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Apparel & Accessories
Apparel & Accessories
Shoes
Shoes
Luggage Bags
Luggage Bags
Electronics
Electronics
Home & Decor
Home & Decor
Beauty & Personal Care
Beauty & Personal Care
Baby & Maternity
Baby & Maternity
Toys
Toys
Car accessories
Car accessories
Culture & Arts
Culture & Arts
Anime Merchandise
Anime Merchandise
Gourmet/Food
Gourmet/Food
Other
Other
Help Center

Order Status

Payment Pending

purchase order has been generated, payment pending. You need to complete the payment within 72 hours.

Review Pending

Order paid successfully, waiting for the shopping agent to verify.

Balance Pending

Actual purchase cost exceeds the original order payment. You need to complete the difference before further purchasing.

Confirmation Pending

The shopping agent needs to confirm information with you before purchasing.

Purchasing

The shopping agent is in the process of ordering the items from the seller。

Purchased

The items has been purchased by the shopping agent, waiting for the seller to ship.

Shipped

The seller has shipped the items,waiting for arrive at the KameyMall.

Arrived

The items have arrived at KameyMall, waiting for inspection.

Stored

The items have completed inspection and stored in the warehouse. You can submit the package anytime within the free storage period.

Closed

The order has been closed, and the transaction has failed.

Cancelled

You cancel the submitted order before the shopping agent takes it. The refunds will be returned to your payment account.

Return Pending

You have submitted a return application. The shopping agent is negotiating a return with the seller.

Returning

The item has been sent back to the seller upon the seller’s consent, waiting for a refund from the seller.

Returned

The seller has refunded. The refund will be returned to your payment account.

Exchange Pending

You have submitted a exchange application. The shopping agent is negotiating a exchange with the seller.

Exchanging

The item has been shipped back to seller upon the seller’s consent, waiting for the seller to ship out the exchanged new item.

Expired

The storage period for the item expires or you have chosen to abandon the item. The system is notified and will process the item as overdue accordingly. (in this case, KameyMall will have the ownership of it)