all your worries about international online shopping. To ensure that the items you purchase can be received smoothly, we will have corresponding processing standards for the items that have arrived. Since Taobao and other websites may have illegal business practices, please shop with caution; the following special circumstances are deemed to be your agreement and For follow-up operations, if you have any doubts, please contact customer service personnel for verification when submitting the order.
- Sensitive items:
Contains sensitive items such as essential oils, care solutions, lubricants, batteries, glues, etc. To ensure your normal delivery, we will remove them for you.
2. Customs policy:
Products containing imitation brands, large amounts of liquids/powders, charged items, food/medicines, etc. may be restricted by customs policies and pose certain shipping risks. This site is not responsible for customs clearance and related legal liability if there are consequences due to the above risks.
- Unable to professionally inspect the items:
If you purchase electrical appliances, brand/imitation brands, tickets, cards, models, etc., we will not be able to conduct professional inspections (quality, authenticity, completeness, etc.) for the products you ordered; when the quality inspector accepts them, You can only check whether the appearance of the product is intact and whether the accessories are complete, but you cannot turn on the product to check whether there are quality problems.
- Easily damaged items:
Contains ceramic/glass products, and irregular-shaped products (wiper blades, car fenders, etc.). The products are tossed many times during transportation, which may cause the products to be worn or broken. Please purchase with caution. We guarantee the integrity of the product before shipment. However, if the product is damaged during delivery and is determined to be fragile by the logistics, you will be responsible for the resulting loss.
- Customized products:
If the order you submit is a customized product, it is recommended that you negotiate with the merchant. Order this item according to your ideas and creativity. After successful negotiation with the merchant, you will be required to provide the Wangwang, contact information or password to contact the merchant. We are unable to conduct professional inspections for this type of product, and you will be responsible for any resulting losses.
- Deposit form:
Due to the regulations of Taobao sellers, the deposit cannot be canceled after the auction. At the same time, you need to follow the information released by the seller to make up the balance, and the items can be shipped after making up the payment. If the balance is not paid by the due date, the deposit will not be refunded.
7. The seller has a low reputation:
It is recommended that you choose a store with a store reputation of more than three hearts and pay a Taobao deposit to purchase items. Stores with low merchant reputations and that have not paid insurance may have disputes such as sellers not delivering items, false delivery, after-sales, rights protection, etc. The resulting losses must be borne by you.
- "CD" and "figure" products:
Since "CD" and "hand-made" products have a high collection value, in order not to affect the user's collection, the inspection standard for such products is to inspect the items without opening the plastic bag, and can only inspect whether the appearance is damaged and whether the interior is damaged. The details of the package cannot be verified specifically, and the resulting risks must be borne by you.
If the order you submit involves the above risks, we will deem you have read and accepted the above terms. Please be sure to read them carefully. KameyMall reserves all rights of interpretation!
- Definition:
Personalized value-added service is a value-added service provided by KameyMall to meet the personalized requirements of users.
- Under what circumstances is it recommended to use personalized value-added services:
When users do not find the value-added services they need in existing services, they can put forward personalized service requirements and KameyMall will design corresponding value-added services to satisfy them.
Personalized requests that users can make include but are not limited to the following:
(1) Warehouse-related requirements:
- Assemble multiple items;
- Trim the buttonholes of the garment;
- Put a greeting card in the package;
etc.
(2) Procurement-related requirements:
- Purchase Douyin items;
- Follow up with the shipment reminder every day until the seller delivers the items;
etc.
(3) and other requirements.
- Timeliness: The user submits a personalized service application form, and KameyMall customer service will contact the user via email within 24 hours.
4. Charging standards: There are different charges according to different user requirements. The specific fees will be evaluated after KameyMall receives the user's request for value-added services, and KameyMall customer service will inform the user via email.
Before starting to purchase on behalf of others, first understand the mainstream purchasing agencies in China:
Tmall Tmall - integrates a large number of brands and manufacturers to provide merchants and consumers with one-stop shopping solutions. It is a brand mall for merchants to sell directly. Tmall provides a 100% genuine guarantee, shopping points cash back, and other high-quality services. Due to the high threshold for opening a store on Tmall and the complete after-sales service system, the product prices are slightly higher than the market price and the credit is good. For users with higher shopping quality requirements, it is recommended to purchase Tmall items.
Taobao - Taobao is a retail platform for individual sellers that brings together many individuals or agents. As the name suggests, Taobao has endless treasures. The items here are diverse and the sales prices are low. However, the credibility of the sellers is uneven, and it is difficult to distinguish the authenticity of the items. After-sales service is Weak, some sellers may increase their reputation through fake orders. Therefore, when purchasing items sold by Taobao merchants, you should review them based on whether the store has paid a deposit, the store's credit rating, customer reviews, etc., to avoid unnecessary losses.
JD.COM - In the early days, it was a platform specializing in digital appliances. It has now developed into a comprehensive online shopping mall. The sales price of items is relatively low. At the same time, it adheres to the concept of customer first. The items sold by JD.com are guaranteed to be 100% authentic and licensed nationwide and are guaranteed by the national joint warranty. Machine-printed invoices, providing professional distribution and after-sales service. After JD.com became a platform, a large number of merchants opened stores on JD.com. The delivery time and after-sales service efficiency are slightly slower than those of self-operated items. It is recommended to give priority to self-operated items.
Tip 1: KameyMall acceptance time
After receiving your application for order cancellation or refund, KameyMall will accept it within the specified time, and then communicate and negotiate with the seller. The specific acceptance time is as follows:
For orders that are pending payment, unprocessed, or under review, KameyMall will accept them immediately for you.
Orders in the process will be accepted within 24 hours
Orders placed will be processed within 72 hours
Orders that have been shipped, signed for, arrived, and put into storage, will be accepted within 48 hours
Tip 2: Estimated refund arrival time
For successfully paid orders, after the return application is successfully accepted, the refund will be refunded to the available balance in your KameyMall account. The estimated refund arrival time is as follows:
Orders that are pending payment, unprocessed, or under review will be refunded immediately.
Orders in process, refund within 24 hours
Orders placed, refund within 72 hours
For orders that have been shipped, signed for, arrived, already in stock, the refund time depends on the seller, approx. 7-15 days
Second-hand purchasing and warehouse treasure-hunting orders do not support returns. If the product is out of stock or the order cannot be shipped due to other force majeure factors, causing the order to be canceled, the service fee will be refunded.
Tip 1: KameyMall acceptance time
After receiving your application for order cancellation or refund, KameyMall will accept it within the specified time, and then communicate and negotiate with the seller. The specific acceptance time is as follows:
For orders that are pending payment, unprocessed, or under review, KameyMall will accept them immediately for you.
Orders in the process will be accepted within 24 hours
Orders placed will be processed within 72 hours
Orders that have been shipped, signed for, arrived, and put into storage will be accepted within 48 hours
Tip 2: Estimated refund arrival time
For successfully paid orders, after the order cancellation or return application is successfully accepted, a refund will be made to the available balance in your KameyMall account. The estimated refund arrival time is as follows:
Orders that are pending payment, unprocessed, or under review will be refunded immediately.
Orders in process, refund within 24 hours
Orders placed, refund within 72 hours
For orders that have been shipped, signed for, arrived, already in stock the refund time depends on the seller, approx. 7-15 days
After an order that is in the "Funds Pending" status paid through PayPal is canceled, the refund will be returned to the original route.
- Second-hand purchasing orders do not support returns. If the product is out of stock or the order cannot be shipped normally due to other force majeure factors, causing the order to be canceled, the service fee will be refunded.
- The refund amount for canceled orders will be calculated based on the original exchange rate at the time of payment.
Introduction to 1688
1688 is China's leading domestic trade e-commerce platform for small businesses. Provide business information and convenient and secure online transactions to tens of millions of buyers and suppliers around the world. 1688 has rich products, low prices, and is safe and secure. It is the first choice for personal or corporate purchases.
Attention for 1688 Purchasing Agents
1、Be clear about the manufacturer's minimum order quantity and batch rules
If your purchase quantity is less than the manufacturer's minimum order quantity, Kameymall will deem your order invalid, and you will need to place the order again.
2、Choose to purchase from manufacturers with "Integrity Pass"
"Integrity Pass" manufacturers have guarantees in terms of quality and return policies. If you are unable to discern, you can contact Kameymall for consultation.
3、Conduct thorough research and comparisons to select the best option
As the saying goes, "compare before you buy" — both price and quality are determined through comparison. Of course, you can also consult Kameymall for reasonable suggestions.
4、Matters to Finalize at the Last Stage of Trading
It is essential to agree with the supplier in advance on the rules for returns and exchanges, such as under what conditions goods can be exchanged and under what conditions they can be returned.
Price description
1、1688's products and shipping costs may change due to different purchase quantities. You can modify the product prices and shipping costs based on the actual purchase quantity.
Instructions on batch size
2、1688 products have a "minimum quantity". If you need to purchase on behalf of others, please purchase according to the "minimum quantity"; if your purchase quantity is lower than the minimum quantity, KameyMall will determine that the order is invalid, and you need to cancel the order and place another order.
1688 Purchasing Product Classification Rules，please click here>>>
To put it simply, purchasing on behalf of others means asking someone to help you buy the items you need. It may be because you cannot buy the items abroad, or the price of the items abroad is more expensive than in China. Helping people buy items from China and then shipping them abroad via express delivery is a common form of purchasing on behalf of others.
Through KameyMall, you can search for products on all major shopping websites in China, and you can make purchases without using RMB and paying directly with foreign exchange. All products from across the country are at your fingertips, absolutely fast and convenient!
【Service Area】
KameyMall provides purchasing services for designated third-party platform items but does not bear the risk of third-party platform items.
KameyMall only provides you with purchasing services for designated third-party platform items and does not assume the risks of infringement quality and related responsibilities of the items themselves. KameyMall will provide multiple inspections, communication confirmations, and after-sales coordination during your shopping process to protect your interests. If you need to purchase items from a third-party platform whose source cannot be confirmed, there may be additional service fees, inability to order, and shipping risks. The details will be subject to the feedback results verified by the staff.
【Shopping Process】
Shopping is divided into two stages: purchasing and shipping, and there are two payments. It is recommended to do an international shipping fee assessment before placing an order.
[Phase 1] You need to pay for the product and the logistics fee for the product within China, and we will purchase it for you. The purchased goods will be sent to the KameyMall transit warehouse for temporary storage. After the goods are put into storage, they can be temporarily stored for 90 days for free. You can accumulate goods and package them together for international shipping to save money.
[Phase 2] Combine the goods in stock to generate a parcel order, pay the international logistics fee for the order, and then the parcel can be transported across the border.
【Logistics Risk】
Purchased goods are carried by third-party logistics providers and are subject to customs policy restrictions and may involve logistics risks, which need to be evaluated and borne by yourself.
As a service platform, KameyMall integrates many third-party international logistics providers to provide you with package delivery services for purchased goods. However, it does not bear risks caused by customs policies and uncontrollable factors in cross-border logistics, such as confiscation, damage, lost items, Shipping delays during peak periods, etc. KameyMall will assist you in risk estimation and reduce the probability of loss by providing timely risk reminders and continuously improving logistics insurance and other measures
China's online mall has a wide variety of products, covering all aspects of life needs. Kameymall provides you with purchasing services.
Find the products you want through search engines such as Google, Baidu, and Taobao
You can find the products you want, such as Chinese software or books, etc., on mainland China shopping websites through search engines, etc., and then entrust KameyMall to purchase them on your behalf.
Due to the low credibility of some websites, KameyMall cannot guarantee the quality of its products, so you need to control them yourself.
If you order multiple items from the same seller and proceed to submit purchase orders together, confirming the resulting order through settlement, KameyMall will only charge you a single domestic freight fee from mainland China. Weidian's domestic freight is determined by the seller, and the shipping cost for multiple items from the same seller is cumulative.
However, if your purchase includes an excessive number of items from the same seller, leading to an overweight package that incurs additional domestic freight charges, KameyMall will notify you within the order to pay the additional domestic freight cost.
When the goods arrive at KameyMall, professional quality inspectors will inspect the goods we purchased.
For example, clothing products will be inspected for obvious issues such as color, size (subject to your product remarks or final changes later), large areas of damage, etc. If you find such problems when you receive the goods, please contact us in time, and we will negotiate with you and provide a solution after confirmation. However, KameyMall will not be able to guarantee details such as color difference and thread ends. We hope you understand.
Electronic and digital products are special commodities. When accepting the products, KameyMall quality inspectors will check whether the appearance of the products is intact and whether the accessories are complete, but they cannot turn on the products to check whether there are quality problems.
Because some sellers rarely update website store information, there may be discrepancies between the seller's actual inventory and the website store display. The inventory displayed on some website stores has many items, but when we contact the seller, the seller may tell them "out of stock".
Therefore, the seller’s actual inventory will ultimately be based on what we learn after contacting the seller.
Hello, regardless of the value of the gifts sent by the seller, the ownership belongs to you. As long as you have no special requirements to give up or are not suitable for mailing, we will put all the gifts into the warehouse together with the package and send it to you.
Gift inspection details
Purchasing agent:
- If you need a gift from the seller, please make a clear note when submitting the order so that you can ask the seller for help when purchasing. However, there is no guarantee that the seller will give it to you. If the seller does not give it away, there will be no reissue;
- If you did not specify that you wanted a gift when submitting the order, and the seller did not send the gift, there would be no inspection and after-sales service;
Package forwarding:
Package forwarding is an item that you purchase from the seller yourself. If there are gifts, it is recommended that you note the name and quantity of the gifts to help you verify whether there are gifts. If there are no notes, no inspection and after-sales service will be performed; if it is mailed by your family items, we do not perform any inspection services on item packages
Warm reminder: Any quality problems with the gifts are not covered by the after-sales service. Thank you for your cooperation and understanding!
You can freely combine and ship the items in "My Warehouse" and choose to ship them all at once or in batches.
Kind tips:
An important basis for customs in various countries to judge civilian and commercial parcels is the weight of the parcel and the number of items. There is a higher probability that a parcel exceeding 10kg will be regarded as a commercial parcel. Therefore, when submitting the waybill, please confirm the weight of the parcel and the number of the same items. Excessiveness is also one of the important criteria for being considered a commercial parcel, so please try to avoid using the same parcel to send a large quantity of a single item.
