CATEGORY
Step 1: Enter the purchasing section and select your favorite products
Enter purchasing agency
Enter the product name to search or enter the e-commerce platform to select the product you want.
Step 2: Submit the purchasing order
Select the color, size, quantity, and other information of the product and submit it to the shopping cart.
Settlement of product fees and domestic postage, and submit purchasing orders
Step 3: KameyMall reviews the order and order
Purchase orders submitted between 09:00-18:00 Beijing time will be responded to within 6 hours;
Purchase orders submitted between 18:00-09:00 Beijing time will be processed before 14:00 the next day;
For orders that have been confirmed or replenished by the user, the buyer will complete the order within 24 hours.
Note: If the user has special needs and confirms with the seller, but the seller has not been online, the time limit will be extended accordingly.
[Extremely fast response] Value-added services
For extremely fast response orders submitted between 09:00-18:00 Beijing time, the response will be completed within 1 hour;
For extremely fast response orders submitted between 18:00-09:00 Beijing time, the response will be completed before 10:00 the next day;
For orders that have been confirmed or replenished by the user, the buyer will complete the order within 24 hours.
[Order first, pay later] service
If the difference in the entire order is less than 100 yuan, there is no need to prompt customs risks, and the buyer will give priority to ordering for the user. Users need to complete the repayment within 24 hours, and the buyer will notify the seller to deliver the items after receiving the repayment.
Step 4: KameyMall sign for receipt, inspection, and warehousing
After the items arrive, they will be inspected for you, and then weighed and put into storage. This is usually completed in about one working day.
Step 5: Submit for shipping abroad
Go to "My" - "In Warehouse for Delivery" to submit the parcel waybill, fill in the receiving address, select the logistics method, and settle international freight service fees, customs declaration fees, and other related fees. If there are any requirements for unpacking, reinforcement, removal of labels, etc., you can also check the corresponding service and we will package and ship according to your requirements.
Step 6: KameyMall is shipped out, packaged, and shipped
While waiting for the waybill to be processed, When the status of the waybill is displayed as "Delivered", it means that the package you submitted has been sent.
Step 7: Confirm receipt of items
After receiving the package, "Confirm Receipt" on the "My"-"Pending delivery/Post order" page and comment on the purchasing experience to end this purchase.
KameyMall purchasing orders are handled by a team of high-quality buyers. The buyers receive platform training and supervision, provide order purchasing services to KameyMall users by platform service standards and business needs, and actively inherit the ultimate service concept.
All purchasing items displayed in the KameyMall platform purchasing module and product search are not items sold on the KameyMall website but are items of third-party shopping platforms. Therefore, the obligations and liabilities related to related items include but are not limited to copyright or intellectual property infringement. KameyMalle is not responsible and does not assume any legal liability or joint liability.
- Which types of items will be provided by third-party service agencies?
For items that are difficult to determine risks such as brand authorization and mailing restrictions, third-party service agencies will provide relevant procurement, inspection, warehousing, logistics, and other services.
- Service standards of third-party service providers
Such service providers all conduct relevant operations by the unified service standards formulated by KameyMall.
- Will items processed by different third-party service providers be subject to combined shipping restrictions?
No, users can submit packages normally, and the stock items can still enjoy the combined shipping service.
- Charging standards of third-party service providers
Such service providers charge relevant fees according to KameyMall's price system.
KameyMall is committed to eliminating all your worries about international online shopping. To ensure that the items you purchase can be received smoothly, we will have corresponding processing standards for the items that have arrived. Since Taobao and other websites may have illegal business practices, please shop with caution; the following special circumstances are deemed to be your agreement and For follow-up operations, if you have any doubts, please contact customer service personnel for verification when submitting the order.
- Sensitive items:
Contains sensitive items such as essential oils, care solutions, lubricants, batteries, glues, etc. To ensure your normal delivery, we will remove them for you.
