Warm Reminder:

Dear Customer, Before considering the purchase of our insurance services, we kindly ask you to read our compensation standards carefully first. Please note that not all shipping routes are covered by our compensation services. To protect your rights and interests, please review the relevant terms and conditions carefully before making a purchase decision. This will help you fully understand the content of the service you choose and select an insurance service that meets your needs and can provide a compensation range.

There are 3 abnormal statuses to parcels during international transportation: Parcel Delay, Parcel Loss, and Parcel Damage.

For parcel delays, the mainstream couriers have not released corresponding compensation standards, i.e., there is no compensation for parcel delays.

For parcel loss/damage, we’ll compensate per the compensation standards of each line, and you can request after-sales or contact online customer service for compensation.

Compensation timeliness measurement standard: Starts from the parcel is sent from the warehouse;

Activity time: September 1, 2023,

Compensation method: The user can contact customer service, and then customer service will refund the compensation amount to the user's account after verification.

About Kameymall Insurance

Compensation: Contact customer service first, then we’ll directly credit the compensation to your account.

1. Brief Intro

Provided by Kameymall, Kamemall Insurance is a kind of paid value-added service for parcel shipment, which will be upgraded in September 2023.

   2.Premium & Insured Value

1）You need to enter the insured value of the product in your parcel when purchasing Parcel Safety Protector;

2）the premium for Parcel Safety Protector is 3% of the insured value (i.e. if you purchase Parcel Safety Protector with the insured value of your products as RMB 200, the premium will be: 200 * 3% = RMB 6, which is less than RMB 20, so the final premium will be RMB 20). If you purchase more than 1 insurance, you should enter the insured values separately, and the premiums and compensation shall be both calculated separately；

3）The minimum insured value is RMB 1, and the maximum insured value for a single product is RMB 4500;

4）The insured value is an important reference basis for compensation. Please enter such value according to the actual value of your products. If the proof of value provided by you is inconsistent with the insured value, compensation will be offered based on the ratio of the insured value and the actual loss, with the maximum not exceeding the insured value.

How to purchase Kameymall Insurance

1.Submit parcel in My Warehouse > Choose logistics line > Choose Kameymall Insurance for the parcel.

2.After purchasing the insurance, you can check the details via My Parcel > Parcel Details.

Product Categories Ineligible for Insurance

1.Goods that infringe intellectual property rights;

2.Documents and certificates;

3.Tickets and tourism services;

4.Negotiable securities, jewelry, jade, artwork, gold jewelry and other valuables;

5.Virtual goods, digital goods, and other non-physical goods;

6.Tobacco and tobacco products (including cigarettes, e-cigarettes, etc.);

7.Blood products, vaccines, medicines (other than health products) and other controlled substances;

8.Timber, rubber, bulk chemical goods, plants, animals, refrigerated food, fresh goods;

9.Major mechanical equipment, automobiles, motorcycles, ships, aircraft, yachts, wind power generation related equipment and blades;

10.Solar modules, semiconductors, silicon wafers (monocrystalline silicon, polysilicon, etc.);

11.Medical equipment, precision equipment with anti-shock and anti-tilt requirements (such as semiconductor, photovoltaic production equipment, etc.);

12.All kinds of corrosive substances (hydrochloric acid, sulfuric acid, nitric acid, sodium hydroxide, products containing simple batteries, etc.);

13.All kinds of inflammable, explosives, and dangerous goods;

14.All kinds of radioactive substances and their synthetic articles and containers;

15.Other hazardous goods, dangerous goods, prohibited goods, or restricted goods as defined by the International Air Cargo Association, the International Civil Aviation Organization, and other relevant government departments or organizations.

16.Select products with simple packaging (please be cautious as simple packaging does not guarantee the goods will not be crushed or damaged).

Cancellation of Insurance

If you cancel the parcel shipment before the parcel has been sent out, all insurances you’ve purchased (including Parcel Value Preserver and Parcel Safety Protector) will be canceled and corresponding premiums will be refunded; the insurance will take effect immediately once the parcel has been sent out, and the insurances included in Kameymall Care Plus cannot be canceled separately. Please think carefully before purchasing (no premium refund for parcels returned within mainland China and from overseas).

Period of Insurance

The insurance shall come into effect from the time the parcel is shipped out of the warehouse until it is delivered to the destination specified in this insurance policy. Within this period, the insurance liability shall terminate upon the receipt of the parcel by the recipient or its agent. The maximum insurance period shall not exceed 180 calendar days.