In addition to item fees, international shipping fees, and customs clearance fees, no other fees will be charged (value-added services please purchase on demand)
The Seller Has Not Shipped:
We will contact the seller to negotiate and make the exchange.
Shipped by Seller:
You will not be able to contact the seller for an exchange. If you insist on a replacement, you can apply for a return after the item arrives, and then resubmit the order to purchase the style or color you need, but you must bear the return shipping costs.
If the order shows "Arrived", it means that the items you purchased have arrived at KameyKall. Next, we will weigh and inspect the goods to ensure quality, and take quality inspection pictures to confirm that they are correct, we will put the items into storage.
For domestic Taobao, Weidian, and 1688, for most sellers, the shipping period is usually within 1-7 days. If your order is still within this 7-day timeframe, we recommend your patience. However, if you have ordered pre-sale, reservation, or proxy purchase items, the shipping period is usually longer, around 7-15 days. The shipment schedule is determined by the seller and depends on the specific conditions of the pre-sale.
Due to changes in merchant prices, the amount of some orders may need to be replenished after successful submission. This mainly involves postage replenishment. You need to verify and follow the page prompts to replenish the amount.
"Into warehouse" means that the goods you purchased have entered the warehouse. Next, you need to enter my warehouse, submit the parcel waybill for the goods you purchased, and send them to your overseas address.
If the seller of the goods purchased on your behalf has a discount (including product price discounts and free shipping), you can manually change the product price to the discounted price when submitting the order, and note the specific discount information (the postage can also be changed). When the buyer orders After confirming that there is a discount, we will place an order for you at the preferential price.
Tmall, 1688, Taobao, JD.com, Weidian, etc.
Purchasing agent---we help you purchase
You submit a purchase order on our website, pay the product fee + domestic shipping (except for free shipping by merchants), and we will help you purchase from the merchant. After the goods arrive at the kameymall warehouse for inspection and storage, you then submit the waybill and mail it overseas.
Total purchase cost = product cost + international shipping fee (shipping fee calculated based on your product weight, selected shipping method, and shipping area) + customs clearance fee
Applicable to: Customers without Taobao account or Alipay account
Parcel forwarding---Packages you purchase from merchants
You submit a parcel transfer order on our website, fill in the specific product name (or click "Automatically grab product information" to enter the product link), quantity and other information. After passing the review, use domestic express to mail the product to the kameymall warehouse. After the product arrives in the warehouse, You then submit the waybill to be mailed overseas. If you need to inspect the goods, please check "Open the box for inspection when submitting the order."
Total package transfer cost = international shipping fee (shipping fee calculated based on your product weight, selected shipping method, and shipping area) + customs clearance fee
Applicable to: 1. Customers who have Taobao accounts, Alipay accounts, accounts on other domestic shopping websites, frequent online shopping, and want to obtain additional discounts from merchants independently, etc.;
Warm reminder: After the two types of goods are put into storage, if they do not exceed the weight limit and meet the shipping conditions of the selected logistics method, you can choose to submit them all at once or separately for overseas shipping.
The total cost of parcel forwarding = international shipping fee + customs clearance fee
International freight: Logistics freight calculated based on your product weight, selected shipping method, and shipping area.
Customs declaration fee: the fee required for international customs declaration of parcels.
① When signing for a package, if it is found that the outer packaging is seriously damaged or other goods that do not meet the receipt requirements, the package will be directly rejected or returned.
② If your package meets the signature requirements, after receiving the goods, the warehouse will unpack all packages to check for contraband, and then weigh them and put them into storage.
③If it is found that your goods do not meet the requirements for transportation and air transportation, we will put a special mark on the relevant order to remind you to negotiate the return.
④ If you have not found the receipt information of the warehouse within a reasonable domestic delivery time (generally, the domestic delivery cycle is within 7 days), please contact your domestic logistics company or website customer service personnel to confirm the status of the goods.
Package transshipment compensation standards:
Our company will not compensate for loss, shortage, damage or delay of mail during delivery due to reasons not caused by our company. We are not liable for indirect losses and unrealized benefits. Please refer to the package compensation standards for details.
We are not liable for compensation in the following circumstances:
- Due to force majeure (except insured mail).
- If the items sent violate the prohibition or restriction regulations, they will be confiscated by the competent authority or dealt with in accordance with relevant laws and regulations.
- When delivered, the mail package is intact and shows no signs of disassembly, and the weight has not been reduced but the internal parts are missing or damaged.
- The recipient has signed for receipt according to the prescribed procedures.
- The mail is lost or delayed due to the customer's responsibility or the items themselves.
- The customer fails to inquire or make a claim for compensation from the date of handing in the mail to the expiration of the inquiry period.
- International mail is detained, confiscated or destroyed by the country of destination in accordance with its domestic laws.
Prohibited items
Items prohibited from mail delivery
- Items prohibited from circulation or delivery by national laws and regulations;
- Explosive, flammable, corrosive, radioactive, toxic and other dangerous goods;
- Reactionary newspapers, books, windows or obscene materials;
- Various currencies;
- Items that harm public health;
- Perishable items;
- Live animals (except bees, silkworms, and leeches whose packaging can ensure the safety of delivery and staff);
- Items that are improperly packaged and may endanger personal safety, contaminate or damage other mail equipment;
- Other items that are not suitable for postal delivery.
Postal practice prohibits delivery
- The nature of the item or its packaging is suspected of harming postal service personnel or damaging mail or postal equipment.
- Metal buttons for sealing and other items with sharp edges that may interfere with mail processing.
- Various types of firearms, ammunition, explosive items, flammable items, corrosive items, radioactive elements and containers, potent poisons, anesthetic drugs, biochemical products and infectious items.
- Various publications, promotional materials, printed materials, etc. that endanger social security and stability and are obscene.
- Various items that harm public health.
- Documents or items that are prohibited from entry or circulation by the other party.
- In addition to the above general regulations, the relevant regulations of the customs department should also be followed.
Postal regulations in Taiwan prohibit delivery
- The nature of the item or its packaging is suspected of harming postal service personnel or damaging mail or postal equipment.
- Metal buttons for sealing and other items with sharp edges that may interfere with mail processing.
- Flammable, explosive or other dangerous items. However, if the registration institution uses special methods to package perishable biological materials sent to each other, and the relevant competent authorities have issued transportation vouchers, they are not subject to this restriction.
- Live animals. However, bees, silkworms, leeches, parasites sent to each other by registered agencies or insects used to eliminate pests are not subject to this restriction.
- Radioactive items.
- Opium, morphine and other narcotic substances. However, if the transportation voucher is issued by the relevant competent department or documented by the judicial authority or judicial police agency, it is used for litigation evidence and is sent to each other as insured or declared value packages, or as insured packages for medicine or scientific research, and is sent to the bureau after Permitted items are not subject to this restriction.
- Documents or items that are obscene and harmful to public morals. However, if it is certified in writing by the judicial authority or the judicial police department as evidence for litigation, it will not be subject to this restriction if it is sent to each other by registered letter or package.
- Documents or items that are prohibited from entering the place of destination.
- Documents or items whose sale and manufacture are prohibited by the relevant competent authorities in Taiwan. However, if it is certified in writing by the judicial authority or the judicial police department as evidence for litigation, it will not be subject to this restriction if it is sent to each other by registered letter or package.
- Lottery and lottery-related advertising flyers. However, if it is certified in writing by the judicial authority or the judicial police department as evidence for litigation, it will not be subject to this restriction if it is sent to each other by registered letter or package.
11. Contrabands stipulated in other laws and regulations.
【Transshipment Process】
There are two stages of transshipment.
[Phase 1] First submit the items to be transferred online for review. After passing the review, purchase and send them to the kameymall warehouse.
[Phase 2] After the items are put into storage, they can be combined with other items in storage to generate a package order. Once you pay for your order, international shipping can begin.
【Service area】
Under normal circumstances, after the arrival of the transshipment order, we only conduct contraband inspection and do not provide specific inventory and professional quality inspection services. If you need to verify product quantity, color, size and other information, it is recommended that you check the [Inspection Verification] service when submitting your order.
kameymall conducts contraband screening of items to be transferred, as well as simple verification of quantity, color, size and other information. If there are a few items of the product, please contact the sender for verification. Kameymall will not be responsible for any missing items that are not caused by Kameymall. For special and professional products, professional inspection services will not be provided. For non-Kameymall purchases, please check by yourself through the inspection photos provided by Kameymall.
【Logistics Risk】
The package is carried by kameymall, but it is subject to customs policy restrictions and possible logistics risks, which need to be evaluated and borne by you.
kameymall provides you with package delivery services for purchased goods, but it does not bear the risks caused by uncontrollable factors in customs policies and cross-border logistics, such as confiscation, damage, lost items, and delivery delays during peak periods. kameymall will assist you in risk estimation and reduce the probability of loss by providing timely risk reminders and continuously improving logistics insurance and other measures.
How can we remedy the situation so that it can be quickly put into the warehouse?
For parcel transfer, if you send the goods to our warehouse first but do not submit an order on our website in advance or fail to complete the logistics information in time, we will sign for it first and store it as an exception (it will be overdue if it exceeds 60 days) until you After submitting the order and filling in the logistics information (shipping courier number), we can help you find the corresponding package and put it into storage. After it is put into storage, you can view the product in "My Warehouse".
Reminder:
- Abnormal parts will be put into storage within 24 hours after completing the logistics information;
- Please follow the correct process to submit the order on our website for the next time the goods are packaged. After passing the review, you can send it to our company and complete the logistics information in the order to avoid failure to inspect and store the goods in time after they arrive. And cannot be shipped overseas, please understand!
Yes, the goods will be displayed in "My Warehouse" after they are put into storage. Normally, if the package does not exceed the weight limit, you can choose to submit it all at once or separately for overseas shipping. If "the goods have security inspection and customs policy issues", it may not be possible. Send them together and the system will give corresponding prompts; for other questions, please consult customer service staff.
Ordinary shopping service, the service fee is 0 yuan. That is, there is no service fee for shopping orders on Taobao, Tmall, 1688, JD.com, Weidian and other platforms.
Check the package for contraband, check the product style, quantity, color, size, model, damage, defects and other appearance information, provide 6 standard inspection photos, and then repackage the product for storage.
Product storage packaging instructions
Generally, orders that do not check the original box for warehousing will be shipped without express packaging (excluding the following 3 situations)
①The hand-made products will be kept in express packaging (to avoid damage to the product boxes during the turnover process)
② For easily damaged goods, if the goods are protected by an outer box, the express packaging will be removed and stored; if the goods are not protected by an outer box, the express packaging will be retained and stored.
③If the quantity of goods is large, the express box will be retained as a container (the specific operation will be subject to actual operation)
Product measurement and warehousing instructions
Product measurement and weighing mainly refers to measuring the external dimensions of the product after packaging, length, width and height and weighing the weight after packaging. After the measurement and weighing is completed, the product is put into storage.
Purchasing inspection scope:
①After the goods arrive at kameymall, professional quality inspectors will inspect the appearance of the goods. Such as color, large area of damage, stains, size, model, version number, etc. (For clothing products, please refer to your product remarks or final changes later. The inspection is based on the size on the product label and hangtag. Judgment, color difference, size and other errors are not within the scope of inspection);
② Electronic and digital products are special products. The quality inspector only checks the appearance of the product and whether the accessories are complete. They cannot turn on the product to check whether there are quality problems;
③After you receive the goods, if there are any problems with the goods caused by the inspection, you can apply for after-sales service.
Package transshipment inspection rules:
① If the package meets the signature requirements, the warehouse will weigh it according to the weight of the package after receipt;
② When signing for a package, if it is found that the outer packaging is seriously damaged or the goods do not meet the receipt requirements, the package will be directly rejected or returned.
"Minimalist packaging" is a packaging method that minimizes the weight of non-fragile goods. This packaging method uses lightweight black stretch film or plastic bags to package the goods. If you choose this service, we will give priority to packaging in bags, and whether to use boxes will depend on the actual type of goods.
The "unpackaging" service can remove excess outer packaging of goods to reduce weight and save shipping costs. The original packaging box (bag) that affects the protection of the product will be removed before packing. The necessary original protective packaging will still be retained. The specific situation shall prevail.
Hangtags are brands hung on various clothing, including some clothing materials, washing precautions, brand logos, price tags and other information. From a texture point of view, most of the hanging tags are made of paper, but there are also plastic, metal and other materials. In addition, new types of hangtags made of holographic anti-counterfeiting materials have appeared in recent years. Judging from its shape, it is even more diverse: there are long strips, folded shapes, circles, triangles, pockets and other special shapes.
Remove product tags. This service reduces the risk of taxation to a certain extent, but does not affect the appearance, and may result in the inability to enjoy return or exchange services for the goods.
[90 days free storage period]
The normal package storage period for purchasing and transshipment is 180 days (about 6 months), and the free storage period of the warehouse is 90 days. Products exceeding the free storage period will be charged a storage and storage fee of 0.1 yuan/DI/day. Counting from the order status of "Into Warehouse", if the package waybill is not submitted or no feedback is given for more than 180 days, the goods will be deemed to have been abandoned. We will uniformly process the expired goods (after the expiration date, the ownership of the goods belongs to the kameymall platform) .
[Free storage period for abnormal packages]
Abnormal packages mainly refer to situations where the package has been signed for but the order has not been submitted or the logistics information has not been completed. The period for abnormal packages is 60 days. Starting from the receipt of the abnormal package at the warehouse, since such packages cannot match the relevant orders and users, reminders cannot be issued. For overdue goods, kameymall will regard you as giving up custody and tacitly agree that the ownership of the goods belongs to the kameymall platform.
【Remove Invoice】Remove invoices for transshipment goods to reduce the probability of taxation.
kameymall provides free package preview service.