2. Customs policy:
Products containing imitation brands, large amounts of liquids/powders, charged items, food/medicines, etc. may be restricted by customs policies and pose certain shipping risks. This site is not responsible for customs clearance and related legal liability if there are consequences due to the above risks.
- Unable to professionally inspect the items:
If you purchase electrical appliances, brand/imitation brands, tickets, cards, models, etc., we will not be able to conduct professional inspections (quality, authenticity, completeness, etc.) for the products you ordered; when the quality inspector accepts them, You can only check whether the appearance of the product is intact and whether the accessories are complete, but you cannot turn on the product to check whether there are quality problems.
- Easily damaged items:
Contains ceramic/glass products, and irregular-shaped products (wiper blades, car fenders, etc.). The products are tossed many times during transportation, which may cause the products to be worn or broken. Please purchase with caution. We guarantee the integrity of the product before shipment. However, if the product is damaged during delivery and is determined to be fragile by the logistics, you will be responsible for the resulting loss.
- Customized products:
If the order you submit is a customized product, it is recommended that you negotiate with the merchant. Order this item according to your ideas and creativity. After successful negotiation with the merchant, you will be required to provide the Wangwang, contact information or password to contact the merchant. We are unable to conduct professional inspections for this type of product, and you will be responsible for any resulting losses.
- Deposit form:
Due to the regulations of Taobao sellers, the deposit cannot be canceled after the auction. At the same time, you need to follow the information released by the seller to make up the balance, and the items can be shipped after making up the payment. If the balance is not paid by the due date, the deposit will not be refunded.
7. The seller has a low reputation:
It is recommended that you choose a store with a store reputation of more than three hearts and pay a Taobao deposit to purchase items. Stores with low merchant reputations and that have not paid insurance may have disputes such as sellers not delivering items, false delivery, after-sales, rights protection, etc. The resulting losses must be borne by you.
- "CD" and "figure" products:
Since "CD" and "hand-made" products have a high collection value, in order not to affect the user's collection, the inspection standard for such products is to inspect the items without opening the plastic bag, and can only inspect whether the appearance is damaged and whether the interior is damaged. The details of the package cannot be verified specifically, and the resulting risks must be borne by you.
If the order you submit involves the above risks, we will deem you have read and accepted the above terms. Please be sure to read them carefully. KameyMall reserves all rights of interpretation!
- Definition:
Personalized value-added service is a value-added service provided by KameyMall to meet the personalized requirements of users.
- Under what circumstances is it recommended to use personalized value-added services:
When users do not find the value-added services they need in existing services, they can put forward personalized service requirements and KameyMall will design corresponding value-added services to satisfy them.
Personalized requests that users can make include but are not limited to the following:
(1) Warehouse-related requirements:
- Assemble multiple items;
- Trim the buttonholes of the garment;
- Put a greeting card in the package;
etc.
(2) Procurement-related requirements:
- Purchase Douyin items;
- Follow up with the shipment reminder every day until the seller delivers the items;
etc.
(3) and other requirements.
- Timeliness: The user submits a personalized service application form, and KameyMall customer service will contact the user via email within 24 hours.
4. Charging standards: There are different charges according to different user requirements. The specific fees will be evaluated after KameyMall receives the user's request for value-added services, and KameyMall customer service will inform the user via email.
Before starting to purchase on behalf of others, first understand the mainstream purchasing agencies in China:
Tmall Tmall - integrates a large number of brands and manufacturers to provide merchants and consumers with one-stop shopping solutions. It is a brand mall for merchants to sell directly. Tmall provides a 100% genuine guarantee, shopping points cash back, and other high-quality services. Due to the high threshold for opening a store on Tmall and the complete after-sales service system, the product prices are slightly higher than the market price and the credit is good. For users with higher shopping quality requirements, it is recommended to purchase Tmall items.
