Currently, kameymall provides a 90-day free storage period for all purchased and transshipped goods that are normally put into storage. In addition, starting from the order status of "Into Warehouse", the total storage time of the goods in the warehouse shall not exceed 180 days. After more than 180 days, if the package waybill has not been submitted or no feedback has been provided, kameymall will destroy the goods as overdue goods.

If your goods are stored in kameymall for more than the 90-day free storage period, you can pay the storage fee when you pick up the package waybill.

【Storage fee】

If you submit a package when the product has exceeded the 90-day free storage period but has not entered the destruction stage (that is, 90 days ≤ the actual storage time of the product < 180 days), the system will submit the package at the standard of "0.1 yuan/DI/day" Storage fees are charged. Calculated starting from the order status "Inventory". The system automatically calculates and charges your product storage fees when you submit your package. To prevent your goods from exceeding the free storage period, it is recommended that you submit a parcel waybill within the 90-day free storage period.

For example: If you have 2 DI products in total and you pick up the package after 100 days of storage in the warehouse, you will be charged a storage fee (100-90)*0.1*2=2 yuan

[Extended storage period] (10 yuan/month, you can purchase up to 6 months of extension at a time, and you can purchase it multiple times)

Service description: One purchase extends the storage period by 1 month (i.e. 30 days), calculated based on the expiration time of the product; that is, the number of months for extending the storage period by purchasing is t, then the storage period of the product will be extended by t*30 on the basis of the original 180 days. sky. The processing is completed within 24 hours, and the processing results are displayed directly on the original order.

Usage scenario: If your goods are already in storage and are close to the 180-day storage period, but you want to wait for other goods to arrive at the warehouse before submitting the package for delivery together, you can choose to purchase the extended storage period service to avoid the goods being stored for more than 180 days. destroy.

[How long can products be stored in kameymall warehouse]

1. The normal storage period of parcels for purchasing and transshipment is 180 days (about 6 months), and the free storage period of the warehouse is 90 days. Products exceeding the free storage period will be charged a storage and storage fee of 0.1 yuan/DI/day. From the order status "Into the warehouse" starts to count. If it exceeds 150 days, an email will be sent to remind the user to submit the parcel waybill. If the parcel waybill is not submitted or no feedback is provided after 180 days, the product will be deemed to have been abandoned. We will uniformly handle expired products ( After the expiration date, the ownership of the goods belongs to the kameymall platform)
2. The period for abnormal packages (i.e., the case where the package is signed for first but the order is not submitted or the logistics information is not completed) is 60 days, starting from the time when the abnormal package is signed for by the warehouse. Since such packages cannot match the relevant orders and users, it cannot be made. As a reminder, for expired products, kameymall will treat you as giving up custody and tacitly agree that the ownership of the product belongs to the kameymall platform.

【Related rules】

1. During the storage period, kameymall is responsible for the storage of the goods and assumes corresponding responsibilities, but the shelf life of the goods is not within the scope of storage (for example: the shelf life of perishable items is only 1 month).
2. No prompts or notifications will be given for overdue products.

In order to avoid overdue processing of goods, please submit the parcel waybill in time within the storage validity period. Thank you for your cooperation and understanding!

Friendly Reminder:  

1. This service fee does not include the cost of parcel packing and handling.  
2. Once this service is applied for, the service fee will not be refunded.  
3. After submitting this service, returns or refunds cannot be requested.  
4. By choosing to confirm and submit, you acknowledge and agree to these terms by default.  
5. The final interpretation right belongs to the kameymall platform.

1、What is Detailed Photo?

Detailed photo is a value-added benefit specifically made for users who require personalized and precise photos.

Service Fee: CN ￥2.00/pcs

2、How are photos ordered from detailed photo service different from the standard photos?

The quality inspection process usually provides 8 standard photos of different angles of the product (front, back, and side/logo).

However, detailed photo provides specific high-definition photos that suit the customer’s special needs. Users can decide the angle and let our photographer include certain parts as well as size details of the product in the photos.

3、Is there anything I should keep in mind before purchasing a detailed photo?

1) Make sure you clearly describe the requirements for photo taking（Item stored in warehouse purchase of Detailed Photo, Be sure to specify item no.）.

2) Confirm whether the requirements you submitted match the photo quantity you order.

4、Comparison of Standard Photos and Detailed Photos

Friendly Reminder:  

1.This service fee does not include the cost of parcel packing and handling. 

2.Once this service is applied for, the service fee will not be refunded.  

3.After submitting this service, returns or refunds cannot be requested.  