Dear users,
Thank you for choosing Kameymall. Kameymall offers worldwide logistics services covering all categories and channels. Before you use the logistics services available on Kameymall, please carefully read this Service Agreement. If you have any questions about this Service Agreement or any prompts displayed on the page, we suggest that you not proceed with the next step and contact the online customer service at any time for consultation and clarification;
- Kameymall may adjust the shipping rates and delivery times from time to time according to the costs and market conditions, and Kameymall will truthfully notify you of any changes in advance;
- For delays, damage, loss, tax, confiscation, and other uncertainties Kameymall will compensate according to Kameymall's compensation policy. At the same time, Kameymall will further upgrade and optimize services to reduce the risks related to parcel delivery, e.g. delay, damage, loss, etc.;
- For fast and smooth customs clearance, we suggest that you accurately declare the parcel value. We will declare the parcel according to the value you’ve entered, and for the purpose of compliance-based fast customs clearance, fill in the product name, quantity, unit price, and other information for you according to the product information you submit. You can go to the parcel details page to modify the declared product name and quantity (you need to do it before the parcel is packaged). Heavier or more valued parcels are more likely to be taxed by customs. The declared value you’ve entered will be used as the value basis for you to claim compensation from Kameymall in case of any losses;
- When you place an order and send a parcel or you are the recipient of the parcel, Kameymall will collect your information as follows: name, address, contact info of the sender and the recipient as well as product info, which will be used for submitting orders, generating logistics waybills, parcel pick-up, warehousing, transportation, export & import clearance, and parcel delivery. According to the relevant customs requirements of the destination country, we will also collect your ID Card information for the sole purpose of identity verification and import & export declaration;
If you provide an inaccurate or wrong address, on the premise of not violating the mandatory requirements of relevant laws and regulations on personal information storage, we may use your previous waybill information to complete and correct such address, so as to avoid repeatedly confirming the address with the recipient/sender to ensure the parcel will be delivered safely and efficiently.
- Disclaimer: Kameymall will not be liable for any loss or damage caused by circumstances beyond its control, including but not limited to the administrative authority acts with actual or obvious power, the acts or omissions of any person not hired or contracted by Kameymall (e.g. sender, recipient, customs personnel, government department personnel or third parties), safety regulations implemented by government departments or other safety regulations applicable to the place of delivery, and Force Majeure including riots, strikes, labor disputes, civil riots, viruses or diseases, failures or interruptions of communication and information systems, any interference in aviation or road traffic networks (e.g. astronomical phenomena, industrial actions, electronic audio-visual pictures, electromagnetic damage or deletion of data or records) and natural disasters, including but not limited to earthquakes, cyclones, storms, floods, etc
- Governing Law: These terms and conditions shall be governed by the laws of the People's Republic of China. Any dispute arising from these terms and conditions shall be submitted for settlement to the Shenzhen Court of International Arbitration.
- In case of any discrepancy between the Chinese and English versions of these terms and conditions, the Chinese version shall prevail.
You shall undertake that: The products to which you entrust Kameymall to provide services and value-added services shall meet the export requirements of the country of origin and the import requirements of the country of destination. If there are any problems during the customs clearance due to the products themselves or false declaration, you shall bear the relevant losses. In the case that Kameymall suffers losses therefrom, you will compensate us.
I have carefully read and fully understood the relevant contents of this Service Agreement, and agree to follow the terms and conditions stated above.
- Part of the delivery methods may be taxed or their customs clearance may be longer
Notes: Canada, and European customs are strict in package inspection. Business express such as DHL, and UPS, have a large chance to be taxed. The cost need to be paid by the recipient.
Kameymall will return the balance of the difference in time. It’s the real benefits to you and cost no extra money.
What is the estimated weight?
The estimated weight is the total weight according to which we calculate the shipment fee when you submit your order. When your product enters our warehouse, we will weigh it with its original packing. The weight of the entry record together with the weight of the carton we are going to pack your product with add up to the estimated weight. However, if you choose to remove the original packing when you submit your shipment order, the actual weight of your parcel will differ from the estimated one.
What is the real weight?
We will weigh the parcel after you submit the delivery order and carry out a second weighting on the encapsulation of your item's weight and packaging weight, which is the real weight. You can click on the details of the package to check the real weight after sending the parcel within 3 working days.
If the real weight is lighter than the estimated weight, the balance of the package will be returned to your personal cash account after sending the parcel within 3 working days.
Real case
The packaging weight is 2573 grams
No packaging weight is 2340 grams
Remove the packaging is about 233 grams
In the case above, the estimated weight was 2537 grams and the actual weight was 2340 grams (packaging removed), so the weight difference is 233 grams. For EMS, Preferential Line, and DHL, the first weight of a parcel is 500 grams. If 1 unit of after weight is 233 grams, you will be refunded based on the unit after weight. However, if the weight difference is lower than 233 grams (1 unit of after weight), you will not be refunded.
An example of choosing American line packet:
Estimated weight is 2573g, the international delivery fee =13+13*25+30=368 RMB; (1 first unit+25 continued units)
Real weight of 2340g, the international delivery fee =13+13*23+30=342g; (1 first unit +4 continued units)
Actual difference =368-342=26 (2 continued unit)
What is the volumetric weight?
Volumetric weight is one of the methods to calculate the weight of a light bulb in the transportation industry. Volumetric weight is to use a conversion formula to get the weight of the items. Charges are based on the greater of actual weight and volumetric weight.
Kameymall line（Canada line，European DHL duty-free line， Australia line，UK line）:
The formula for calculating the volumetric weight = length cm * width cm * height cm/8000
American line packet，American line packet (Batteries)： The formula for calculating the volumetric weight = length cm * width cm * height cm/7000
American line（Heavy Cargo）：The formula for calculating the volumetric weight = length cm * width cm * height cm/6000
DHL,UPS, Fedex:
The formula for calculating the volumetric weight = Length cm * width cm * height cm/5000
SF-express, E-EMS, EMS, YunExpress:
The formula for calculating the volumetric weight = length cm * width cm * height cm/6000
Kindly remind: International freight will be based on the billing weight (the greater the actual weight and volume weight) of the parcel. if the billing weight exceeds the estimated weight buy more than 1 added weight unit (including 1 added weight unit). an order of supplementary payment will be generated by the system
Kameymall currently charges parcel freight per the rule of "collect estimated freight first, then refund for any overpayment or request a supplemental payment for any deficiency according to the actual freight charged by the logistics provider". To ensure your parcels will be shipped out as fast as possible, please see how we collect supplemental payments as follows:
1) If freight is charged by the logistics provider - estimated freight ≤ 5 additional weights, we will ship out your parcel right away (except for special cases).
2) If 6 additional weights ≤ freight charged by logistics provider - estimated freight ≤10 additional weights, we’ll lock your parcel and notify you via internal message. If no confirmation is from you in 3 days, the parcel will be shipped out normally.
3) If freight is charged by the logistics provider - estimated freight ≥11 additional weights, we’ll lock your parcel and notify you via internal message. If no confirmation is from you in 3 days, the parcel will be canceled.
4) For packet economy lines (lines with an additional weight below 10g), if freight is charged by the logistics provider - estimated freight ≥30 additional weights, we’ll lock your parcel and notify you via internal message. If no confirmation is from you in 3 days, the parcel will be canceled (we’ll ship it out even if you do not confirm on time if you’ve purchased packaging reinforcement service.)
Note: If we ship out your parcels that require supplemental payments, please pay in time via the payment form after shipment, so as to make sure your future parcels will be shipped out normally.
When the parcel’s estimated weight compared with the actual weight is beyond the forwarding heavy, the system will automatically refund your account balance within 1-3 working days after the delivery of the package.
What is Customized Logistics Service and Non-Standard Logistics Service?
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Customized Logistics Service |
Non-Standard Logistics Service |
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Different from Standard Logistics Service and provided by our customized logistics team, this service will offer recommended lines, quotations, and delivery options that best suit your products. |
This service applies only to the logistics lines available on Kameymall through which you cannot directly submit parcels. You can make an inquiry for this service on the parcel submission page, then fill out a form and submit it to get the address, product info, user info, and line info synced with our system. After receiving your form, our specialist will follow it up and email packaging plans and estimated freight to you. |
Priority Level For Choosing Logistics Services:
Standard Logistics Service > Non-Standard Logistics Service > Customized Logistics Service, i.e. if the first two types of services can meet you shipping needs, please use them as your preferred choices when sending parcels.
When shall I use Customized Logistics Service?
- If your parcel is too heavy or too big (over 30kg or any side is longer than 60cm);
- If you prefer lower shipping costs over delivery time;
- Neither Standard Logistics Service nor Non-Standard Logistics Service can meet your shipping needs.
For any of the above cases, please contact our customized logistics team for the most suitable solution.
Must-knows about Non-Standard Logistics Service and Customized Logistics Services:
- We will follow it up and reply to you within 1-3 working days after receiving your application.
- Mostly fulfilled by railway and ocean transport.
- Value-added services such as packaging services are also available.
When shall I not use Non-Standard Logistics Service and Customized Logistics Service?
- If your parcel is not heavy (below 30kg);
- If delivery time is important;
- If Standard Logistics Service can meet your shipping needs;
Kindly Reminder: Please submit your parcel directly via Kameymall if the logistics lines available on Kameymall can meet your shipping needs. Kameymall reserves the right of final interpretation of all content.
The profits we get from our domestic logistics line barely cover the cost of logistics, warehousing, and labor. In order for customers to forward items to domestic China normally, We are under a lot of pressure and want to make sure that the majority of our users can still enjoy our fast and quality services, so we thought carefully and decided to make the following changes:
The service fee will be charged based on the number of sub-orders in a parcel, at 6 RMB per sub-order, excluding orders with restricted products that are marked as “Restricted”.
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Charging service |
6 RMB/ sub-order that are included in a parcel. |
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No bar is set for minimum or maximum fee-total for any parcel.
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For example, a customer is submitting 4 sub-orders into a parcel, it is the very first one of the month, and service fees charged for this parcel will be 6*4= CNY 24.
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Exclusions |
DI is restricted and it can only be shipped domestically. |
The changes mentioned above have already been effective on Nov 18, 2023 (Beijing Time). Please read the service fee standards carefully. Kameymall reserves the right of interpretation.
1.Logistics Carrier Process
The international parcel transportation process needs to go through: Kameymall warehouse packaging — logistics supplier collection — logistics supplier/airport security check — waiting for flight arrangement — flying abroad (may require transit) — airport processing center operation — customs clearance process — handed over to local delivery service — delivery process. All the above processes require time efficiency handling, and special goods will take longer in the customs clearance process. If your package does not update within the delivery period, please be patient and thank you for your understanding and support.
1）Delivery time: Calculated from the time your package status shows "shipped", the provided delivery time is a basic reference time. If there are special weather, customs, or logistics provider situations, it will have a greater impact on the delivery time, so please reserve enough time for receiving goods.
2）Freight billing rules: Some routes are calculated based on actual weight, and some routes will calculate volumetric weight. The charging standards for different types of routes sending to different countries will vary. Therefore, if you want to estimate the freight, you can go to our company's freight estimation website: https://www.kameymall.com/agency/shipping-calc
3）If you have doubts about the weight of the package, you can use the following links to verify the calculation method:
a) Estimated shipping weight and actual shipping weight:
https://www.kameymall.com/helpcenter/faq/71-72/289.html
b) Volumetric weight calculation method for different logistics providers:
https://www.kameymall.com/helpcenter/faq/71-72/288.html
2.Disclaimer For detailed rules, please visit:
https://www.kameymall.com/helpcenter/faq/71-72/285.html
3.After-sales Compensation Rules
Kameymall controls and monitors the package transportation process in real-time. If there is an abnormality with the package, Kameymall will coordinate to the best of its ability, and for the losses brought to the customer, Kameymall will compensate according to the after-sales compensation rules. Kameymall's after-sales standards, which are better than the logistics provider's compensation standards, can be processed for customers. For detailed rules, please visit: https://www.kameymall.com/helpcenter/faq/141-142/378.html
4.Uncontrollable Factors in Logistics Delivery
International delivery professional service explanation: International delivery services involve many handovers and transits, and we cannot fully control the delivery time, item restrictions, customs duties, and other factors, but when encountering problems, Kameymall will make every effort to provide assistance.
Parcel forwarding compensation standards:
If your products are lost, lacking in quantity, damaged, or delayed during the shipment process due to reasons not in Kameymall's control, Kameymall is not responsible for compensation. For indirect and not actualized profit losses, we will also not be responsible for any compensation. Please see the “Insurance and Compensation of Parcels” for actual details.
Kameymall is not responsible for compensation in the following situations:
- Damage caused in situations out of our control (this does not apply to insured parcels).
- Items that do not follow shipment or restricted shipment regulations and are confiscated by authorities or processed according to the law.
- Parcels that, at the moment of being sent, are perfectly packaged, without any traces of having been opened or tampered with, weigh the same as they started with, and with all contained parts present and undamaged.
- The recipient has already signed and accepted the parcel following the legal procedures.
- Parcels that are missing in part or delayed due to errors committed by the client or problems with the product itself.
- The client has not inquired about the product nor requested any compensation from the date of submission to the end of the inquiry period.
- International parcels that have been detained, confiscated, or destroyed according to the laws of the recipient country.
Forbidden items
Items that cannot be shipped through the mail
- Items forbidden to be circulated or shipped according to national law.
- Explosive, flammable, erosive, radioactive, or toxic hazardous items.
- Publications, books, sources, or items containing reactionary content or obscenity.
- Currencies of all kinds.
- Items that violate public health.
- Items that rot easily.
- Live animals (not counting bees, silkworms, and leeches, as long as the packaging ensures the safety of the workers).
- Items that are not adequately packaged and may cause hazards to the workers, or contaminate or damage other packages.
- Other items unsuitable for shipment through the mail.
Items that are forbidden from being sent according to postal practices
- Items with qualities or packaging that may harm the postal workers or contaminate/damage other packages or postal equipment.
- Items with metal seals or other sharp edges that may get in the way of postal processing.
- All types of firearms, ammunition, explosive, flammable, erosive, and radioactive items or vessels, strong poison, anesthetics, biochemical products, and infectious items.
- All kinds of publications, propaganda, or printed items that may endanger the security and stability of society or contain obscenity.
- All kinds of items that may endanger public health.
- Documents or items that are not accepted or allowed to be circulated in the recipient country.
- Besides the above general regulations, please also follow all related regulations set by customs.
Items that cannot be sent according to the postal regulations in Taiwan
- Items with qualities or packaging that may harm the postal workers or contaminate/damage other packages or postal equipment.
- Items with metal seals or other sharp edges that may get in the way of postal processing.