Taobao - Taobao is a retail platform for individual sellers that brings together many individuals or agents. As the name suggests, Taobao has endless treasures. The items here are diverse and the sales prices are low. However, the credibility of the sellers is uneven, and it is difficult to distinguish the authenticity of the items. After-sales service is Weak, some sellers may increase their reputation through fake orders. Therefore, when purchasing items sold by Taobao merchants, you should review them based on whether the store has paid a deposit, the store's credit rating, customer reviews, etc., to avoid unnecessary losses.
JD.COM - In the early days, it was a platform specializing in digital appliances. It has now developed into a comprehensive online shopping mall. The sales price of items is relatively low. At the same time, it adheres to the concept of customer first. The items sold by JD.com are guaranteed to be 100% authentic and licensed nationwide and are guaranteed by the national joint warranty. Machine-printed invoices, providing professional distribution and after-sales service. After JD.com became a platform, a large number of merchants opened stores on JD.com. The delivery time and after-sales service efficiency are slightly slower than those of self-operated items. It is recommended to give priority to self-operated items.
Tip 1: KameyMall acceptance time
After receiving your application for order cancellation or refund, KameyMall will accept it within the specified time, and then communicate and negotiate with the seller. The specific acceptance time is as follows:
For orders that are pending payment, unprocessed, or under review, KameyMall will accept them immediately for you.
Orders in the process will be accepted within 24 hours
Orders placed will be processed within 72 hours
Orders that have been shipped, signed for, arrived, and put into storage, will be accepted within 48 hours
Tip 2: Estimated refund arrival time
For successfully paid orders, after the return application is successfully accepted, the refund will be refunded to the available balance in your KameyMall account. The estimated refund arrival time is as follows:
Orders that are pending payment, unprocessed, or under review will be refunded immediately.
Orders in process, refund within 24 hours
Orders placed, refund within 72 hours
For orders that have been shipped, signed for, arrived, already in stock, the refund time depends on the seller, approx. 7-15 days
Second-hand purchasing and warehouse treasure-hunting orders do not support returns. If the product is out of stock or the order cannot be shipped due to other force majeure factors, causing the order to be canceled, the service fee will be refunded.
Tip 1: KameyMall acceptance time
After receiving your application for order cancellation or refund, KameyMall will accept it within the specified time, and then communicate and negotiate with the seller. The specific acceptance time is as follows:
For orders that are pending payment, unprocessed, or under review, KameyMall will accept them immediately for you.
Orders in the process will be accepted within 24 hours
Orders placed will be processed within 72 hours
Orders that have been shipped, signed for, arrived, and put into storage will be accepted within 48 hours
Tip 2: Estimated refund arrival time
For successfully paid orders, after the order cancellation or return application is successfully accepted, a refund will be made to the available balance in your KameyMall account. The estimated refund arrival time is as follows:
Orders that are pending payment, unprocessed, or under review will be refunded immediately.
Orders in process, refund within 24 hours
Orders placed, refund within 72 hours
For orders that have been shipped, signed for, arrived, already in stock the refund time depends on the seller, approx. 7-15 days
After an order that is in the "Funds Pending" status paid through PayPal is canceled, the refund will be returned to the original route.
- Second-hand purchasing orders do not support returns. If the product is out of stock or the order cannot be shipped normally due to other force majeure factors, causing the order to be canceled, the service fee will be refunded.
- The refund amount for canceled orders will be calculated based on the original exchange rate at the time of payment.
Introduction to 1688
1688 is China's leading domestic trade e-commerce platform for small businesses. Provide business information and convenient and secure online transactions to tens of millions of buyers and suppliers around the world. 1688 has rich products, low prices, and is safe and secure. It is the first choice for personal or corporate purchases.
Attention for 1688 Purchasing Agents
1、Be clear about the manufacturer's minimum order quantity and batch rules
If your purchase quantity is less than the manufacturer's minimum order quantity, Kameymall will deem your order invalid, and you will need to place the order again.
2、Choose to purchase from manufacturers with "Integrity Pass"
"Integrity Pass" manufacturers have guarantees in terms of quality and return policies. If you are unable to discern, you can contact Kameymall for consultation.