4.By choosing to confirm and submit, you acknowledge and agree to these terms by default.  

5.The final interpretation right belongs to the kameymall platform.

At present, KameyMall provides a 90-day free storage period for all Shopping agents and Parcel Forwarding of normal warehousing commodities. The free storage period of items is 90 days. The storage period of normal warehousing commodities is 180 days (about 6 months), calculated from the order status of "stock in". If you still have not submitted a parcel delivery order or offered no feedback after 180 days, the items will be automatically deemed abandoned and processed as overdue.

If your goods are stored in KameyMall for more than 90 days of the free storage period, you can pay the storage fee when submitting the parcel delivery order.

Storage Fee：

If you submit the parcel delivery order when the goods exceed the 90-day free storage period, but have not entered the destruction stage (that is, 90 days≤the actual storage time of the goods<180 days), the system will charge you a storage fee of CN￥0.1 per DI per day when submitting the parcel delivery order.

e.g. If you have 2 DI goods in total, you will be charged the storage fee if you submit the parcel delivery order after 100 days of storage in the warehouse. The storage fee will be charged (100-90) *0.1*2= CN￥2

Storage Period Extension

(CN￥10 per month； the storage period can be extended for up to 6 months at a time, and the service can be purchased multiple times)

If your order has been stored in our warehouse for nearly 180 days, but you want to wait for other goods to arrive in the warehouse before submitting the parcel delivery order, you can purchase the [Storage Period Extension] service to prevent the goods from being destroyed due to the storage period exceeding 180 days.

Assuming that the actual storage time of the goods in the warehouse is n (0＜n≤180) days and the number of months you purchase the extended storage period is t (t≤6), the total storage time of the goods in the warehouse will be extended from the original 180 days by t *30 days.

e.g. If you have 1 DI good in total and purchase a 2-month extended storage period service when it is stored in the warehouse for 120 days (60-day overdue countdown), the total storage time of the goods in the warehouse will be extended by 2*30=60 days (become a 120-day overdue countdown).

How long can the goods be stored in the KameyMall warehouse?

1. The storage period of orders is 180 days (about 6 months), calculated from the order status of "stored in warehouse". The free storage period of items is 90 days. After the free storage period ends, KameyMall will charge you a storage fee of CN￥0.1 per DI per day. If you have not submitted a parcel delivery order after 150 days, we will send you a reminder. If you still have not submitted a parcel delivery order or offered no feedback after 180 days, the items will be automatically deemed abandoned and processed as overdue (in this case, KameyMall will have ownership of it).

1. The storage period of unusual parcels (i.e. the parcel is signed in first but the order has not been submitted or the logistics information has not been filled in) is 60 days, calculated from the time when such parcels are signed in by the warehouse staff. Because we cannot match the relevant orders with users for this kind of parcel, we will be unable to send a reminder to you. For overdue items, they will be deemed abandoned and KameyMall will have ownership of them by default。

Detailed Rules:

1. Within the storage period, KameyMall shall be responsible for the storage of the items and bear corresponding responsibilities excluding the shelf life of the items （e.g. the shelf life of perishable items is only one month).
2. There will be no further reminders and notifications for overdue items.

In order for your items not to be processed as overdue, please submit the parcel delivery order within the storage period. Thank you for your cooperation and understanding!

Friendly Reminder:  

1.This service fee does not include the cost of parcel packing and handling. 

2.Once this service is applied for, the service fee will not be refunded.  

3.After submitting this service, returns or refunds cannot be requested.  

4.By choosing to confirm and submit, you acknowledge and agree to these terms by default.  

5.The final interpretation right belongs to the kameymall platform.

【Return/Exchange Guarantee】

5-Day Return/Exchange Guarantee is a special after-sales service (including the service itself and the tech support) offered to customers by sellers on third-party platforms. Within 5 days after the product is signed (i.e. within 5 days after the product is stocked in the warehouse), the buyer can return/exchange the purchased product based on this rule and associated rules released by third-party platforms.

【Return/Exchange Service Fee】

Within 5 days (starts at the next hour after the status changes to “Stocked in”, 5 days =120 hours) after the order status is changed to “Stocked in”, you can request return/exchange service on your page. The request might not be accepted after the time expires.

Fees：

All users are exempt from the Service Fee for the first return /exchange operation in each calendar month. additional applications will be charged as follows:

Unconditional return = Shipping cost to the seller + shipping cost from the seller + 5 RMB (Service Fee)

Unconditional exchange = Shipping cost to the seller + shipping cost of 2 trips from the seller + 5 RMB (Service Fee)

Note: Even if the seller offers free shipping at purchase, you will need to pay back the shipping fee of the first dispatch when you apply for a return/exchange.