- Flammable, explosive, and other hazardous items. However, easily damaged biological materials that are packaged in special methods and sent between recordation offices and have obtained shipment certificates from the related administrative departments are not subject to this restriction.
- Live animals. However, bees, silkworms, leeches, and parasites or insects that are helpful in eliminating pests sent between recordation offices are not subject to this restriction.
- Radioactive items.
- Opium, morphine, and other anesthetics. However, items that have obtained shipment certificates from related administrative departments or evidential documents from judicial and police organizations, are used for the purpose of litigation evidence and sent between organizations for insurance or value-declaration purposes, or used in medical or scientific research as insured parcels and have been approved by the recipient offices, are not subject to this restriction.
- Documents or items that contain obscenity and are indecent. However, items that have been issued evidential documents from judicial or police organizations and are used for the purpose of litigation evidence and sent between organizations in the form of registered mail or parcels are not subject to this restriction.
- Documents or items that are not accepted in the recipient location.
- Files or items forbidden to be sold or manufactured by related administrative departments in Taiwan. However, items that have been issued evidential documents from judicial or police organizations and are used for the purpose of litigation evidence and sent between organizations in the form of registered mail or parcels are not subject to this restriction.
- Lottery tickets and related advertisement flyers. However, items that have been issued evidential documents from judicial or police organizations and are used for the purpose of litigation evidence and sent between organizations in the form of registered mail or parcels are not subject to this restriction.
- Other items are forbidden according to the law.
In international logistics, there are strict restrictions on item categories. When your ordered items arrived at ‘My Warehouse’, if there are mail-restricted items, we will use the "prohibited" icon to mark them.
Note：
If you understand the items’ categories and shipping restrictions, you could contact our online customer service to help u check with the logistics provider to see if restrictions can be unlocked, but you need to bear the resulting risk after the operation.
The goods purchased in China must be in conformity with the laws and regulations of the People's Republic of China, the state permits the import of goods. Relevant laws and regulations are as follows:
The current published revised version of <the People's Republic of China prohibited import and export goods from> and < the People's Republic of China restrictions on import and export goods Table > shall become effective as of 1st March 1993. The one released on 1st November 1987, which was <the People's Republic of China General Administration of customs about issued a ban on, limiting import and export goods table announcement >, is abolished at the same time.
- Various weapons, simulation weapons, ammunition, and explosives;
- Forged currency and forged securities;
- On China's politics, economy, culture, moral harmful print, film, Photographs, music, video, audio, video tapes, laser discs, computer storage medium, and other items;
- A variety of potent poisons;
- Opium, morphine, heroin, marijuana, and other addictive drugs and psychotropic drugs;
- Animals, plants, and their products with dangerous bacteria, pests, and other harmful organisms;
Prohibitions of export goods
- All the items included in the scope of the prohibition of entry;
- The content involves the country's secret manuscripts, printed matter, films, photographs, music, video, audio, video tapes and laser discs, computer storage medium and other items;
- Precious cultural relics and other prohibited styles;
- Endangered and rare animals, plants (including specimens) and their seeds, and reproductive materials.
The list of People's Republic of China limits import and export item
Restrictions on imported articles
- Radio transceiver and communication security machine;
- Smoke, wine;
- Endangered and rare animals, plants (including specimens) and their seeds, reproductive materials;
- National currency;
- Other customs limit import items.
Restrictions on export articles
- Gold, silver, valuable metals, and ornaments thereof
- National currency;
- Foreign currency and negotiable securities;
- Radio transceiver and communication security machine;
- Precious Chinese herbal medicines;
- General cultural relics;
- Other articles are restricted from exportation by Customs.
- What does the displayed“prohibited” icon mean when submitting a package for delivery?
In international logistics, there are strict restrictions on item categories. When your ordered items arrived at ‘My Warehouse’, if there are mail-restricted items, we will use the "prohibited" icon to mark them.
Note:
If you understand the items’ categories and shipping restrictions, you could contact our online customer service to help u check with the logistics provider to see if restrictions can be unlocked, but you need to bear the resulting risk after the operation.
- Why cannot submit the warehouse items for delivery together?
If part of your items in the warehouse involves mail restrictions, when you send out the delivery order, the other items submitted in the same order may also be restricted.
- Small volumes of liquid and medicines are better to be mixed with other commodities. How many pieces are limited?
These commodities are not recommended to cover the parcel of more than 10% of all commodities.
- Why do some items need to be sent separately?
Greetings, to ensure reasonable packaging or reduce the volumetric weight of the parcel, if the single side length is equal to or over 70CM, individual packing will be necessary.
- What are the benefits of combined delivery?
With parcel consolidation, Kameymall will provide a top-rated packaging service. Plus, you will save big on international shipping!
Take EMS. Freight for shipment to Singapore: ¥115 for the first weight (500g), ¥27 / 500g for additional weight, with the customs clearance fee of ¥8.
Say, you have 3 parcels weighing 700g、1,100g, and 1,600g, respectively:
1). If sending them separately, the total freight will be ¥568.
Total international freight = (¥115 + ¥27 + ¥8) + (¥115 + ¥27 * 2 + ¥8) + (¥115 + ¥27 * 3 + ¥8) = ¥531
2). If getting them consolidated for shipment, the total freight will be ¥321.
Total weight: 700g + 1,100g + 1,600g = 3,400g
Total international freight = ¥115 + ¥27 * 6 + ¥8 = ¥285
3). See? You can save ¥246 (¥531 - ¥285= ¥246) on international shipping in this way!
4). Use Parcel Forwards service as an example, using "cost estimation" to calculate the delivery fee is easy to read.
- What are the limits of imitation brands, prohibited goods, liquids, paste, food, DVD CDs, and drug delivery?
The shipping suggestions are based on our experience in standard transportation and we are not responsible for any parcels that are confiscated by the customs. Due to customs restrictions, cigarettes, alcohol, drugs, and restricted products will not be accepted for shipping. Following the air transportation rules, non-dangerous goods identification is needed for food, liquid, powder, and gel products. We suggest that you do not ship these types of products in quantity. If there is a small number of sensitive products, you can ship them with normal products like clothes and shoes. For example, if there are bottled cosmetic products in your parcel, we can try to ship the parcel for you when the volume of a single bottled cosmetic product is equal to or below 100ml and the total volume for the parcel is no more than 200ml.
Please click the link below to view the detailed shipping restrictions. If you have any questions, please contact our online customer service team. Thank you!
After the package was sent, you can log in to 'Me'- 'Transfer'- 'My Parcel', then you can see logistics information, and you can also check it on the Express website.
Reminder: International logistics involves multiple transits, logistics information updates will have a certain lag, and there will be updating delayed (An international small package is a typical example).
Parcels return
- If your parcel is returned because of the not qualified domestic security, we will contact you to confirm, and we will send it again for free.
- If your parcel has been sent abroad, but it is returned because of " unqualified international security ", "no sign", "address unknown", "out for delivery" and other reasons, you are responsible for the redelivery fee.
- Parcels need to go through customs clearance after arriving at foreign customs, customs inspection of parcels is based on spot check. If Customs considered that the item of your parcel is special, then it is likely to require the receiver to provide invoices or proof of customs clearance. Due to the unspecific receiver’s address or failure to contact, which leads to logistics in returning the parcel, relevant customs fees generated by the destruction shall be paid by the receiver.
Confiscation of goods
We will verify the material of commodity and categories, but we cannot identify genuine, fake, or imitation brands, related to intellectual property. For all foreign brands, imitation brands, A commodities, etc., we cannot help you to purchase and we are also not responsible for customs clearance. If your items are judged to be imitation brands, fake, sensitive items, and caused by confiscated parcels, you need to take responsibility.
P.S.: When submitting international delivery order with this kind of goods, please choose shipping methods carefully.
Notices of sign-off
- Before signing for goods, inspect whether the outer packing of goods is intact or not, whether the sealed box is intact or not, weight has an obvious difference or not.
- Whether the parcel has clearly broken or damaged mark, receivers should check the parcel in front of the postman and sign with remarks or reject to accept.
- If the parcel is not signed in front of the postman and the parcel has damaged or broken, please keep the original package (and sealed). The invoice, actual photo, and other related evidence would need to be provided to us within 2 working days after it is delivered, we will negotiate with the local post office for compensation.
- The normal sign-off marks the end of the whole process of shipping. After normal sign-off, in any case, we will not take responsibility.
- After the sign of the parcel, if there is any problem, please give feedback to customer service within 72 hours. We are sorry but we are not able to deal with your case if it is over 72 hours.
Exemption clause
- Fragile and vulnerable goods, whether strengthen packaging is required or not, only claiming for loss is involved, while claiming for damage is not involved.
- Dangerous and contraband goods are not involved in the claim (for example compressed gases, liquefied gases, flammable liquids, corrosive substances, and other countries' contraband)
- Loss or Expense caused by the goods’ natural loss, defects, characteristics, price rise, and drop will not be involved in the claim.
- During shipping, due to total or partial loss caused by natural disasters such as bad weather, lightning, tsunami, earthquake, and flood.
- If the product expires, loses warranty, or gets delayed due to uncontrollable factors like weather and customs clearance, there will be no compensation.
- If your parcel is not delivered within the timeline as promised by the parcel forward logistics, which is caused by your refusal of cooperation with the customs (including but not limited to paying the tariff), please be noted that all the losses or responsibilities will be undertaken by yourself, parcel forward logistics will not bear any responsibility
"Out of delivery "means that delivery staff has delivered, but because the receiver was absent or for other reasons that are not properly delivered to the receiver, and the package was not signed, so the display is out of delivery.
The parcels will be delivered by the local post office/courier after arriving at the destination countries. To make sure that you receive your parcels in time, we suggest you contact your local post office/courier to learn the delivery status.
Please note that when submitting parcels via the lines below, you will pay taxes based on the declared value. As the declared value is in USD, if you pay taxes in RMB, the system will convert the currency according to the real-time exchange rate.
Lines involved:
South America-Japan special line
Japan Sagawa line (General)
Japan Sagawa line (special goods)
YunExpress Air Cargo (Batteries)
YunExpress Air Cargo (General)
In general, if the declared value of the package is lower than the tariff threshold, the package normally will not be taxed (but fraud declaration is another matter). If your package is taxed, you need to pay taxes and help clear the customs, but the probability of this situation is very small, only 0.3% of the packages have been taxed so far.
States tariff threshold reference table:
Notes：
- The customs tax threshold of Switzerland is 100 Swiss francs and the VAT threshold is 65 Swiss francs.
- Canadian, and European customs are strict in package inspection. Business express such as DHL, and UPS, have a large chance to be taxed.
List of the various provinces of Canada's tax
How to avoid paying taxes?
You can refer to the following suggestions:
- The weight of the package is the important basis for the customs to judge the package as a civil parcel or commercial parcel. A package weighing over 10 kg will be considered as a commercial package, so when you submit a delivery order, be sure to confirm the weight of your parcel. If you choose DHL, you also need to consider the volume of items (The charge of DHL is confirmed by both the volume and weight of the commodity).
- The ceiling of the package weight is 30 kg. If your package is more than 30 kg, you can submit delivery orders respectively but suggested that each order cannot be more than 10 kg as well.
- A large number of the same item can be regarded as a commercial package, too. So please avoid using the same parcel to send a lot of a single considerable product.
- As you know, we are sorry to tell you that we cannot give you a 100% guarantee that your parcel will be taxed or not.
Notes:
The number of the item and the weight of the package is the important basis for customs to judge the package as a civil or commercial parcel. A package that is more than 10 kg will be more likely to be seen as a commercial parcel, so when you submit a delivery order, be sure to confirm the weight of your parcel. And a large number of the same item can be regarded as a commercial package, too. So please try separating the single items into different parcels.
Besides, limited by customs policy, especially food items, please be careful to send them overseas.
The above information is collected from the Internet data, only for your reference, and cannot be the standard guidance.
- Risk Related
For shopping agents and parcel forwarding products, the system will notify the potential risks when the order is submitted and verified. After the product is shipped to our warehouse, we will suggest a shipping method with low risk based on the nature of the product and our experience.
Friendly Reminder: Some products are inevitably subject to certain customs risks such as rejection, taxation, and confiscation. Please understand you will be responsible for such risks.
- Customs Declaration
For shopping agents and parcel forwarding products, we will declare the value in a reasonable way based on the customs tax threshold of the destination country and our logistics experience. You can also leave a note and declare the value by yourself when submitting the parcel.
Friendly Reminder: The chance of a parcel being taxed is influenced by the frequency of customs exams and customs policy. Please refer to the Tax Threshold of Different Countries. Please understand that you will be responsible for customs-related risks (return, confiscation, taxation).
Also, the chance of your parcel being inspected by customs will increase if your product is too heavy or valuable. We suggest that you do not put too many same products in one parcel and keep your parcel at a reasonable weight.
To comply with different countries' tax rules and ensure smooth customs clearance, we suggest that you declare values accurately on parcels sent via logistics lines available on Kameymall, that is, the declared quantity, value, and item name should all be consistent with contents in the parcel.
Additionally, as per the requirements of customs at destinations, the logistics provider has placed certain limits on declared values for some lines, exceeding which will result in the following:
(1) Parcel will be returned by the logistics provider;
(2) Parcel may need to be formally declared for export, and you need to provide relevant materials and bear corresponding costs;
(3) Parcel will be taxed and confiscated by local customs;
If the declared values of your parcel exceed such limits, please split it into multiple parcels before shipping, or choose other lines instead.
Specific declaration requirements are as follows:
Note: If the declared values of your parcel exceed such limits, please split it into multiple parcels before shipping, or choose other lines instead.
The parcel sent abroad needs to go through foreign customs, the customs inspection package basically is the form of a spot check. If the customs considers that your package is special (e.g. bulky, heavy, or sensitive), the general customs will proactively contact the recipient for invoice or customs clearance. The cost of the package returned or destroyed will be borne by the addressee on its own due to the lack of contact with the addressee or the addressee not cooperating with the customs clearance.
Currently, kameymall provides a 90-day free storage period for all purchased and transshipped goods that are normally put into storage. In addition, starting from the order status of "Into Warehouse", the total storage time of the goods in the warehouse shall not exceed 180 days. After more than 180 days, if the package waybill has not been submitted or no feedback has been provided, kameymall will destroy the goods as overdue goods.