3、Conduct thorough research and comparisons to select the best option
As the saying goes, "compare before you buy" — both price and quality are determined through comparison. Of course, you can also consult Kameymall for reasonable suggestions.
4、Matters to Finalize at the Last Stage of Trading
It is essential to agree with the supplier in advance on the rules for returns and exchanges, such as under what conditions goods can be exchanged and under what conditions they can be returned.
Price description
1、1688's products and shipping costs may change due to different purchase quantities. You can modify the product prices and shipping costs based on the actual purchase quantity.
Instructions on batch size
2、1688 products have a "minimum quantity". If you need to purchase on behalf of others, please purchase according to the "minimum quantity"; if your purchase quantity is lower than the minimum quantity, KameyMall will determine that the order is invalid, and you need to cancel the order and place another order.
1688 Purchasing Product Classification Rules，please click here>>>
Payment Pending
purchase order has been generated, payment pending. You need to complete the payment within 72 hours.
Review Pending
Order paid successfully, waiting for the shopping agent to verify.
Balance Pending
Actual purchase cost exceeds the original order payment. You need to complete the difference before further purchasing.
Confirmation Pending
The shopping agent needs to confirm information with you before purchasing.
Purchasing
The shopping agent is in the process of ordering the items from the seller。
Purchased
The items has been purchased by the shopping agent, waiting for the seller to ship.
Shipped
The seller has shipped the items,waiting for arrive at the KameyMall.
Arrived
The items have arrived at KameyMall, waiting for inspection.
Stored
The items have completed inspection and stored in the warehouse. You can submit the package anytime within the free storage period.
Closed
The order has been closed, and the transaction has failed.
Cancelled
You cancel the submitted order before the shopping agent takes it. The refunds will be returned to your payment account.
Return Pending
You have submitted a return application. The shopping agent is negotiating a return with the seller.
Returning
The item has been sent back to the seller upon the seller’s consent, waiting for a refund from the seller.
Returned
The seller has refunded. The refund will be returned to your payment account.
Exchange Pending
You have submitted a exchange application. The shopping agent is negotiating a exchange with the seller.
Exchanging
The item has been shipped back to seller upon the seller’s consent, waiting for the seller to ship out the exchanged new item.
Expired
The storage period for the item expires or you have chosen to abandon the item. The system is notified and will process the item as overdue accordingly. (in this case, KameyMall will have the ownership of it)
Review Pending
You have submitted package, waiting for the confirmation.
Payment Pending
The package confirmed. You need to complete the payment within 10 days.
Closed
The package has been closed, and the submission has failed.
Cancelled
You cancel the package before it leave the warehouse. The refunds will be returned to your payment account.
Packaging
The shipping fee paid successfully. Your package is under packing.
Pickup Pending
Your package has finished packing, waiting for the carrier to pick it up.
Shipped
The courier has picked up your package.
Order Returned
Your package is cancelled due to reasons including: Receiver’s information such as name, address, is wrong or not completed; the package contains items that are prohibited by the shipping method you have chosen, etc.
Domestic Return
The package has been returned domestically due to security checks or other reasons.
Oversea Return
The package has been returned abroad due to customs rejection or delivery failure.
Confirmed Receipt
You have confirmed the receipt of the package.
Payment Pending
The package confirmed. You need to complete the payment within 10 days.
Closed
The package has been closed, and the submission has failed.
Cancelled
You cancel the package before it leave the warehouse. The refunds will be returned to your payment account.
Review Pending
Your package has been submitted and is awaiting confirmation.
Balance Pending
Actual shipping fee exceeds the original payment.You need to complete the difference before packing.
Reviewed
The package confirmed. Your package is under packing.
Confirmed
Your package has been reviewed and is currently being packed for shipment.
Shipped
The courier has picked up your package.
Order Returned
Your package is cancelled due to reasons including: Receiver’s information such as name, address, is wrong or not completed; the package contains items that are prohibited by the shipping method you have chosen, etc.
