KameyMall Service Agreement

Effective Date: January 1, 2023

Welcome to the signing of this "User Service Agreement" (hereinafter referred to as "this Agreement") with JUXINCAI LIMITED, and to using our services!

 

[Careful Reading] Before you agree to this Agreement in the application registration process, you should carefully read this Agreement. Please be sure to carefully read and fully understand the content of each clause, especially the clauses that exempt or limit liability, applicable law, and dispute resolution. Clauses that exempt or limit liability will be marked in bold and underlined, and you should focus on reading them. If you have any questions about the Agreement, you can consult KameyMall customer service.

 

[Signing Action] Please fill in the information as prompted on the registration page, read and agree to this Agreement, and complete all registration procedures. Once registration is complete, it indicates that you have fully read, understood, and accepted all the contents of this Agreement and have reached an agreement with KameyMall to become a "user" of KameyMall. Users of KameyMall (hereinafter referred to as "users" or "you") and KameyMall (hereinafter referred to as "JUXINCAI LIMITED" or "we") have reached this User Service Agreement and voluntarily accept and comply with all service agreements, related rules, and management norms of KameyMall. If you disagree with this Agreement or any of its terms during the reading process, you should immediately stop the registration procedure.

 

[Regular Updates] We may periodically modify the contents of this User Service Agreement. Therefore, it is recommended that you browse the User Service Agreement each time you log in and confirm your agreement before using the services provided by KameyMall. If our policies change, we will publish an updated version on the KameyMall application (hereinafter referred to as "KameyMall") or provide you with an enhanced prompt. Thus, it is recommended that you browse this Agreement each time you log in and confirm your agreement before using the services provided by KameyMall.

 

(Article 1) Service Content

1.1 KameyMall, through the KameyMall application, displays various products sold by third-party sellers to users and provides entrusted purchasing services to users.

1.2 Users have the right to browse products on KameyMall, obtain product information provided by KameyMall, place orders through KameyMall, and pay for products. When users select a product and pay for it, it is deemed as entrusting KameyMall to purchase the product on their behalf. Additionally, based on the user's choice, paid additional value-added services such as reinforcement services are provided.

1.3 KameyMall is a purchasing platform that provides users with information on products that can be purchased on their behalf and completes the procurement, transportation, and other services for the selected products based on user choices.

1.4 Users have the right to participate in activities organized by KameyMall according to the activity rules published by KameyMall and other services promised to users by KameyMall.

1.5 The specific content and procedures of KameyMall services are detailed in the "Help Center."

1.6 The product pages on KameyMall provide an online automatic translation function. The translation results are for reference only and cannot be used as a basis for purchase. KameyMall does not assume any responsibility for any losses caused by purchasing based on the translation results. Everything is subject to the original Chinese text. Once a purchase is made, the user cannot request a return on the grounds of not understanding the Chinese meaning, misreading, or omission.

1.7 Products ordered by users on the KameyMall platform are procured by JUXINCAI LIMITED. from various well-known e-commerce platforms in China (such as 1688, Tmall, JD.com, Taobao, Pinduoduo, Weidian, etc.) and entrusted to send to the KameyMall warehouse.

 

(Article 2) User Qualifications

2.1 You need to have your own KameyMall account to use this service. You may use this service based on your agreement to and compliance with the content of this Agreement.

2.2 You must be an adult and have full civil capacity. If you are under 18, you can only use this service with the participation of your parents or guardians.

2.3 Users are fully responsible for the authenticity, legality, and validity of their registration information on KameyMall. After successful registration, the user account and password are the responsibility of the user, and the user is responsible for all activities and events that occur under their KameyMall account and password. If a user finds that their KameyMall account is used by an unauthorized third party or there are other account security issues, they should immediately notify KameyMall effectively, request KameyMall to suspend the service of the KameyMall account, and report to the public security authorities in a timely manner. KameyMall has the right to take action on the user's requests within a reasonable time but does not assume any responsibility for losses suffered by the user before taking action.

2.4 Users who use the same phone number, device, ID information, email, payment account, or the same shipping address for registration are considered as "the same user." KameyMall has the right to merge the rights of these different accounts (including but not limited to issued coupons, membership points, etc.).

 

(Article 3) Orders

3.1 After registering as a KameyMall user, you can place orders on KameyMall. You should have the capacity and ability to purchase related products. If you are under 18, you can only use it with the participation of your parents or guardians. When you place an order, it is deemed that you meet the above conditions.