If your goods are stored in kameymall for more than the 90-day free storage period, you can pay the storage fee when you pick up the package waybill.
【Storage fee】
If you submit a package when the product has exceeded the 90-day free storage period but has not entered the destruction stage (that is, 90 days ≤ the actual storage time of the product < 180 days), the system will submit the package at the standard of "0.1 yuan/DI/day" Storage fees are charged. Calculated starting from the order status "Inventory". The system automatically calculates and charges your product storage fees when you submit your package. To prevent your goods from exceeding the free storage period, it is recommended that you submit a parcel waybill within the 90-day free storage period.
For example: If you have 2 DI products in total and you pick up the package after 100 days of storage in the warehouse, you will be charged a storage fee (100-90)*0.1*2=2 yuan
[Extended storage period] (10 yuan/month, you can purchase up to 6 months of extension at a time, and you can purchase it multiple times)
Service description: One purchase extends the storage period by 1 month (i.e. 30 days), calculated based on the expiration time of the product; that is, the number of months for extending the storage period by purchasing is t, then the storage period of the product will be extended by t*30 on the basis of the original 180 days. sky. The processing is completed within 24 hours, and the processing results are displayed directly on the original order.
Usage scenario: If your goods are already in storage and are close to the 180-day storage period, but you want to wait for other goods to arrive at the warehouse before submitting the package for delivery together, you can choose to purchase the extended storage period service to avoid the goods being stored for more than 180 days. destroy.
[How long can products be stored in kameymall warehouse]
- The normal storage period of parcels for purchasing and transshipment is 180 days (about 6 months), and the free storage period of the warehouse is 90 days. Products exceeding the free storage period will be charged a storage and storage fee of 0.1 yuan/DI/day. From the order status "Into the warehouse" starts to count. If it exceeds 150 days, an email will be sent to remind the user to submit the parcel waybill. If the parcel waybill is not submitted or no feedback is provided after 180 days, the product will be deemed to have been abandoned. We will uniformly handle expired products ( After the expiration date, the ownership of the goods belongs to the kameymall platform)
- The period for abnormal packages (i.e., the case where the package is signed for first but the order is not submitted or the logistics information is not completed) is 60 days, starting from the time when the abnormal package is signed for by the warehouse. Since such packages cannot match the relevant orders and users, it cannot be made. As a reminder, for expired products, kameymall will treat you as giving up custody and tacitly agree that the ownership of the product belongs to the kameymall platform.
【Related rules】
- During the storage period, kameymall is responsible for the storage of the goods and assumes corresponding responsibilities, but the shelf life of the goods is not within the scope of storage (for example: the shelf life of perishable items is only 1 month).
- No prompts or notifications will be given for overdue products.
In order to avoid overdue processing of goods, please submit the parcel waybill in time within the storage validity period. Thank you for your cooperation and understanding!
Friendly Reminder:
- This service fee does not include the cost of parcel packing and handling.
- Once this service is applied for, the service fee will not be refunded.
- After submitting this service, returns or refunds cannot be requested.
- By choosing to confirm and submit, you acknowledge and agree to these terms by default.
- The final interpretation right belongs to the kameymall platform.
[Video of packaging process] Value-added services, CN￥5/package
Service description:
A video of the entire packaging process of the package is provided so that you can feel the entire packaging process more intuitively and meet your needs to check the packaging status of the package.
You can view the packaging video on the "My Packages" page 30 minutes after the parcel is packed; the video will be retained for 30 days. If you still cannot view the video after more than 24 hours, please contact online customer service.
Friendly Reminder:
1.This service fee does not include the cost of parcel packing and handling.
2.Once this service is applied for, the service fee will not be refunded.
3.After submitting this service, returns or refunds cannot be requested.
4.By choosing to confirm and submit, you acknowledge and agree to these terms by default.
5.The final interpretation right belongs to the kameymall platform.
[Personalized customized packaging] Value-added service, CN￥5/package (material fee extra)
Service description: Personalized customized packaging according to user requirements. If the user needs to use their customized logo/carton/packaging bag, condolence card and other packaging, the specific operation requirements need to be filled in in the package notes. The result will be notified to the user as "processed" by email and in-site message.
Friendly Reminder:
1.This service fee does not include the cost of parcel packing and handling.
2.Once this service is applied for, the service fee will not be refunded.
3.After submitting this service, returns or refunds cannot be requested.
4.By choosing to confirm and submit, you acknowledge and agree to these terms by default.
5.The final interpretation right belongs to the kameymall platform.
Registering Kameymall account is very simple, the entire process only takes 1 minute.
1. Click “Sign up” button on the top of the Kameymall home page.
2. Visit the registration page, fill out your commonly used e-mail address, set up the username and password, enter verification code, then click the "register" button to complete the registration.
[Special Reminder] Please read Kameymall User Registration Agreement carefully, to make sure that you understand our rules for handling your personal information. Please contact our customer service staff in case you have any questions with the Agreement, and you may stop visiting and using Kameymall immediately in case you disagree with any provisions hereof.
Kameymall User Registration Agreement
Updated on: 2019-09-20
Effective on: 2019-09-20
Recitals
[Important] You should read the Agreement below carefully before you click “Agree” for the registration. Please read carefully and fully understand the provisions hereof, including but not limited to:
- Exception or limitation of liability
- Governing law
- Important notes and provisions related to the business
[Special Reminder] Kameymall User Registration Agreement includes Kameymall Service Agreement and Legal Statement and Privacy Policy. Your completion of all registration procedures and consent with this Agreement mean that you have fully read, understood and accepted all the provisions hereof. In case of any disputes between you and Kameymall arising out of Kameymall platform services, such disputes shall be solved pursuant to Kameymall Service Agreement.
You should stop the registration procedures immediately in case you disagree with the Agreement or any provision hereof.
Kameymall User Registration Agreement consists of two parts: Kameymall Service Agreement and Legal Statement and Privacy Policy.
Five parts are set forth under Kameymall Service Agreement:
- Acknowledgement and Acceptance by User
- Services for Businesses under Kameymall
III. Descriptions of International Logistics Restrictions
- Limitation of Liability and Waiver
- Agreement Update and the Obligations of Users to Care
Kameymall Service Agreement
- Acknowledgement and Acceptance by User
The ownership and right of operation regarding the electronic services hereunder belong to Kameymall. The user (hereinafter referred to “You”) may become a formal user of Kameymall only after agreeing with all registration provisions and completing all registration procedures. You clicking “Agree with this Agreement” shall be deemed to confirm that You may have the capabilities of enjoying the services provided under Kameymall including but not limited to shopping agent service and of assuming legal responsibility independently incurred there from. This Agreement is binding upon You and Kameymall and may be effective permanently unless otherwise agreed by You and Kameymall.
- Services for Businesses under Kameymall
- Policies for parcel forwarding and shopping agent services
(1) Shopping agent and parcel forwarding services
Shopping agent service: Kameymall will purchase items from your designated third-party merchants free of charge (except for items on certain websites) on your behalf.
Parcel Forwarding: Kameymall may provide forwarding services. International parcels may be subject to customs penalties, delayed delivery, damage and loss, etc. We will provide you with protection in accordance with Kameymall compensation policy, at the same time, you need to assess such risks when using the service.
(2) Disclaimer for purchase and parcel forwarding of products
For the smooth arrival of the products purchased by You, we may make appropriate handling for the products already arrived. You’re kindly reminded that You should make prudent purchase as certain merchants on Taobao may conduct illegal commercial activities. You are deemed to agree and perform the subsequent operations under special conditions (visit the website below), or You may verify any doubts (if any) with the customer service staff upon the submission of order.
(3) Rules of return or exchange within 5 days without reasons
The products purchased by Kameymall on your behalf may be returned or exchanged (as the case may be) within 5 days without reasons. You must understand and confirm that such return and/or exchange service may be enjoyed 3 times within 30 days free of charge, or otherwise, the subsequent return and/or exchange may be provided with certain charge, and even part of orders may not be returned and/or exchanged.
(4) Parcel forwarding agreement and the inspection rules
It’s Your responsibility to have the knowledge of the prohibited international items. Kameymall may sign to acknowledge the receipt of and check Your parcels in accordance with the Rules on Parcel Forwarding and Acknowledgement of Receipt, and receive the parcels satisfying with the applicable requirements and make subsequent operations related thereto.
(5) Domestic return and international return
Subject to the special natures of international logistics, certain parcels may be indicated as “Not passing domestic security checks” in the customs of the country to which Your parcels are delivered, in this regard, Kameymall may arrange the re-delivery free of charge after the parcel is returned. In the event Your parcel has been shipped overseas and is returned due to Not passing international security checks, no recipient, wrong or incomplete address, unsuccessful posting, the fee for re-shipping shall be borne by You.
(6) Parcel Delay Insurance and Compensation
The parcel is deemed delayed after being shipped out but not received by the recipient within the delivery time guaranteed by the insured shipping line on our platform. If the parcel is still not received after the delay, the recipient can request after-sale compensation per Kameymall’s compensation rules, with the allowance refunded to the payment account for this parcel. Delays due to customs, weather, and other Force Majeure incidents are ineligible for compensation.
(7)Parcel insurance and the compensations
In the event that Your parcel is lost and You have purchased the parcel insurance with us upon the submission of order, we may provide applicable compensation based on Your insured value. You shall have the knowledge of the prohibited international items and assume any responsibilities for the loss of parcel caused due to certain factors, either subjective or objective.
(8) Receipt of parcel
The normal acknowledge of receipt of the parcel indicates the closure of the whole shipping process. You shall check the outer packing box carefully upon Your signing for acknowledge of receipt, and You may respond to customer service staff immediately for any problems related thereto after the acknowledgement.
(9) After-sales
It’s suggested that You should confirm the receipt of products on the website after receiving the parcel. You may apply for after-sales services within the valid after-sales term thereof if necessary, or otherwise after-sales services may not be provided after the said valid term. The valid after-sales term is calculated based on the delivery days and confirmation of receipt of products.
(10) Worry-free compensation policies
You should understand the related rules for all the businesses and services provided by Kameymall, fully understand and confirm all Your rights and obligations hereunder before using the services hereunder.
(11) Compensation disclaimer
(i) Kameymall is dedicated to providing worry-free international online shopping services for You. For the smooth arrival of the products purchased by You, we may make appropriate handling for the products already delivered to the warehouse. You’re kindly reminded that You should make prudent purchase as certain merchants on Taobao may conduct illegal commercial activities. You are deemed to agree and perform the subsequent operations under special conditions as follows, or You may verify any doubts (if any) with the customer service staff upon the submission of order.
- a) Sensitive commodity:
For the smooth delivery of Your parcel, the sensitive commodities containing essential oil, care solution, lubricant, battery and glue may be taken out by us.
- b) Customs policy:
The counterfeit commodities, commodities containing with plenty of liquid or powder, or equipped with battery, or food or drugs may have certain delivery risks due to customs policies. Kameymall shall not be liable for the customs clearance and any legal liabilities related thereto in case of any consequences arising out of the said risks.
- c) Professional inspection unavailable
We may not provide professional inspection (in terms of quality, authenticity and completeness) for Your certain commodities such as electric appliance, counterfeit commodities, tickets, cards and models, in this regard, our inspectors may only inspect whether the appearance is intact and the accessories are complete or not as we can’t open the commodities to check the quality thereof.
- d) Fragile commodities
As the commodities such as ceramics or glass commodities and the commodities in irregular forms (windscreen wiper and shock absorber) may be worn or broken during the several transportations, we suggest that You should purchase them prudently. We may warrant that such commodities are complete before shipment., Since fragile items are prone to damage during transport, we recommend that you purchase the corresponding value-added services on our platform to prevent damage in transit. For example, if you have already purchased Kameymall's value-added services for fragile items, any losses will be compensated by Kameymall per the compensation rules.
- e) Custom-made commodities
You’re suggested to directly negotiate with the merchants in case what You order are custom-made commodities. You may purchase such commodities based on Your ideas and originality. You shall provide us with the ways of contact with the merchants after successful negotiation. As we may not provide professional inspection for such commodities, any losses and liabilities incurred therefrom shall be solely borne by You.
- f) Order with deposit
As it’s set forth by the sellers on Taobao that the orders with deposits shall not be cancelled and the buyers thereof shall voluntarily follow up the information issued by the sellers to pay off the balance, only after that the commodities may be delivered. The deposits may not be refunded in case the payment for balance is overdue.
- g) Sellers with poor reputation
We suggest that You select the Taobao shops with more than three hearts (The more hearts, the better reputation) and pay Taobao deposits to purchase commodities as the sellers with poor reputation and not paying the Taobao deposits may not deliver the commodities, or may deliver false commodities or have disputes on after-sales issue and warranty, and any losses and liabilities incurred therefrom shall be solely borne by You.
- h) CD-like commodities and figures
As CD-like commodities and figures have high collection values, and such commodities may not be inspected by opening the plastic packaging bags thereof, and hence we only inspect whether the appearance is intact and undamaged or not while the internal situation may not be inspected, all the risks and liabilities incurred therefrom shall be solely borne by You.
It shall constitute that you have read and accepted the terms mentioned above if there is any such risk as provided in the preceding paragraph. Please read such terms carefully and Kameymall reserves the right of final interpretation for such terms.
(ii) We shall not be held liable for any loss, shortage, damage or delay of mails occurred during the delivery process for any cause not attributable to us or for any indirect losses or unrealized benefits if
- a) the same is caused due to the occurrence of any force majeure event (except for insured mail);
- b) the commodities mailed violate the restriction or limitation provisions and have been confiscated or otherwise disposed by the competent authorities in accordance with the applicable rules;
- c) the receipt note is signed by recipient under the normal procedures;
- d) the loss or delay of mail is due to any causes attributable to user or the commodities contained therein;
- e) the user fails to make inquiry and claim during the period commencing from the date on which such mail is delivered to the expiration date of such inquiry; or
- f) the international mail is detained, confiscated or destroyed by the competent authorities of country to which such mail is delivered in accordance with its national laws;
(iii) Instructions for Banned Items
- a) The items which are banned from mailing include
(i) the commodities that are prohibited from being circulated or sent by the applicable national laws and regulations;
(ii) the explosive, flammable, corrosive, radioactive and toxic dangerous commodities;
(iii) the reactionary newspapers, books, windows or obscene commodities;
(iv) various currencies;
(v) such items which may impair public health;
(vi) the perishable items;
(vii) any live animals (excluding bees, silkworms, and leeches for which their packages may ensure the security of delivery and safety of workers);
(viii) such items that are not properly packaged and may endanger personal safety, or may pollute or damage mails or other mail devices; and
(ix) all other items not suitable for mailing conditions.