Domestic Return
The package has been returned domestically due to security checks or other reasons.
Oversea Return
The package has been returned abroad due to customs rejection or delivery failure.
Confirmed Receipt
You have confirmed the receipt of the package.
How to purchase items and submit parcel through KameyMall?
Step 1: Selecting the Items
Method 1:
Find the desired item on platforms such as Taobao/Tamll/JD/Weidian/1688/Xianyu/Yupoo, copy the link, and paste the item URL into the search bar.
Method 2:
Search for the product name in the KameyMall search bar and from the recommended items from platforms such as Taobao,Tmall, JD, Weidian,1688, Xianyu, Yupoo, etc.
Method 3:
Click on the image button on the right side of the search bar in KameyMall to upload an image for search, and select the recommended products from platforms such as Taobao, Tmall, JD, Weidian, 1688, Xianyu, Yupoo, etc.
Step 2: Submit purchase order
Method 1:
KameyMall supports the retrieval of information for products from platforms such as Taobao, Tmall, JD, Weidian, 1688, Xianyu, Yupoo, etc. You can directly select the product color, size, and quantity, and click on "Add to Cart" or "Buy Now".
Method 2:
When purchasing items from platforms, if you encounter a "Fill in the Purchase Order" page, you need to independently fill in the item order information and then click on "Add to Cart" or "Buy Now".
Step 3: Pay for the items
Submit the purchase order, select the payment method, and pay for the item price and domestic shipping fee. At the same time, you can use K-coins to offset up to 5% of the total product amount.
Tips:
We support multi-currency payments in foreign currency, and payment methods include PayPal, international credit cards, WeChat, Alipay, domestic bank cards, and bank transfers. Fill in the destination country and note your purchase requirements. If you require value-added services, you can select the corresponding service, verify that there are no errors, and then submit the order.
Step 4:
KameyMall will assist you in purchasing the products on your behalf.
Tips:
During the order purchasing process, you can contact the personal shopper through "Order Consultation" to provide additional details or requirements. If necessary, we will contact you through internal messages, email, online customer service, or other means to complete or confirm the information.
Step 5 Verification and Storage by KameyMall:
We will verify and weigh the received products, and store them in our warehouse. Once the products are stored, they will be displayed in "My Warehouse" .
Tips:
Upon receiving and storing your items, we conduct a rigorous and professional inspection, capturing image evidence for your review. Any discrepancies identified are promptly communicated to you, and we actively assist in resolving them.
Subsequently, you may choose to acquire more items for consolidated packaging or proceed to dispatch the stored items overseas. Our warehouse offers complimentary storage for 90 days, enabling you to accumulate more items for cost-effective international shipping.
Step 6: Submitting and Paying for the Package
In "My Warehouse," select the items, submit the package, and provide the recipient's overseas address. Additionally, you can utilize K-coins to offset up to 5% of the shipping fees.
Method 1: Estimated Package Cost
The international shipping deposit is calculated based on the estimated weight of the items, chosen shipping method, and destination. The final shipping cost is determined by the carrier's assessment of the package's volume and weight. Any remaining balance from the deposit will be refunded to your KameyMall account after shipment.
Method 2: Rehearsal
Submit the package for a rehearsal, and within 1-2 business days, our staff will pack, weigh, recommend a shipping route, and provide a bill. You can make the actual payment based on the selected route and the billed amount.
Tips
Certain items are subject to shipping restrictions, and not all logistics routes are available. We create viable delivery methods for you to choose from. Valued-add services like de-packaging, reinforcement, and insurance are available upon request.
Step 7: KameyMall Shipping
Goods are consolidated, packages reinforced, weighed, and dispatched. Track the logistics information in "My Packages" post-shipment.
Step 8: Await Delivery
Monitor the logistics trajectory and delivery progress in the package list.