3.2 The product and price information displayed on KameyMall is only an invitation to offer. When you place an order through KameyMall, you need to fill in the quantity of the product you wish to purchase, the recipient's name, contact information, shipping address, and other content, based on which the system generates an offer. Filling in this information means you authorize KameyMall to disclose this information to third parties for the purpose of fulfilling this Agreement. KameyMall has the right to reasonably determine whether to confirm the entrusted purchasing service contract with you based on factors such as whether the product is still available and the authenticity and rationality of the transaction; if KameyMall does not accept your offer, and you have already paid, you will receive a full refund.

3.3 If the product in your order is out of stock or has a price marking error, KameyMall will notify you before purchasing and cancel the order. You also have the right to cancel the order yourself. If you have already paid, you will receive a full refund.

 

(Article 4) Payment and Delivery

4.1 Users should complete the payment of the price through the online payment methods as prompted on the payment page. Before the user pays for the product/service, and before KameyMall accepts the product sales/service contract, the user has no right to request KameyMall to provide the product/service.

4.2 The logistics service designated by KameyMall will be responsible for delivering the product to the shipping address you specify or delivering the service to you in the promised manner. All delivery times listed on KameyMall are reference times. The reference time is estimated based on inventory status, normal processing procedures, and shipping locations. This does not constitute a commitment by KameyMall to the delivery time.

4.3 Users understand and agree that the sales entity for products directly mailed from China is a Chinese seller and cannot provide foreign invoices. Since the service fee, transfer fee, shipping fee, etc., are charged/collected by KameyMall’s JUXINCAI LIMITED. and specific services are provided, these fees cannot provide foreign invoices.

4.4 If the user confirms the order, it is deemed to accept the delivery method and time arrangement. If there are any questions, users can consult KameyMall online customer service at any time.

4.5 KameyMall does not assume responsibility for delayed or undelivered orders caused by the following situations:

(1) Incorrect or incomplete information provided by the user;

(2) No one to sign for the product upon delivery, leading to failed or delayed delivery;

(3) Changes in circumstances;

(4) Force majeure, such as natural disasters, traffic restrictions, government or judicial actions, accidental traffic accidents, strikes, regulatory policy changes, terrorist events, robberies, violent crimes, sudden wars, etc.

4.6 Damage Claim Process: If you receive a damaged package or find that part of the package's contents is missing, you should ask the delivery person to note the situation on the delivery receipt, and send a photo of the delivery receipt, damaged product, a complete unboxing video, or photos of the package contents, along with details, to KameyMall customer service. KameyMall customer service will handle the claim for you. If there are no notes on the delivery receipt, it is considered as normal delivery completion. In such a case, KameyMall cannot process the claim due to the inability to determine responsibility with the delivery person. Please understand.

For more information on claims, please refer to "Help Center - After-sales Service."

 

(Article 5) Refund Policy

5.1 Issues with Returns and Exchanges: Since KameyMall provides purchasing agent services, the responsibility for product quality lies with the product seller, and the cross-border nature of the goods presents unique circumstances. KameyMall does not offer any return or exchange services. Please understand this; if you do not accept it, please stop registering and do not purchase products through KameyMall.

5.2 Issues with Product Discrepancies: The product images provided by KameyMall are sourced from the seller's website and are for reference only. If there is a color or size discrepancy between the actual product and the images, the actual product will prevail. KameyMall does not accept return requests based on such discrepancies.

5.3 Refunds: After successfully paying for the goods, the user has the right to request a refund from KameyMall under the following circumstances:

(1) After successful payment, if due to force majeure or reasons not attributable to the user, KameyMall is unable to purchase the product on behalf of the user, and this is verified by KameyMall;

(2) After successful payment, if changes in circumstances require KameyMall to alter the contract's contents, and the user does not accept the altered content.

5.4 If the user has actually accepted or used the product, they are not entitled to request a refund from KameyMall.

5.5 Once a refund is confirmed, the amount will be returned to the user's payment account via the original payment method. Users can consult the relevant payment platform for the refund progress.

5.6 If the order includes payment in whole or in part using points, coupons, or vouchers, these discounts will be returned in the corresponding form after you return the product. In cases of returns, refunds, or transaction cancellations, the original usage rules and validity periods will apply when returning points, coupons, or vouchers to the user's account. If they are expired or do not meet the issuance or usage conditions at the time of return, these points, coupons, or vouchers will automatically become invalid, and KameyMall will not reissue or compensate for them. (Value-added services already provided will not be refunded.)