- b) The items which are banned from mailing in accordance with the mailing practices
(i) those, based on their natures or packages, may or are suspected to injure postal service personnel or harm mail or postal equipment;
(ii) the items sealed by metal buttons with sharp edges which may hinder mail handling equipment;
(iii) all kinds of firearms, ammunition, explosives, flammable commodities, corrosive commodities, radioactive elements and containers, potent poisons, narcotic drugs, biochemical products and infectious commodities;
(iv) various kinds of publications, publicity materials, printed materials, etc. which may endanger social security & stability, or are obscene;
(v) all kinds of items which may endanger public health;
(vi) such documents or commodities that are prohibited from entering or circulating by the other party;
(vii) any other items banned by the rules of competent customs authorities in addition to those mentioned above.
- c) The items which are banded from mailing in accordance with Taiwan mailing regulations
(i) those, based on their natures or packages, may or are suspected to injure postal service personnel or harm mail or postal equipment;
(ii) the items sealed by metal buttons with sharp edges which may hinder mail handling equipment;
(iii) the flammable, explosive or other dangerous commodities other than such brittle biological materials packaged and sent from one registered entity to another registered entity and are licensed by the competent authorities;
(iv) the live animals except bees, silkworms, leeches or parasites sent from one registered entity to another registered entity, or insects used to eliminate pests;
(v) the radioactive items;
(vi) the opium, morphine and other anesthetic items other than those shipping documents have been issued by the competent authorities or evidenced by the competent judicial authorities or police agencies to be used for evidence purpose and have been insured or declared for their values, or have been insured and used for medicine or scientific research with the permit issued by the competent authorities;
(vii) the obscene or indecent documents or items other than those evidenced by the competent judicial authorities or police agencies to be used for evidence purpose and have been delivered through registered mail or parcel;
(viii) the documents or items that are prohibited from entering by the competent authorities of country to which such mail is delivered;
(ix) the documents or items that are forbidden to be sold or manufactured by the competent authorities in Taiwan other than those evidenced by the competent judicial authorities or police agencies to be used for evidence purpose and have been delivered through registered mail or parcel;
(x) lottery tickets and flyers thereof other than those evidenced by the competent judicial authorities or police agencies to be used for evidence purpose and have been delivered through registered mail or parcel; or
(xi) such contraband products prescribed by other laws and regulations.
- Service Rules of Kameymall Selected
Kameymall Selected -- a comprehensive shopping platform provides to its users with a vast array of premium local and international brands that are carefully selected so that you may purchase commodities comfortably.
You can consolidate the products from Kameymall Selected and the shopping agent service into one parcel to save on international shipping. The purchase service and shipping service are the services conducted in 2 phases, and therefore, the payment for them shall be made separately. Special return & refund policies and worry-free compensation policies have been made for Selected Commodities.
- 1688 Shopping Agent Service Rules
The Shopping Agent Service hereunder is provided by Kameymall to assist you in purchasing your designated products from 1688 sellers. Kameymall does not guarantee the quality of 1688 products and does not provide accurate inventory service, and only provides limited sampling services and limited after-sales services. Please carefully select the commodities and take full responsibility for Your own risks. If you need a guaranteed purchase, You can use Kameymall’s expert sourcing services.
III.Descriptions of International Logistics Restrictions
The commodities purchased in China must be those in conformity with the laws and regulations of the People's Republic of China (“PRC”) and are permitted for export. You shall understand and acknowledge that based on the different customs policies of various countries, some countries or regions are more sensitive to special commodities and the probability of being confiscated for such commodities, when entering local customs, is slightly greater.
Customs inspections of parcels are basically in the form of spot checks. If the customs thinks that your parcel is special (for example, large in size, too heavy in weight, or containing sensitive commodities, etc.), customs will voluntarily contact the recipient for invoice or customs clearance documents.
- Limitation of Liability and Waiver
Please read carefully:
[Kameymall’s After-sale Compensation Standards for All Products]
[Kameymall’s After-sale Compensation Standards for International Logistics]
- Agreement Update and the Obligations of Users to Care
- With the development of Kameymall business, this Privacy Policy may be updated from time to time to provide you with better services; provided, however, we may not reduce your rights thereunder without your express consent. We will issue updated versions on the Kameymall website and mobile terminal, and notify you for the updates of related content through website announcements or other appropriate means prior to the effectiveness thereof. Please visit Kameymall to keep up-to-date with the latest Privacy Policy.
- We shall provide prominent notice for any major changes thereof (for this purpose, we will explain specific changes to our Privacy Policy by including but not limited to emails, text messages, or special tips on the browsing page).
The “Major Changes” referred herein include but not limited to
(1) significant change in our service model, for example, the purpose of processing personal information, the types of personal information handled, the way of using personal information, etc.;
(2) significant changes of our ownership structure, organizational structure or other respects, such as the change of owner due to business adjustment or bankruptcy mergers etc.;
(3) changes in the main objects of personal information sharing, transfer or public disclosure;
(4) significant changes of your rights to participate in the processing of personal information and the manner for the exercise of such rights;
(5) changes of department which is responsible for handling personal information security and its contact information or complaints channel; or
(6) the existence of high risks as reflected in the personal information security impact assessment report.
- We will also archive the old version of this document for your reference.
Legal Statement and Privacy Policy
Kameymall attaches great importance to user privacy and personal information protection. When You use our products or services, we may also collect and use Your related information. In this Privacy Policy, we are intended to explain how we collect, use, save, share and transfer Your information when our products or services, at Your request, are provided to You, and how we provide You with access, update, deletion and protection of this information.
- Service Terms Confirmation and Acceptance
Service Terms Confirmation and Acceptance registered users’ ownership and operation right are owned by Kameymall. The services provided must be in accordance with its published service agreement, service terms, operating rules strictly enforced. Also says that users and "Kameymall" have reached an agreement and accepted all of its terms of service.
- The Provision of Service information
‘Kameymall’ provides global users international shopping agent service via internet by using its own information and service platform. Receivers information provided by users need to be detailed, accurate, truthful, valid, same as the users’ personal email address. Once the information has changed, the updated information need to be submitted to ‘Kameymall’ customer service. If the information provided by the users is inaccurate, untruthful, valid service cannot be provided. In addition, platform has the unilateral right to terminate users’ service right.
- Users’ information Protection Rules
Respect users privacy is one of the ‘Kameymall’ foundation rules. Therefore, we will not publish, modify or share users’ personal information to the third party and will save in ‘Kameymall’ registered users service files. Unless requested with legal permission or users themselves, then we can share to the third party.
- Service Terms Rights
‘Kameymall’ reserved the right to modify or discontinue the service without notifying the user, it is not necessary for the rights to the user or any third party.
- Uses’ Account/ Password Security Maintenance
Once you have registered with the site, you will have a member account where the account number is your username. Kameymall has the right to modify your username if it contains illegal or sensitive words. You are responsible to the liability of all your account or password activities. Therefore, please keep your account username and password safely and do not share to any third party. Otherwise, you are responsible to all the legal consequence caused by that. If you realize your password might be divulged, please modify it as soon as possible. You can feely visit ‘Me’ then click ‘Profile information’ to modify your password or information. Or you could terminate the old account and sign up for a new account. However, please make sure you have notified our customer service so that we can transfer your old account balance to your new account.
- Users Management
Users will take the responsibility solely in posting information. Users’ service usage is in accordance with all applicable local laws, state laws and international legal standards. Users must follow:
⑴ Published information must be consistent with China's relevant laws and regulations.
⑵ Do not use network registered users engaged in illegal activities.
⑶ Do not interfere with or confusion network services.
⑷ Comply with all using network registered users service network agreement, rules and regulations, and procedures. Users have the responsibilities of register service activities in ‘Kameymall’. If users spread or disseminate reactionary, pornographic or other information in violation of State law in "Kameymall" registered user services, we will mark the system record as evidence in possible violation of the law and submit to relevant departments. Meanwhile, simultaneously and immediately delete these messages without informing the users.
- Limited liability
‘Kameymall’ for any direct, indirect, incidental, special usage of network member services or any illegal usage of network member in terms of harming or causing ‘Kameymall’ image and reputation damaged, ‘Kameymall’ presents here to reserve rights to pursue compensation for the reputational damage.
- Refused to provide guarantees
Users agree the usage of email services is users’ responsible for any risks. ‘Kameymall’ clearly states that will not provide any kind of guarantees, either explicit or inexplicit. Users understand and accept all kind of information, which depends on their own, and users are responsible for all risks and liabilities of system damage or information lost.
- ‘Kameymall’ registered users services information storage and restrictions
‘Kameymall’ does not set the maximum limits for uploading, but the site has the right to judge whether users behavior is followed ‘Kameymall’ registered users services terms and spirit. If users violated services terms, termination of account will be acted. ‘Kameymall’ has all copyrights of all content for the site. If anyone wants to reprint website content, it has to be authorized by ‘Kameymall’, otherwise, it is considered copyright infringement.
- Exclusion Clause
(1) Items information the site provided, we will try our best to match the items description and patterns between the sales items and the one posted online. However, due to the fact that during photo taking process, lighting, color background, equipment differences, computer color differences, computer image resolution differences, etc. might affect the outcome. We cannot guarantee that items description will exactly match with the real products, especially in color. All items actual status is the presented outcome.
(2) This site will base on users instruction to shop specific products from the specific website. Generally speaking, it takes 6 -15 working days to complete the shopping agent services (this is also based on the ‘international shipping methods’ chosen by users), but this is not final commitment. If the website users provided says out-of-stock, price changes, not deliver on time, any other transporting issues or any irresistible factor, and it has affected us to complete the service, we will immediately communicate with users to solve the issues. For any relevant loss caused to the users, ‘Kameymall’ is not responsible for it.
(3) If you need after-sales services (such as item missed, damaged, flawed, etc.), please see Help Center ‘Returns/ Refunds Policy and Process’ for more details. Please note, after-sales service is only applied for 72 after items delivered. If you request it after that period of time, your request will be no longer accepted.
(4) Due to users personal reasons caused to parcels unsuccessful delivery, this site is not responsible for it.
(5) During shopping agent process, in this site will not accept any agreed conditions between users and sellers. Members of the site will only enjoy sales discounts published by ‘Kameymall’ official website, and cannot enjoy any other discounts from other sellers’ websites.
(6) This site cannot accept to shop via shopping agent services for the following items: counterfeit products, prescription medicine, tobacco, lottery and adult magazine & DVD.
1 Information Content Specification
1.1 Information content contained in this Article refer to any content created, produced, copied, published or transmitted by the user during the use of the Software and Services, including but not limited to, registered information such as profile photo, name, user description and profile of the Kameymall account, or text，shares，pictures, videos, emojis，pages of related links, etc. and other content that are generated through using a Kameymall account or Software and Services.
1.2 You understand and agree that Kameymall is committed to providing users with a civilized, healthy, standardized and orderly network environment. You shall not use the Kameymall account or the Software and Services to produce, copy, publish, or disseminate content interfering with normal operation of Kameymall or infringing lawful rights and interests of other users or third parties, including but not limited to the following:
1.2.1 You shall not publish, transmit, disseminate, or store content that violates the laws and regulations of the People's Republic of China:
(1) Violating the basic principles established by the Constitution;
(2) Endangering national security, divulge state secrets, subvert state power and undermine national unity;
(3) Damaging national honor and interest;
(4) Inciting national hatred and ethnic discrimination, and destroy national unity;
(5) Undermining national religious policies and promote cults and feudal superstition;
(6) Spreading rumors, disturb the social order and undermine social stability;
(7) Disseminating obscenity, pornography, gambling, violence, terror or abet any crime;
(8) Insulting or slandering others and infringe legitimate rights and interests of others;
(9) Inciting illegal assembly, association, procession, demonstrations and gatherings disrupting the social order;
(10) Carrying out any activity in the name of any illegal civil organization;
(11) Not in compliance with the Interim Provisions on the Administration of the Development of Public Information Services of Instant Messaging Tools and comply with the requirements of "seven bottom lines" including laws and regulations, socialist systems, national interests, legitimate interests of citizens, public order, social morality and information authenticity;
(12) Containing any other content prohibited by the law and administrative regulations.
1.2.2 You shall not publish, transmit, disseminate or store content that infringe upon other people's reputation rights, portrait rights, intellectual property rights, trade secrets and other legitimate rights;
1.2.3 You shall not publish, transmit, disseminate or store content relating to others' privacy, personal information or materials;
1.2.4 You shall not publish, transmit or disseminate harassment and advertising information, over-marketing information, spam or any information containing any sexual content or sexual connotation;
1.2.5 Other information that violates laws, regulations, policies and public order, that contradicts social morality, or interferes with the normal operation of Kameymall or infringes the legitimate rights and interests of other users or third parties.
2 Software Usage Specifications
2.1 You shall not engage in any of the following acts in the course of using the Software except as permitted by law or by Kameymall's written permission:
2.1.1 Delete the copyright information on the Software and its copies;
2.1.2 Conduct reverse engineering, reverse assembly and reverse compiling on the Software, or any other attempts to discover the source code of the Software;
2.1.3 Use, lease, lend, copy, modify, link, reproduce, compile, release, publish or establish a mirror site for the content that Kameymall owns intellectual property rights;
2.1.4 Copy, modify, add, delete and mount the data stored in any terminal memory by the Software or during the operation of the Software, the interactive data between the client and the server during operation of the Software, and the system data necessary for operation of the Software, or create any derivative works by using plug-ins, add-ons or third-party tools/services unauthorized by Kameymall to access to the Software and related systems;
2.1.5 Add, delete, change the functions or operating effects of the Software by modifying or forging the instructions and data, or operate or disseminate to the public the software and methods used for the purposes described above, regardless of whether such acts are for commercial purposes.