Compensation Standard & Policy

Note: The compensation amount does not include handling fees. Attachment: (Standards for applying for value protection and compensation for various routes)

Ref: Compensation Policies of Logistics Lines on Parcel Value Preserver

Compensation

When you claim compensation,Kameymall will assign an exclusive customer service staff to assist you in this regard. You will need to provide the following materials:

Time Limit: Compensation claim should be submitted within 30 days from the date of issuance specified in the proof of loss provided by the shipping carrier. Kameymall has the right to refuse to accept the claim beyond the time limit.

Materials needed to claim compensation for Parcel Value Preserver.

1) PIN of the parcel;

2) Screenshot of the actual transaction, which proves the ownership and value of the products;

3) Proof of Loss provided by the shipping carrier;

4) Other certificates accepted by Kameymall.

Materials needed to claim compensation for Parcel Safety Protector

1) PIN of the parcel;

2) Proof of value: proof of transaction (e.g. invoice, receipt, screenshot of transaction, etc.), which proves the ownership and value of the products;

3) List of damaged products (see Annex II: the name, model, quantity, unit price, extent of damage, amount, etc. of the damaged products);

4) Photos of the accident scene and damaged products;

5) An inspection report of the insured goods (with the seal from the inspection agency), and the manufacturer's inspection report must be provided when electronics and 3C products are damaged;

6）A complete unboxing video (of an intact package that has not been opened).

7) Other certificates accepted by kameymall.

How to claim compensation

When you claim compensation, just go to My Parcel > Apply for After-Sales > Select Abnormal Parcel, fill in the type of compensation and provide relevant materials. Our specialist will contact you to give feedback and take care of your claim later.

Disclaimer

Kameymall will provide no compensation for Parcel Value Preserver if any of the following occurs:

1.Force Majeure: including but not limited to direct or indirect loss or damage caused by war, natural disasters (including earthquakes, cyclone, storm, flood, etc.), nuclear radiation, nuclear explosions, nuclear pollution, and other radioactive pollution;

  1）Affected by logistics due to war, political unrest, and other reasons, as well as national policies.

  2）Affected by logistics due to natural disasters.

  3）Affected by logistics due to nuclear radiation, nuclear explosions, nuclear contamination, and other radioactive pollution.

2.Users fail to provide the relevant proof required for compensation;

3.The parcel associated with the declared PIN is damaged rather than lost, or some of the products in the parcel are lost or damaged. This insurance only applies to the loss of the entire parcel;

4.The products to be delivered include those ineligible for insurance or violating the provisions of prohibition or restriction of shipping, which are confiscated by the competent authorities or handled in accordance with relevant laws and regulations;

5.Parcel is damaged/lost due to the responsibility, intentional act, or negligence of the recipient, or due to the products themselves;Packages lost or damaged due to the recipient's reasons, as well as packages returned to the logistics company's overseas warehouse or destroyed by the logistics company due to the recipient's failure to sign for them in a timely manner, are not within the scope of compensation for loss or damage.

6.Time to claim compensation exceeds the time limit, and the parcel has been received normally during the period;

7.International parcels are seized, confiscated, or destroyed in accordance with the domestic laws of the country of destination;

8.Products related to non-insurable categories.

9.Items that violate prohibitions or restrictions on delivery.

10.Parcel damage or loss due to customer's responsibility, intentional actions, or the product's own reasons.

11.The parcel is stolen or disappears for unknown reasons after delivery;

12.Other circumstances not subject to compensation liability;

13.Due to issues such as the parcel being seized by customs and other authorities for involving intellectual property rights, and other situations that do not fall under the liability for compensation;

14.For cases that exceed the compensation application deadline (not inquiring or requesting compensation within 7 days after the package is signed for or within 45 days after sending), or where the package is normally signed for during the compensation application period;

15.Once this insurance service is purchased, these terms and conditions become an effective agreement. In case of any conflict, this agreement shall take precedence.

16.If there are any issues such as the product being sent incorrectly, please provide a complete unboxing video (of an intact package that has not been opened). After our verification, we will resend the incorrect item.

17.Kameymall reserves the right to the final interpretation of Kameymall Care Plus.

Warm Reminder:

Dear Customer, Before considering the purchase of our insurance services, we kindly ask you to read our compensation standards carefully first. Please note that not all shipping routes are covered by our compensation services. To protect your rights and interests, please review the relevant terms and conditions carefully before making a purchase decision. This will help you fully understand the content of the service you choose and select an insurance service that meets your needs and can provide a compensation range.