The platform will not provide refunds in the following circumstances.

• If the application period is exceeded (within 7 days after signing or within 45 days after shipping without inquiry or compensation request) or the package has been delivered within the application period.

(2) If the package is stolen or lost after delivery for some reason.

(3) For products related to non-insurable categories, prohibited or restricted delivery items.

(4) If the mailed items violate restrictions or regulations or are confiscated or handled according to relevant laws and regulations by the competent authorities, and international mail is detained, confiscated, or destroyed by the competent authorities of the destination country according to its national laws.

(5) If the package is damaged or lost due to the customer's responsibility, intentional behavior, or reasons related to the product itself.

(6) Other situations where compensation cannot be claimed.

(7) We are not responsible for any loss, shortage, damage, or delay in mail delivery caused by reasons not attributable to us or any indirect loss or unrealized benefits.

For more information about refunds, please refer to the "Help Center - After-Sales Service."

 

(Article 6) Trade Rules

(1) Ownership and Risk of Loss

Delivery to the carrier shall constitute delivery to the buyer, after which the risk of loss or damage shall pass to the buyer. Any claims by the buyer for damages during transit or delivery should be made directly to the carrier. Any claims by the buyer against KameyMall for shortages or damage prior to delivery must be made within five (5) days of receiving the goods. Despite the transfer of risk to the buyer, ownership and possession of the goods sold herein remain with KameyMall until all payments, including deferred payment evidenced by notes or otherwise, interest, and carrying charges, have been fully paid. The buyer agrees to take all necessary actions to perfect and maintain KameyMall's rights and ownership. Notwithstanding the above provisions, if any statutory provision at the national or state legislative level conflicts with this article, the statutory provision shall prevail.

(2) Pricing in Different Currencies

KameyMall offers the convenience of different currencies for your shopping. Under normal operations and unless there are significant fluctuations in currency values, pricing errors are minimal.

(3) Typographical Errors

Each item sold on our website includes a product description and/or reference link. You are responsible for verifying the information and content related to the item you intend to purchase through the provided information and/or links before placing any order. We assume you fully understand the details of the item you are purchasing when you place an order, as we are not responsible for any after-sales issues arising from misunderstandings of the relevant information and content on the website. Despite KameyMall's efforts to provide accurate product and pricing information, pricing or typographical errors may occur. KameyMall can only confirm the price of an item after you place an order. If an item is listed at an incorrect price or with incorrect information due to pricing or product information errors, KameyMall has the right to refuse or cancel any orders placed for that item. If the item's pricing is incorrect, KameyMall may contact you for instructions or cancel your order and notify you of such cancellation.

(4) Order Acceptance

This is an example of KameyMall's offer and acceptance. Once you have selected all the items you wish to purchase, they will be added to your shopping cart. The next step will be to process the order and payment. For this, you must follow the steps of the purchase process, indicating or verifying the information requested at each step. Additionally, during the purchase process and before payment, you can modify the order details. Both you and KameyMall are legally bound once the order is finalized. Please note that there may be certain orders KameyMall cannot accept and must cancel, as outlined in section (3). KameyMall reserves the right to refuse or cancel any order at its sole discretion for any reason. Situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or issues identified by our credit and fraud avoidance department. We may also require additional verification or information before accepting any order. If all or any part of your order is canceled, or if additional information is needed to accept your order, KameyMall will contact you.

(5) Payment

If you are a registered user, you can view the record of all orders you have placed in the "My Orders" section. You can use the following cards as payment methods: Visa, MasterCard, American Express, UnionPay, PayPal, online banking, etc. To minimize the risk of unauthorized access, your credit card details will be encrypted. Once we receive your order, we will request a pre-authorization on your card to ensure there are sufficient funds to complete the transaction. Please note that we do not store or retain any financial transaction information. Your card service provider or financial supporter will retain such information. For example, when you click "Pay Now," you confirm that the credit card is yours. The credit card must be verified and authorized by the issuing institution. If the entity does not authorize the payment, we are not responsible for any delay or failure to deliver, and we cannot complete any transaction or enter into a contract with you.

(6) Color

We have made every effort to display the colors of our products on the website as accurately as possible. However, since the actual colors you see depend on your monitor, we cannot guarantee that any color display on your monitor will be accurate.