2.1.6 Login or use Kameymall Software and Services through any third-party software, plug-in, add-on or system that are not developed or authorized by Kameymall, or produce, publish, disseminate these tools;
2.1.7 Interfere with the Software and its components, modules and data on your own or by authorizing others or third-party software to do so;
2.1.8 Other acts not expressly authorized by Kameymall.
2.2 You understand and agree that Kameymall is entitled to choose the objects to provide with the Services, determine functions and settings, decide objects and the scope to open any function and disclose any data interface and related data, based on comprehensive factors including user experience, operating security of Kameymall or related service platform, platform rules and healthy development. Kameymall may suspend or terminate the Services to you if you're suspected to be involved in the behaviors including but not limited to:
2.2.1 violation of laws and regulations or the provisions of this Agreement;
2.2.2 affecting the service experience of Kameymall;
2.2.3 causing any potential safety hazard;
2.2.4 copying the primary functions or functional components of Kameymall or other products of Kameymall, or use other means to achieve the main effect of the above mentioned functions or functional components;
2.2.5 trying to mislead users to believing the products, services, or functions are provided or authorized by Kameymall, by adopting similar interface, style, function, description or user experience to Kameymall and Kameymall.
2.2.6 Other behaviors which contradict the operating principles of Kameymall or its service platform, or other management requirements of Kameymall.
3 Service Operation requirements
Unless permitted by law or authorized by Kameymall in writing, you shall not engage in the following acts in the course of using the Services:
3.1 Submit and publish false information, or impersonate others or use the name of others;
3.2 Induce other users to click on the link pages or share information;
3.3 Fabricate facts or conceal the truth to mislead or deceive others;
3.4 Infringe legitimate rights of others including reputation rights, portrait rights, intellectual property rights and trade secrets;
3.5 Utilize any Kameymall account, any function and any third-party operating platform to conduct promotion or mutual promotion without Kameymall's written permission;
3.6 Utilize any Kameymall account or the Software and Services to engage in any illegal and criminal activities;
3.7 Reproduce or publish the methods or tools related to the above-mentioned acts, or operate or disseminate such methods or tools, whether or not for commercial purposes;
3.8 Other acts violating laws and regulations, infringing the legitimate rights and interests of other users, interfering with normal operation of products or not expressly authorized by Kameymall.
4 Responsible for Your Own Acts
You fully understand and agree that you are fully responsible for all acts under your registered account, including any content, comments, likes, recommendations and other actions you post, as well as any consequences arising therefrom. You shall make your own judgment on the content of the service and bear all risks arising from the use of the content, including the risks arising from your reliance on the correctness, integrity or practicability of the content. Kameymall cannot and will not be liable for any loss or damage caused by the above risks.
5 Treatment for Breach of Contract
5.1 If Kameymall finds or receives a report or complaint from others against the user on violation to this Agreement, Kameymall is entitled to remove or obscure relevant content at any time without notice, impose penalties on the violating account including but not limited to warning, restriction or prohibition of the use of some or all of the functions, account banning or cancellation, and announce the results of treatment.
5.2 You understand and agree that Kameymall is entitled to, based on reasonable judgement, penalize any act violating relevant laws and regulations or provisions of this Agreement, take appropriate legal action against any user in violation of laws and regulations, and preserve relevant information in accordance with related laws and regulations to report to relevant departments etc. The user shall bear all the resulting legal responsibilities.
5.3 You understand and agree that you shall be solely liable for any claims, requests or losses arising out of or in connection with your breach of the provisions of this Agreement or relevant terms of the Services. You shall also be liable for the compensation of any losses caused to Kameymall.
Statement on Intellectual Property Rights
1 Kameymall is the intellectual property owner of the software. All copyrights, trademarks, patents, trade secrets and other intellectual property rights of the software, as well as all information content related to the software (including but not limited to words, pictures, audio, video, charts, interface design, layout framework, relevant data or electronic documents, etc.) are protected by the laws and regulations of the People's Republic of China and corresponding international treaties, Kameymall enjoys the above intellectual property rights, except the rights that relevant obligees should enjoy in accordance with the law.
2 You shall not, or permit any third party to, implement, use, or transfer any of the above intellectual property rights for any commercial or non-commercial purpose without prior written consent from Kameymall or relevant rights holders.
3 All content uploaded and released during your use of the Software and Service will not transfer intellectual property rights, portrait rights and other rights due to uploading and publishing. However, you acknowledge and agree that, within the scope permitted by law, Kameymall can use non-confidential content uploaded or published by you for achieving the purpose of the Software and Services, including but not limited to storing, playing to relevant users, obtaining and reuse by relevant users, etc.
Kameymall User Privacy Policy
Effective May 17, 2023
Previous Version
In order to effectively protect the privacy of Kameymall users and optimize the user experience, we update this Privacy Policy (Revised Version) in accordance with current regulations and policies, which specifies the policies and measures taken in terms of collection, management and protection of users’ personal data. This Privacy Policy applies to all services offered by Kameymall, whether you obtain Kameymall’s services via PC, mobile terminal or other devices.
For any issues regarding this Privacy Policy or related matters, you may contact us at any time by visiting the Kameymall online customer service system, Kameymall official service account number or calling our customer service hotline.
This Privacy Policy will help you understand the following content:
- What information will we collect from you?
- How do we use your information?
- Who do we share your information with?
- How do we protect your information?
- How long will we keep your information?
- How do you exercise your right regarding your information?
- Dispute resolution/how to contact us
- How will we inform you of the revision of policy?
- What information will we collect from you?
Usually, you may visit our company online without telling us who you are or providing any of your personal information. However, in order to facilitate you to enjoy our services, you may choose to provide us with the following information in various circumstances.
1) The information provided by you for us. When you register a Kameymall account, we save the basic information that you provided: your email address and password. If you like, when you use our services, you may provide more of your personal information, including name, gender, photo, birthday, telephone number, country/region, education, and work experience.
2) The operation you performed. When you use our services, we automatically collect some information so that these services can better satisfy your needs. Such information includes:
Your search history
Products/shops you visited
Date, time stamp, and your communications with customer service.
Videos you watched
Ads you clicked or tapped
Your location
Device information
IP address and Cookie data
- How do we use your information?
We or our partners will use your information to provide and improve services, providing you with websites or mobile applications with personalized experiences, including:
1) To contact you on your account, to reach a contract with you, to provide you with our services, to render your compliance with our legal obligations, to protect your important interests, or to use them in accordance with public interests, so that we can serve you more widely.
Providing payment processing and account management, operating, measuring and improving our services, and keeping our service safe, sound and operable.
Contacting with you for your account, via emails, phone calls, SMS/text messages, mails and mobile device push notifications, in order to solve the account problems, handle disputes, charge fees or amounts in arrears, or other necessary actions for providing you with customer services.
Detecting, preventing, reducing and investigating frauds, security vulnerabilities, or potential prohibited or illegal activities.
Exercising our membership contract, this Privacy Policy Notice or other policies, and providing further services as described by you in the information we collect.
2) While safeguarding your rights and freedom, we will use your personal information to pursue our legitimate interests. We have taken measures to strike a balance between our interests and yours, including:
Improving our services, such as reviewing information related to pauses or conflict pages encountered by members, so that we can identify and resolve problems and provide you with a better experience.
Customizing, evaluating and improving in-site advertising based on your advertising customization preferences.
Providing targeted marketing, service updates and promotions based on your communication preferences.
Contacting you via email or mail as permitted by applicable law, so as to provide you with coupons, discounts and special promotions; receiving your opinions through surveys or questionnaires and informing you of our services.
Inviting you to be our partner and participate in our project via emails, phone calls, SMS/text messages, mails and mobile device push notifications.
Contacting you regarding public policy issues or other matters concerning your ability to use our services, which may include inviting you to participate in petitions, writing letters, making phone calls, or implementing other activities related to the public policy.
Accepting your valuable suggestions or advice.
Using the GA/Baidu API to measure visits and click-through rates of all levels of pages on our websites and mobile apps, or other promotional effects.
Measuring seller performance (for example, using shipping tracking information provided by sellers and shipping service providers or provided by Kameymall).
Monitoring and improving information security for our website and mobile apps.
3) With your consent, we may use your personal information for the following purposes:
Providing you with marketing promotions via phone calls, emails, SMS or text messages, including coupons, discounts and special offers, opportunities to use service offerings on our platform, website content of articles and services you may like, follow-up observations of your shopping carts, your tracking list and your favorites, as well as the collection of favorites and sellers you choose to follow.
Providing you with marketing promotions from other Kameymall business members.
Providing you with marketing promotions from third parties, including coupons, promotions, discounts and special offers, opportunities to use services from third parties, website content for items and services you may like, etc.
Using your sensitive personal information to facilitate certain types of transactions.
You have the right to cancel your agreement at any time.
We may use technologies that are deemed as automatic decision making or analysis. We will not use automatic decision-making techniques to make decisions that will have a major impact on you unless the decision is a necessary part of the contract between you and us, and we use such technologies with your consent or as required by the laws.
Please note that we will not share your personal information with any advertisers unless with your consent. We will not seek any personal information from children or incapacitated persons or send them any requests for personal data, without the guardians’ permission, knowledge, or presence.
- Who do we share your information with?
We will not sell, rent or otherwise disclose your personal information to any third parties for marketing or advertising purposes without your consent. To ensure that we provide you with operational services, comply with our legal obligations, enforce membership contracts, promote our marketing and advertising campaigns, prevent, detect, reduce and investigate fraudulent or illegal activities related to our services, we may share your information to the following parties for the following purposes:
1) To Kameymall’s related group companies, this information may be used to:
Provide syndicated content and services (such as registration, transactions, and customer support).
Assist in the detection, investigation, reduction and prevention of fraudulent and illegal activities, violations of our membership contracts, and information security vulnerabilities.
Provide you with personalized advertising.
Improve the products, websites, apps, services, tools, and marketing communications.
Kameymall’s related group companies may use your information to send you marketing communications, provided that you agree to receive marketing communications from Kameymall’s related group companies or as permitted by the laws
2) To the following service providers and financial institution partners:
Third party service providers that assist us to render services and payment processing services, coordinate us to provide personalized advertisements, help us to prevent, detect, reduce and investigate potential illegal activities, violations of our membership contracts, frauds and/or security vulnerabilities, assist in the payment collection, joint management and incentive plans, associated credit cards and other business.
Third-party financial institutions that cooperate with us to provide financial products for you，so that they can provide joint content and services (such as registration, transactions and customer supports). These third-party financial institution partners may use your personal information to send you marketing communications only upon your requests for their services.
For third party shipping companies (such as DHL, SAL, FBA, etc.), we will share the shipping address, contact information and shipping tracking data, for the purpose of delivering the purchased articles and other shipping-related communications.
3) To law enforcement organs, public security organs or other judicial organs and organizations
To comply with legal obligations, procedures or requirements.
To perform our terms of service and other agreements, policies and standards, including investigation over any possible violations.
To detect, prevent or otherwise solve security, fraudulent or technical issues.
To protect the rights, properties, or security of us, our users, third parties, or the public (including exchanging information with other companies and organizations for the purpose of fraud prevention), as required or permitted by the laws. We will only disclose the information that we consider relevant to the investigation or inquiry, such as name, city, state, postal code, telephone number, email address, member account record, IP address, complaints for fraud, and etc.
4) Change of Ownership
If we are merged or acquired by other companies, we may share information with them according to our Privacy Policy. In this case, we will require the new entity to comply with this Privacy Policy when processing your information. If we intend to process your information for purposes not set forth by this Privacy Policy, you will be notified of the new use of your personal information in advance.
- How do we protect your information?
Your personal information will be accessible from our servers and will be processed on our servers, too. No matter where your personal information is stored, we are committed to protecting the privacy and integrity of your personal information. Your personal information will be controlled by our technology and organization and is subject to our policies and procedures (including this Privacy Policy).We will clearly and comprehensively introduce you the future use of this information when we collect information from you. You may provide us with all or part of the information we want to collect as you wish, and at the same time, you may tell us that which purposes you wish for certain information or which purposes you don’t wish for certain information, we will respect your wishes. Our company guarantees the security and quality of information provided to us by you via physical and electronic means.
Note: Some countries, regions or organizations may not have strict laws and regulations to protect your personal information. Notwithstanding, our company will still process your personal information in the manners described in this Privacy Policy in the said places.
- How long will we keep your information?
We will permanently save your personal information once you have successfully registered your Kameymall account. Also, we will delete your personal information in advance upon your request. However, we will retain the data as required by our legal obligations.
- How do you exercise your right regarding your information?
In general, we will ask for your permissions to use your personal information when collecting your personal information. Also, we may ask for your permissions before each use upon your request. You may also take the initiative to understand the use of your personal information through various channels such as newspapers and internet. You may contact us via phone or internet to jointly investigate the root cause thereof and take protective measures to ensure the security of your personal privacy if you discover any authorized use of your personal information.
At the same time, for your personal information held by us, you may access, modify or delete your data, or restrict or refuse us to process your data:
1) Access and corrections. You may log into your account to check, review and update most of your personal data. Please update your personal information immediately if your personal information is changed or inaccurate.
2) Query. Please contact us as permitted by the applicable national laws when you wish to check whether a charge is involved.
3) Limitations and objections. In certain circumstances, you may request us to stop processing any of your personal information held by us, other than our storage purposes. However, please be noted that we may not be able to provide you with all services and customer supports offered to members (offered in the case of obtaining this Privacy Policy Notice and membership contract authorization) if you ask us to stop processing some or all of your personal data, or if you cancel (if applicable) your agreement to our use or disclosure of your personal data for the purposes set out in this Privacy Policy. We may use such personal information again if we have legitimate reasons (for example, to maintain legal statements or to provide protections for others) under the data protection law.
After you voluntarily cancel your account, we will end your account and remove other people's access to your personal information as soon as possible based on your account activity and in accordance with applicable national laws and regulations.
- Dispute resolution/how to contact us
You may contact our office via any communication methods
Your right to file a complaint with the data protection supervisory agency is not affected.
- How will we inform you of the revision of policy?
We will post updated policies here and notify our users on the Kameymall website or mobile app for any significant changes to this Privacy Policy. Please check this page frequently for any updates of or changes to this Privacy Policy.