1. Name and Definition

   1)Damage Insurance:A protective service provided for the situation where parcels are damaged during transportation. It covers the loss caused by the total or partial damage of parcels during transit; "fragile items" must purchase the reinforcement service recommended by the platform to be eligible for compensation; (simple packaging is not covered by compensation).（Goods Insurance Purchased: 3% premium, with a minimum of 20 CNY, and a maximum cap of 500 CNY.）

   2)Loss Insurance: A protective service provided for the situation where parcels are lost during transportation. Parcel loss (determined as lost with proof issued by the logistics provider).

   3)Delay Insurance: Delay compensation is a paid value-added service provided by Kameymall for users in the parcel delivery service. It is a protective service provided for the situation where parcels encounter delays during transportation. After users select the delay compensation service, the platform will compensate for losses caused by parcels not being delivered within a limited time after the goods are dispatched (after the goods are shipped from the warehouse) according to the corresponding rules.（Goods Insurance Purchased: 3% premium, with a minimum of 20 CNY, and a maximum cap of 500 CNY.）（Goods Insurance Purchased: 2% premium, with a minimum of 20 CNY, and a maximum cap of 500 CNY.）

Click to View《Kameymall Compensation Policy》

2. Insurance Value Description

   For example:

1）The premium for the Parcel Safety Protector is 3% of the insurance value (i.e., if you purchase the Parcel Safety Protector with an insurance value of RMB 200, the premium will be: 200 * 3% = RMB 6, but if it is less than RMB 20, the final premium will be RMB 20). If you purchase more than one insurance, you should enter the insurance value separately for each, and the premiums and compensations will be calculated separately;

2）If you purchase delay insurance and the insured value of the goods is RMB 200, the protection fee to be paid is 200 * 2% = 4 yuan, which is less than 20 yuan, then the value treasure protection fee to be paid will be RMB 20. If you purchase multiple protections, the insured amounts for different protections need to be filled in separately and independently, the protection fees are calculated separately and independently, and the claims are also processed separately and independently. 

Note: Delay, loss, and damage of parcels can be purchased simultaneously, but the processing results cannot be applied simultaneously.

3. Claim Entry

   When you apply for compensation, just go to My Parcels > Apply for After-Sales > Select the abnormal package, fill in the compensation type, and provide relevant materials. Our customer service will contact you to give you feedback and follow up on your claim.

4. Compensation Method:

Users contact customer service, and after the customer service verifies the situation, the compensation amount will be directly refunded to the user's wallet or account.

5. Uninsurable Product Category Description

   1) Products that infringe on intellectual property rights;

   2) Documents, certificate-type products;

   3) Ticket products, tourism service products;

   4) Securities, jewelry, jade, artworks, gold accessories, and other valuable items;

   5) Virtual goods, digital goods, and other non-physical goods;

   6) Tobacco, tobacco products (including cigarettes, e-cigarette products, etc.);

   7) Blood products, vaccines, medicines (excluding health care products), and other controlled items;

   8) Wood, rubber, bulk chemical goods, plants, animals, refrigerated food, fresh food products;

   9) Major mechanical equipment, cars, motorcycles, ships, aircraft, yachts, wind power-related equipment, and blades;

   10) Solar panels, semiconductors, silicon wafers (monocrystalline silicon, polycrystalline silicon, etc.);

   11) Medical equipment, precision equipment with anti-shock and anti-tilt requirements (such as semiconductor, photovoltaic production equipment, etc.);

   12) Various perishable items (hydrochloric acid, sulfuric acid, nitric acid, sodium hydroxide, pure battery products, etc.);

   13) Various flammable and explosive dangerous goods;

   14) Various radioactive elements and their synthetic products and containers;

   15) Other harmful goods, dangerous goods, prohibited goods, or restricted goods as stipulated by the International Air Transport Association, the International Civil Aviation Organization, and other relevant government departments or organizations.

   16) Products with simple packaging (please note that simple packaging cannot guarantee that the goods will not be squeezed or damaged during transportation).

6. Insurance Period

If you cancel the parcel delivery before the package is shipped from the warehouse, all purchased protection services (damage, loss, delay) will be canceled together, and the fees will be refunded. Once the package is shipped, the protection takes effect immediately. In other cases, the purchased insurance cannot be canceled individually, so please make your purchase carefully. (For domestic returns, the insurance fee is not refunded; for international returns, the insurance fee is not refunded.)

     7.Insurance Period

Damage Insurance, Loss Insurance Claim Period: The claim must be filed within 30 days from the date indicated on the loss certificate issued by the logistics carrier. Kameymall has the right to refuse to accept any reports filed beyond this period.

Delay Insurance The insurance takes effect from the establishment of the insured goods transaction and remains in force until the goods reach the destination stated in this insurance service policy. The insurance liability is terminated once the goods are signed for by the recipient or their agent.