TIPS
During the international shipping process, unforeseen circumstances such as delays, penalties, taxation, damage, or loss may occur, factors beyond KameyMall's control. However, guided by a user-centrism service philosophy, KameyMall proactively informs and alerts users based on specific routes and country situations. In case of issues, we strive to assist you to the best of our ability.
Step 9: Receipt & Review
Upon receiving the package, confirm the receipt in "My KameyMall"-"My Parcel" to earn equivalent growth points and K-coins. These can be used to offset shipping costs or product purchases. For any concerns, submit an after-sales application in the respective package order.
Welcome to Kameymall! Thank you for your support and trust. Let Kameymall kick start your shopping journey! Here, we'll introduce our Kameymall's discounts, features, services, processes, and more for you. If you'd like to explore further, you can visit our Help Center or contact our online customer service .
Membership Benefits:
Join as a KameyMall member upon registration. The membership system consists of 7 levels: VIP0 to VIP6. Membership levels are determined by 'Growth Points,' with higher points leading to higher levels. Members enjoy greater benefits with higher levels. [Click Here]
K-Coins Activities:
Earn 200 K Coins for registration, first order, first package submission, and completing profile information. Additionally, daily tasks such as posting, commenting, sharing, and liking popular posts and videos can earn you more coins. [Click Here]
Lucky Draw Activity:
All users can participate in the lucky draw. Prizes include a 500 CNY cash voucher, a 45% discount voucher for shipping, and free shipping vouchers. Each user has two chances to draw. After the first draw, sharing the winning information on social platforms grants an extra draw. If you draw 'Try Again,' you need to complete the corresponding task then you can get you a third draw and a reward of 1500 K Coins. For details, please [Click Here]
- Our Service Types:
Purchasing Platform: Taobao, Tmall, JD, Vipshop, 1688, Pinduoduo, Weidian, Yupoo Albums
Order Method: Purchase through keyword/product link search. [Click Here]
Purchasing Process: Select products -> Pay for product orders -> Kameymall purchasing the goods from sellers-> Kameymall receives goods -> Select stored goods for packaging -> Pay for estimated international shipping fee -> Kameymall packs/weighs/ships -> Receive and share reviews.
DIY Customization: Xianyu, Vipshop, Xiaohongshu, Bilibili, Web Selection, Large Batch Ordering
Order Method: Manually submit orders, specify procurement requirements, submit orders, and wait for approval. [Click Here]
DIY Customization Process:
Submit procurement requirements -> Wait for approval -> Pay for product orders -> Kameymall purchasing -> Kameymall receives and stores goods -> Select stored goods for packaging -> Pay for estimated international shipping fee -> Kameymall packs/weighs/ships -> Receive and share reviews.
Forwarding:
Support users to submit items purchased from China to Kameymall's warehouse transit station, and send them to destinations worldwide through Kameymall's transit station. [Click Here]
Order Method: Fill in the forwarding number, submit for review, and wait for storage.
Forwarding Process: Submit forwarding request -> Wait for review -> Kameymall receives and stores goods -> Select stored goods for packaging -> Pay for estimated international shipping fee -> Kameymall packs/weighs/ships -> Confirm receipt.
Online Parcel Consolidation: Reasonable consolidation plans for packages with similar destinations and sizes.
Shipping Cost Calculator [Click Here]:
- Estimate shipping costs and learn about the approximate delivery time and route.
- Explore shipping plans for similar products.
- Look up more logistics routes.
- Featured Products [Click Here]:
Popular Selection: Recommended recently popular and best-selling products.
New Arrivals: Fresh discoveries, the latest hot products.
Exclusive Deals: Curated limited-time exclusive deals, enjoy exclusive discounts on selected products.
- Chinese Specialties [Click Here]:
Explore featured products from various regions in China, including Chinese ceramics, musical instruments, tea, jewelry, art, calligraphy, and more.