Instructions
By using the Kameymall website and mobile apps, you are accepting our rules and policies regarding your personal information, and you expressly consent to our collection, processing, use and storage of your personal information in accordance with this Privacy Policy.
You acknowledge that you have read and understood this Privacy Policy.
You will not be able to use the services if you do not agree with this Privacy Policy. You may withdraw your agreement to our use of your personal information in accordance with this Privacy Policy if you change your mind in the future..
三、How do we collect your personal information？
We will only get your personal information from feedback of our website.
Note: We will not ask for personal information to children or self-solicit individual without permission of guardian, or in the situation of without knowing this and without the presence.
四、How do we use your personal information？The personal information you provide to us will be used in the following purposes with your permission:
- To satisfy your request regarding to our service or website
- Keep in touch with you and allow you to participate in surveys and promotions
- For us or selected organizations of marketing purposes
- Data such as the number of customers for statistical analysis as anonymous
- To enhance our business relationship, if you are our cooperation partner or business partner
五、How do we protect your personal information？
When we collect information from you, we will introduce the future of using this information clearly and comprehensively. You can provide all or part of the information to us based on your personal preference. At the same time, you have the right to tell us which part of information can be used in which ways and which information cannot, we will respect your wishes. Our company guarantees you the security and quality of information data you provide to us with physical, electronic and other means.
Note 1: Some countries, regions or organizations may not publish strict laws and regulations to protect your information. Within these regions or organizations, our company will still deal with your information with the way described in accordance with the terms.
Note 2: Hope you can understand that in some cases, the law requires disclosure of information. Pursuant to subpoenas of judicial or other governments, warrants, or orders, it may be needed to disclose personal information.
六、How do you monitor the use of personal information？
In general, when we collect your personal information we will ask for permission of using your personal information. If you have requests, we can ask for permission each time before using it. You can know the usage of your information via newspaper, network or other ways by yourself. If you find out that your personal information has been used without your permission, you can contact us by phone or Internet. We will investigate the origin of the problem and take protective measures to ensure the safety of your personal privacy.
Visit ‘My Kameymall’ page, then you can check the relevant details of personal accounts.
Visit ‘My Kameymall’, click on the “Security”, then find the "modify password" button to modify.
If you need to retrieve the account password, you can submit the application for retrieving the password by yourself online:
1、on the user login page, click on "forgot password "
2、fill out the email address of registration, and submit the application.
3、after successfully submitted the application, your mailbox will receive a mail which theme is "Kameymall retrieve password mail".
Log into Kameymall and then click “Top Up Now” in the user center.
There are currently multiple payment methods available for top-up. Please see below for details.
Top up with PayPal and International Credit Cards
- PayPal top-up supports 4 kinds of International Credit Card (VISA, Master, American Express, and JCB Car) and some banks of nations
- Whatever currency or account you use, it will be converted into the US dollar when topping up via PayPal and normally transaction is done immediately
- We will adjust the exchange rate immediately based on the latest one published by the Bank of China
- Handling charge for PayPal is currently 2.9%+US$0.3
Paying with Alipay
- Alipay is a Chinese leading third-party online payment platform and a related company of Alibaba Group. Alipay is committed to providing "Simple, Safe, Fast" Chinese e-commerce online payment solutions.
- Alipay has now established a deeper strategic partnership with more than 160 Chinese domestic and foreign banks, as well as VISA, MasterCard, and other international organizations, as a most trusted partner in the field of electronic financial institutions.
3.No handling charges for Alipay, transaction maybe 1-60 minutes delayed to your Kameymall account.
Paying with WeChat
- WeChat payment, a mobile payment product, is launched by Tencent micro-channel mobile social network software and third-party payment platform Tenpay. The payment of WeChat and its security systems are supported by Tencent Tenpay. Tenpay is a third-party online payment platform with an internet payment license and a complete security system.
- You only need to bind your bank cards with WeChat. After authentication is completed, then enter the password on your mobile phone when you make a payment.
- WeChat payment supports debit cards and credit cards of the following banks: China Merchants Bank, China Construction Bank, China Everbright Bank, China Citic Bank, Agricultural Bank of China, China Guangfa Bank, Ping An Bank Co. Ltd, Industrial Bank Co., Ltd., China Minsheng Banking Co., Ltd. In addition, WeChat also supports credit cards of the following banks: Shenzhen Develop Bank Co., Ltd. and Bank of Ningbo.
- No handling charges for WeChat payment, transaction may be 1-60 minutes delayed to your Kameymall account.
Kindly Reminder:
1、Remittance Method: Wise can accept Wise-to-Wise and bank account-to-Wise remittances are both accepted. However, please note that accounts in certain currencies can only accept remittances from the bank account opened in the country where such currencies are issued. For example, a USD account can only accept remittances from a bank account opened in the United States.
2、Accepted Currencies: USD, GBP, EUR, CAD, AUD, NZD, SGD, TRY, PLN, HUF
3、Remittance Charge: In most cases, there is no handling fee for remittance, and the actual situation is subject to bank policy.
4、Remittance Arrival Time: Generally, remittance via Wise account to will arrive in real-time, but in some cases, it may take 1-2 working days; generally, remittance via a bank account will arrive within 1-5 working days, while remittance via other methods may require relevant information for confirmation.
5、Regardless of the currency in which you remit the money, Kameymall will upon receipt and verification of the money, convert it into RMB at the Kameymall website exchange rate and top-up offer at the time of receipt.
Overseas transfers enjoy 60% discount on top-up exchange difference：
The final amount of RMB in Kameymall account = the amount of your remittance * [market exchange rate - (market exchange rate -Kameymall platform exchange rate) *0.6]
If you have overseas credit or debit cards, please select the following methods to top up.
- Log in to your account, go to "My Kameymall" and click "Top Up Now".
- Enter the top-up amount and click"Top Up Now".
- Select one of the available top-up methods(for international cresdit cards).
Select the available top-up methods(for international cresdit cards).
Alipay is a Chinese leading third-party online payment platform and a related company of Alibaba Group. Alipay is committed to provide "Simple, Safe, Fast" as the Chinese e-commerce online payment solutions.
Alipay has now established a deeper strategic partnership with more than 160 Chinese domestic and foreign banks, as well as VISA, MasterCard and other international organizations, as a most trusted partner in the field of electronic financial institutions. Paying with Alipay is normally showed in your Kameymall account immediately.
- Log in to your Kameymall account, click “Me”---“Top up”, select “Alipay”, enter the amount you want to top up, click “Pay now”
- The system will redirect you to the Alipay page automatically, please use the "Scan" function of the Alipay App. Scan the QR code on the page, and enter your payment password to complete the payment
WeChat payment, a mobile payment product, is launched by Tencent micro-channel mobile social network software and third-party payment platform Tenpay. The payment of WeChat and its security systems are supported by Tencent Tenpay. Tenpay is a third-party online payment platform with internet payment license and completed security system.
All you need to do is to bind your bank cards with WeChat. After identity authentication, enter the password on your mobile phones when you need to pay.
WeChat payment supports debit cards and credit cards of the following banks: China Merchants Bank, China Construction Bank, China Everbright Bank, China Citic Bank, Agricultural Bank of China, China Guangfa Bank, Ping An Bank Co. Ltd, Industrial Bank Co., Ltd., China Minsheng Banking Co., Ltd. In addition, WeChat also supports credit cards of the following banks: Shenzhen Develop Bank Co., Ltd. and Bank of Ningbo.
- Login to your Kameymall account, click "My Kameymall"-''Top Up Now", select "WeChat", enter the amount that you want to top up to your Kameymall account, then click "pay now".
- The system will automatically jump to the WeChat payment page, please use the "Scan" function of WeChat app on your mobile, scan the QR code of the page and enter the payment password on your mobile.
- When successfully paid click "My Account" to check the available balance, or select “My Account History" to check the transactions; it will be 1-60 minutes delayed to transfer in your Kameymall account.
Q: When will it appear in my Kameymall account after topping up?
A: If you select PayPal payment, most of the time it will show in your account immediately (except e-check and risk of freezing of PayPal, the final actual processing time shall prevail).
Q: What is the handling charge of top up?
A: PayPal top up: exchange standard is related to exchange rate, handling charge is about 2.9%+US$ 0.3 per transaction
Handling charge for Credit card is about 1%
Handling charge for Overseas Credit card is about 2.9%+2RMB
Q: What if I successfully paid by using PayPal but money is still not shown in my Kameymall account?
A: Please login to your Kameymall account and send an email to service mailbox agent@kameymall.com, provide your method of payment, transaction date of payment, the amount of payment or order number and registered member name of Kameymall to Kameymall customer service team. Within 2 working days after receiving your information and verified by our accountant, the money will be added to your Kameymall account manually.
No, you can use UnionPay card to make a payment directly.
Paypal top-up frozen
- If you top up Kameymall account with PayPal e-check, the amount of top-up will be frozen by PayPal. It usually takes 4 to 7 business days for PayPal to verify the transaction.
- If you top up Kameymall account with other methods of Paypal and the amount of top-up is frozen by PayPal, It usually takes 24 to 72 hours for PayPal to verify the transaction.
- You can contact the bank or PayPal for verification, or you can contact online customer service for help.
1) Actual payment amount of each order is calculated as follows (excluding payment through WeChat Pay or Alipay):
Product or parcel amount payable = Actual payment amount – service charge
Product or parcel amount payable = Actual payment amount – (actual payment amount x 2.9% + USD 0.3)
Actual payment amount = (Product or parcel amount payable + USD 0.3)/(1 – 0.029)
Example:
A user purchases a product that costs CNY 500. The USD-CNY exchange rate is 1: 6.5705.
Product or parcel amount payable = USD 76.10 (500/6.5705)
Actual payment amount = (76.10 + 0.3)/(1 – 0.029) = USD 78.68
2) The actual total for each transaction will be calculated using the following method (Stripe):
Actual Total – Service Fee = Product Total / Parcel Total
Actual Total – (Actual Total*4.32% + US$0.22) = Product Total / Parcel Total
Actual Total = (Product Total / Parcel Total + US$0.22) / (1-0.0432）
Example:
If you want to buy a CN￥500 product and the real-time exchange rate is 1:6.5705.
Product Total / Parcel Total = CN￥500 = 500 / 6.5705= US$76.10
Actual Total = (76.10+0.22) / (1-0.0432) = US$79.77
Updated on 07/21/2021
When an order is paid using a special payment method (PayPal, credit cards, etc.), the order will go through a verification period before being processed.
If your order status is updated to “Verifying” but the status is not changed 24 hours later, it means that we might need additional information from you. Please pay attention to your email or inbox message and provide the corresponding documents. If you do not reply to us within 72 hours, your order might be canceled and your money will be refunded to your original payment method.
If you do not receive any email or inbox message within 24 hours after your order status is updated to “Verifying”, please contact us.
When you are paying for more than one orders in a single transaction, your transaction will be canceled and refunded if you cancel any of the orders in the transaction during the verification period (PayPal E-Check verification included). Also, you will have to make another payment for the orders that are not canceled.
If you want to withdraw money from Kameymall account balance to your top up account, you can apply via “My Kameymall”-”Account Balance”-”Withdraw”. We will process your application within 2-3 working days, after which the withdrawal amount will be returned to your original top up account (bank account or third-party payment account). During the processing period, the money you apply for withdrawal will be frozen in order to ensure the actual withdrawal amount meets your original application.
Why is my Kameymall account locked?
If your Kameymall account is locked, there are two common reasons:
- You have a transaction that is currently being verified and we are waiting for you to submit the required documents. We will unlock your Kameymall account after the verification is completed.
- You opened a dispute or declined a payment recently when using your PayPal or your credit card. Our system will lock your Kameymall account automatically when you decline a payment. We will unlock your Kameymall account after the dispute is settled or after the declined payment goes through.
What will happen if your Kameymall account is locked?
If your Kameymall account is locked, all the account-related requests will be suspended, including :
- Order purchase.
- Parcel shipping.
- Refund requests.
For that reason, if you are not satisfied with your parcel, order, transaction, or our services, please contact our customer service team for further assistance. We will respond to your enquiry within 24 hours and we will solve the problem for you.
However, if you decide to open a dispute or decline a payment through your payment method (like PayPal or credit cards), your balance will be frozen during the investigation and your Kameymall account will be locked. When that happens, your order purchase, parcel shipping, or refund requests will be suspended. If you want to unlock your account, please contact us and make sure that the declined payment will go through.
- Choose Currency: Users need to choose a default currency when they open the
app for the first time.
- Change Currency: After login, users can change the currency via “User Center -”Settings”.
- Available Currency: CNY and USD only at the current stage.
- Pages Involved: Home Page, Discovery, Cart (CNY price will be attached), Search Results, Product Details (CNY price will be attached), Order Confirmation (CNY price will be attached), Order Management (subject to the currency the user choose at placing the order), Parcel Submission (CNY price will be attached), Coupons, Favorite, Checkout, etc.
Note:
- Information of Parcel Forward, eMall, and balance will be shown in CNY.
- All currency conversion is based on the CNY price. Due to rounding, it may happen that the price does not meet the original CNY amount when it is converted back to CNY from other currencies.
- Paypal is not available for orders shipped to China.
- When users use currencies other than CNY, they can only pay with balance, Paypal, or MasterCard; Wechat and Alipay will not be available.
What do I do if the system shows payment error after I paid?
If you have paid successfully but Kameymall shows payment failure, you can contact our online customer service and provide the relevant transaction details. We will verify it for you.
Common reasons of payment failure
- If you have entered the wrong information when paying, then payment may be declined.
- If payment is declined due to the browser issue, please clear the Cookies and retry. If it is still not working, please use other browser.
How to pay by international credit card?
You can pay with international credit card via PayPal.
The services we provide to you, due to the exchange rate fluctuations, cross-border bank transaction fees and other factors, will be charged of a certain percentage handling fees of cross-border transactions.
Yes, for your conveniences, we have provided you several secured and convenient payment methods to deposit money to your Kameymall account.
Whatever currency you use, you can use PayPal, credit card and other methods to pay for it directly.
WHO ARE WE?
TopBuyGo is a China-based cross-border shopping platform serving global users. We specialize in sourcing high-quality products from China and offer end-to-end services including purchasing, warehousing, quality inspection, and international shipping. No matter where you are, TopBuyGo helps you shop Chinese goods easily, safely, and reliably.