KameyMall is a platform that provides purchasing and forwarding services for Chinese products. It offers users product information search, purchasing, and shipping services. During this process, KameyMall communicates with  merchants to confirm details and provides after-sales service to protect your legal rights and ensure a satisfying shopping experience.

      1.Return and Exchange Compensation Standards for All Products

     2.Categories of Products with 5-Day No-Reason Return Policy

Note: Within 5 days from the "Received in Warehouse" status (counting from the moment it's marked as “stored", reaching 120 hours constitutes 5 days), you can apply for a return or exchange without reason via your personal page. Requests made after this period may not be accepted.

      3.Return and Exchange Fee Standard

The cost of return or exchange without reason = Shipping fee to the seller + Shipping fee from the seller + Return or exchange service fee

Return or exchange service fee standard: Regular users are entitled to the first return or exchange service fee waived per month. If the number of returns or exchanges exceeds this limit in the same month, charges will be applied as follows.

To prevent malicious return and order brushing behaviors, a tiered fee system will be implemented starting from January 1, 2023.

     4.Regarding the responsibility attribution for returns or exchanges without reason (My reason/Seller's reason/Other reason)

      5.Common Types of Product Defects/Quality Issues

Examples, Responsibility Allocation, and Dispute Resolution for Defective/Quality Issue Products.

Attention:

1) The refund or exchange amount will be determined based on the actual price you paid for the goods.

2) Whether a return or exchange request can be successfully processed depends on whether the seller agrees.

3) After submitting a return or exchange request without reason, please ensure that your account balance is sufficient to cover the return or exchange shipping fees and service fees.

    6.Special Intactness Standard

The packaging of certain platform products needs to be referenced according to the table below. If there is any discrepancy, the no-reason return or exchange policy cannot be applied.

    7.Common Questions:

1). What should I do if there is a dispute after-sales for orders that do not support "no-reason return or exchange"?

  If the product has quality issues, KameyMall platform will contact the seller to verify the situation, confirm the final solution, and promptly notify the user. If the product has no quality issues and does not support return or exchange according to the rules of the third-party platform, KameyMall will try to communicate with the seller and advocate for the user's interests.

2). Who bears the shipping cost for "no-reason return or exchange"?

  Before initiating a return or exchange request, the product must be brand new and not affect secondary sales. If the product has no quality issues, the customer needs to bear both the purchase and return shipping costs after initiating the request. If the product has quality issues, the seller will bear the round-trip shipping costs after the request is initiated by the customer.

3). Will there be any charges if I request a return while the order is in the pre-shipment status?

There will be no charges. You don't need to worry. Charges for no-reason return or exchange are applicable only under three conditions: Firstly, you request a return without any quality issues with the product. Secondly, the product is in the "received in warehouse" status and needs a no-reason return or exchange. Thirdly, the order has exceeded the free no-reason return or exchange times for that month. Therefore, we won't charge you for products that haven't been shipped yet.

4). Where can I check the remaining free no-reason return or exchange times for the month?

  You can check the remaining free no-reason return or exchange times on the return or exchange application page. Here are the steps: [My Orders] - [Shopping Orders] - Find the order for which you want to apply for a no-reason return or exchange - Click [Return/Exchange].

5). At which stage of the process does the system record the usage times?

  The system deducts your usage times when the seller processes the return or exchange after receiving your request. When the order status changes to "return," the system deducts your usage times. If multiple orders are returned simultaneously, there may be a delay in the page prompt due to the buffer of the system, and the number of times displayed on the page may not synchronize with the actual deductions made by KameyMall, so the final record and deduction by KameyMall prevail.

6). If the seller provides shipping insurance and offers free shipping, do I still need to pay for the shipping when returning the product?

  Regarding the explanation of shipping insurance, as the compensation from the insurance company depends on the return rate of the Taobao account, and our purchasing account has a relatively high return rate, the insurance company may not compensate. Therefore, the shipping insurance may fail to compensate. In addition, for free shipping items, as the seller has already prepaid the shipping cost to send the item, if you apply for a no-reason return or exchange, you need to pay for the shipping cost incurred by the seller. Therefore, if you apply for a no-reason return or exchange, you are responsible for the round-trip shipping cost.