- Entertainment Section:
Short Videos: Share personal life and trending fashion videos. [Click Here]
Live Streaming: View live broadcasts of popular products. [Click Here]
Community: Share and exchange purchasing information, provide feedback and suggestions, share and view QC images, and stay informed about the latest announcements. [Click Here]
- Affiliate Program [Click Here]:
Join the Kameymall affiliate program, promote products, and earn commissions when others successfully shop.
- Announcements [Click Here]:
Event Notifications: Receive various important website information and promotional activity notifications.
Logistics Information: Stay informed about the latest logistics changes."
1、Attention for 1688 Purchasing Agents
1）Be clear about the manufacturer's minimum order quantity and batch rules
If your purchase quantity is less than the manufacturer's minimum order quantity, Kameymall will deem your order invalid, and you will need to place the order again.
2）Choose to purchase from manufacturers with "Integrity Pass"
"Integrity Pass" manufacturers have guarantees in terms of quality and return policies. If you are unable to discern, you can contact Kameymall for consultation.
3）Conduct thorough research and comparisons to select the best option
As the saying goes, "compare before you buy" — both price and quality are determined through comparison. Of course, you can also consult Kameymall for reasonable suggestions.
4）Matters to Finalize at the Last Stage of Trading
It is essential to agree with the supplier in advance on the rules for returns and exchanges, such as under what conditions goods can be exchanged and under what conditions they can be returned.
- Different sources of goods on 1688.com have varying services;
- Category A source goods
The 1688 product detail page/shop page contains icons with "Protection" and "7".
Notes:
: For goods with a protection mark, buyers can be compensated in advance according to the rules if the seller breaches the contract or acts dishonestly.
: For goods with "7-day return," "15-day return," "21-day return," or "60-day return" marks, if you are not satisfied with the goods within a certain period after receiving the goods, you can return or exchange them.
Purchase Service: After placing an order, Kameymall is responsible for purchasing and provides free storage;
Inventory Check: If the goods are sent in the original factory boxes, Kameymall does not verify the quantity of goods inside the boxes, only the number of boxes based on the packaging specifications (if there are no specifications on the carton, the quantity will not be checked);
Sampling Service: 5% of each product's total quantity is inspected (minimum 5 pieces, maximum 20 pieces). If 90% of the samples are found to be unqualified, the entire batch of goods will be deemed defective, and the user will be notified; Limited After-Sales Service: For unqualified goods found during quality inspection, Kameymall assists in communicating with the merchant, with the actual communication results subject to the seller's regulations. The user is responsible for the shipping costs incurred during the return and exchange process.
- Category B source goods
The 1688 product detail page/shop page does not contain icons with "Protection" and "7".
Notes:
: For goods with a protection mark, buyers can be compensated in advance according to the rules if the seller breaches the contract or acts dishonestly.
: For goods with "7-day return," "15-day return," "21-day return," or "60-day return" marks, if you are not satisfied with the goods within a certain period after receiving the goods, you can return or exchange them.
Purchase Service: After placing an order, Kameymall is responsible for purchasing and provides free storage;
Inventory Check: If the goods are sent in the original factory boxes, Kameymall does not verify the quantity of goods inside the boxes, only the number of boxes based on the packaging specifications (if there are no specifications on the carton, the quantity will not be checked);
No Sampling Service: Kameymall does not provide sampling services.
No After-Sales Service: The seller does not provide after-sales service.
Shopping Agent Notes
1、Prohibited and limited items
Do not accept cigarettes, alcohol, or contraband.
Do not accept liquids, creams, or cosmetics as they're limited in quantity.
Chinese medicine can only be shipped by Chinese exporting companies.
2、Shopping Agent Process
3、What is ‘Shopping Agent Service’? Click for details>>>
4、About after-sales serviceClick for details>>>
WHO ARE WE?
TopBuyGo is a China-based cross-border shopping platform serving global users. We specialize in sourcing high-quality products from China and offer end-to-end services including purchasing, warehousing, quality inspection, and international shipping. No matter where you are, TopBuyGo helps you shop Chinese goods easily, safely, and reliably.