Compensation Claim Deadline: An application for compensation must be made within 60 days after the shipment of the package; claims will not be accepted after 60 days.

      8.Disclaimer

Kameymall will provide no compensation for Parcel Value Preserver if any of the following occurs:

1）Force Majeure: including but not limited to direct or indirect loss or damage caused by war, natural disasters (including earthquakes, cyclone, storm, flood, etc.), nuclear radiation, nuclear explosions, nuclear pollution, and other radioactive pollution;

  （1）Affected by logistics due to war, political unrest, and other reasons, as well as national policies.

  （2）Affected by logistics due to natural disasters.

  （3）Affected by logistics due to nuclear radiation, nuclear explosions, nuclear contamination, and other radioactive pollution.

2）Users fail to provide the relevant proof required for compensation;

3）The parcel associated with the declared PIN is damaged rather than lost, or some of the products in the parcel are lost or damaged. This insurance only applies to the loss of the entire parcel;

4）The products to be delivered include those ineligible for insurance or violating the provisions of prohibition or restriction of shipping, which are confiscated by the competent authorities or handled in accordance with relevant laws and regulations;

5）Parcel is damaged/lost due to the responsibility, intentional act, or negligence of the recipient, or due to the products themselves;Packages lost or damaged due to the recipient's reasons, as well as packages returned to the logistics company's overseas warehouse or destroyed by the logistics company due to the recipient's failure to sign for them in a timely manner, are not within the scope of compensation for loss or damage.

6）Time to claim compensation exceeds the time limit, and the parcel has been received normally during the period;

7）International parcels are seized, confiscated, or destroyed in accordance with the domestic laws of the country of destination;

8）Products related to non-insurable categories.

9）Items that violate prohibitions or restrictions on delivery.

10）Parcel damage or loss due to customer's responsibility, intentional actions, or the product's own reasons.

11）The parcel is stolen or disappears for unknown reasons after delivery;

12）Other circumstances not subject to compensation liability;

13）Due to issues such as the parcel being seized by customs and other authorities for involving intellectual property rights, and other situations that do not fall under the liability for compensation;

14）For cases that exceed the compensation application deadline (not inquiring or requesting compensation within 7 days after the package is signed for or within 45 days after sending), or where the package is normally signed for during the compensation application period;

15）Once this insurance service is purchased, these terms and conditions become an effective agreement. In case of any conflict, this agreement shall take precedence.

16）If there are any issues such as the product being sent incorrectly, please provide a complete unboxing video (of an intact package that has not been opened). After our verification, we will resend the incorrect item.

17）Kameymall reserves the right to the final interpretation of Kameymall Care Plus.

9.Supplementary Exclusions for Delay Insurance:

If the following scenarios occur, no compensation will be provided:

1) The delay compensation service cannot compensate for any direct or indirect losses or damages caused by reasons beyond control, including but not limited to: natural disasters (including earthquakes, cyclones, storms, floods, etc.), epidemic blockades (such as COVID-19), acts or omissions of customs and other relevant government departments (including detention of goods), laws or regulations, riots, strikes, or other labor disputes, civil unrest, communication and information system failures or interruptions (including but not limited to communication and information systems), any interference in the air or road traffic network, acts or omissions of the recipient (including insufficient data provided by the recipient), etc.; Due to the epidemic, adverse weather, war, and other force majeure factors in the country of origin, transit country, and destination country; The package is detained by customs, the recipient does not cooperate with the local customs for customs clearance or tax payment; And the package delivery fails or arrives at the delivery point but is not collected in time due to the recipient's reasons, causing the time effect to be extended, all of which are not within the scope of delay compensation.

2) Exceeding the claim compensation time limit (60 calendar days), domestic return package situation;

3) The items sent contain un-insurable product categories, the items sent violate the prohibition or restriction on mailing, and are confiscated or handled by the competent authority according to the relevant regulations. The international package is detained, confiscated, or destroyed by the recipient country according to its domestic laws;

4) The loss or delay of the mail caused by the recipient's responsibility, intentional actions, or negligence, or caused by the reasons of the items themselves.

5) Due to the recipient's refusal to accept or the recipient's address being incorrect, causing delays or failure to deliver properly (if the recipient believes it is a misunderstanding and returns, they can provide the tracking number of the package that was successfully sent in the past for appeal);

6) Each express item can only make a claim once. If the sender believes that the provisions of this clause and conditions on compensation will not be enough to compensate for their losses, they can choose to supplement with value protection or breakage protection, or insure themselves;

7) If any provision of these terms and conditions is ruled to be.