For detailed rules, please refer to:

https://www.kameymall.com/helpcenter/faq/141-145/415.html

FAQ:

1.What to do when there is an after-sales problem with an order that is ineligible for the “return/exchange guarantee”?

When there is a quality issue with the product, KameyMall will verify with the seller based on the actual situation. We will figure out the final solution and notify the user. If the product has no quality issue, the return/exchange service will be unavailable based on the rules of the third-party platform. KameyMall will try to communicate with the seller and protect the user’s rights.

2.Who will be responsible for the shipping fee when using the “return/exchange guarantee”?

The product must be new and meet the resell requirement before requesting the return/exchange service. If the product has no quality issue, the user will be responsible for the shipping fees. If there is a quality issue with the problem, the seller will be responsible for the shipping fees after the user submits the request.

3.Will there be any charges if I request the return service when the order status is “not shipped”?

Don’t worry, in this case, there will be no charge. You will only be charged when the return/exchange request meets the three conditions: First, the product has no quality issues. Second, the product is already stocked in the warehouse. Third, you have used up the free returns/exchanges allowed for this month. So, when a product is not shipped yet, we will not charge you any fee.

4.How does the system calculate the remaining free returns/exchanges?

The shopping agent will process your request after receiving your return/exchange request. When the order status shows “Return”, the system will deduct the times from your remaining free returns/exchanges. If you submit return requests for multiple orders at the same time, the remaining free services might not be updated on time due to the delay of the interface and the final result is subject to KameyMall’s record and billing.

5.If the seller offers free shipping and shipping insurance, do I still need to pay for the shipping (the seller shipped the product to you when you purchased the product) when returning a product?

For the shipping insurance, the compensation from the insurance company is determined by the rate of product return and our sourcing account has a high rate of product return. The insurance company may decline the claim so the shipping insurance may not work. Also, for products with free shipping, the seller paid for the shipping when shipping the product to the warehouse, and you will have to pay the seller back if you request the return/exchange service. For that reason, you will pay for the two-way shipping fees when you request the return/exchange service.

Friendly Reminder:  

1.This service fee does not include the cost of parcel packing and handling. 

2.Once this service is applied for, the service fee will not be refunded.  

3.After submitting this service, returns or refunds cannot be requested.  

4.By choosing to confirm and submit, you acknowledge and agree to these terms by default.  

5.The final interpretation right belongs to the kameymall platform.

【Speedy Response】

Introduction

Priority service is provided by a dedicated team. If you want to purchase a product with a limited-time offer.

Service Fee: CN￥3 / DO

【How to purchase】

Select the "Speedy Response" service item when submitting a shopping order

【Service Time】

Orders paid between 09:00-18:00 (BT) will be processed in 2 hour.

Orders paid between 18:00-09:00 (BT) will be processed before 11:00 the next day.

>Speedy response is for the purchase step only and the response time of other steps will remain the same. The service is provided by a dedicated team.

> Orders placed on third-party platforms follow a specific procedure. If the order status is changed to "Processing" within 1 hour, it means we have already accepted your order.

【Notice】

> Within 1 hour, the agent sets the information to be confirmed, sets the supplementary payment information, or has ordered (after paying the order, fill the platform transaction number into the system), which is regarded as a "completed response".

> If the response is delayed due to special circumstances like a large order or a delayed payment, we will refund the service fee to your KameyMall account after the order is placed.

> If the response is not successful for any reason, the "Speedy Response" service fee and commodity amount will be returned to the KameyMall account balance.

Friendly Reminder:  

1.This service fee does not include the cost of parcel packing and handling. 

2.Once this service is applied for, the service fee will not be refunded.  

3.After submitting this service, returns or refunds cannot be requested.  

4.By choosing to confirm and submit, you acknowledge and agree to these terms by default.  

5.The final interpretation right belongs to the kameymall platform.

【Priority Stock-in】

"Priority Stock-in" You can purchase this service when placing an order or before your products arrive at our warehouse. In this case, designated staff will prioritize storing your products in the warehouse.

Friendly Reminder:  

1.This service fee does not include the cost of parcel packing and handling. 

2.Once this service is applied for, the service fee will not be refunded.  

3.After submitting this service, returns or refunds cannot be requested.  

4.By choosing to confirm and submit, you acknowledge and agree to these terms by default.  

5.The final interpretation right belongs to the kameymall platform.