(7) Packaging

Unless otherwise specified, we comply only with the minimum packaging standards for the selected mode of transport. Any special packaging, loading, or bracing costs you request will be paid by you.

 

(Article 7) : Risk Notice for Purchasing Chinese Products (Important)

To help you better select Chinese products and enjoy the purchasing services, please read and fully understand this section before making a purchase and judge your own risk tolerance. Place an order only after agreeing to this section:

The products you purchase through the KameyMall APP are all commissioned by us to purchase on your behalf in China. After we procure from Chinese sellers, we handle shipping procedures for you.

By commissioning us to purchase products in China, you form a direct buying relationship with the Chinese seller, which may not directly apply to the laws of the People's Republic of China. Moreover, since you commission us to purchase on a Chinese e-commerce platform, you must accept the relevant agreements of that platform, which may involve foreign laws and agreements. Therefore, we especially remind you that all products we display are subject to the return mechanisms of different domestic e-commerce platforms.

If disputes arise due to product quality issues, we can negotiate on your behalf with the Chinese seller, but we, as the purchasing agent, cannot guarantee product quality and cannot be held liable for compensation.

As we handle shipping for you directly after purchasing products in China, we generally do not open the seller's packages. If you have concerns, you can opt for a paid unpacking service where our staff will open the package for you.

Since the products are directly purchased from China, they may have Chinese labels. You can view the Chinese electronic labels or text descriptions of the products on the website.

According to relevant laws, the Chinese products you purchase are for personal use only and cannot be resold.

The cross-border products you purchase meet the quality, safety, hygiene, environmental protection, labeling, and other standards or technical specifications of the country of origin but may differ from domestic standards. Any resulting harm, loss, or other risks shall be borne by you, and we do not assume liability.

 

(Article 8) : Prohibited Conduct

8.1 You must not engage in any of the following behaviors while using this service:

Using the service for improper purposes;

Registering multiple accounts repeatedly or maliciously;

Utilizing the addresses provided by KameyMall for virtual services such as applying for credit cards, telephone numbers, etc.;

Engaging in fraudulent activities such as redeeming, cashing out, fake transactions, exploiting coupons, reselling coupons, reselling points, or repeatedly participating in promotions;

Infringing on the intellectual property rights, goodwill rights, reputation rights, and other legitimate rights of KameyMall or third parties;

Engaging in fraud or other criminal activities;

Misusing third-party identities to use the service;

Other behaviors that violate laws or the terms of this agreement.

8.2 If you violate the above provisions, KameyMall has the right to take one or more of the following actions at any time without obtaining your consent:

Freeze your KameyMall account and cancel your transaction qualifications;

Suspend or terminate your use of KameyMall services.

8.3 If your violation of this agreement causes loss to KameyMall, you shall compensate for all losses. If your actions involve illegal activities, KameyMall has the right to refer the matter to relevant authorities.

 

(Article9) : Privacy Policy

KameyMall places great importance on the protection of user personal information but will use it as necessary to provide services. By using KameyMall services, you agree to KameyMall's collection, storage, use, disclosure, and protection of your personal information in accordance with the KameyMall Privacy Policy. We recommend you read the KameyMall Privacy Policy in its entirety to better protect your privacy rights.

 

(Article 10) : Guarantee and Authorization for User-Posted Information

You declare and warrant that you have the corresponding and legal rights to the information you post. Otherwise, KameyMall may delete or block the information according to the law or this agreement. You must ensure that the information you post does not contain the following:

• Content that violates national laws and regulations;
• Political propaganda, feudal superstition, obscenity, pornography, gambling, violence, terror, or incitement to crime;
• Fraudulent, false, inaccurate, or misleading content;
• Content that infringes on the intellectual property rights or business secrets and other proprietary rights of others;
• Content that insults, defames, intimidates, or infringes on the privacy of others;
• Malicious software or programs such as viruses, trojans, or worms that can damage, tamper with, delete, affect the normal operation of any KameyMall system, or secretly obtain data or personal information from KameyMall or other users;
• Other content that violates social public interests or public morals or is inappropriate for publication on KameyMall according to related KameyMall service agreements and rules.

 

(Article 11) Intellectual Property

(1) You acknowledge, understand, and agree that any content you upload, submit, store, or publish while using KameyMall’s services (including but not limited to text, images, videos, audio, animations, etc.) must be original or legally authorized. The intellectual property rights of any content you upload, submit, store, or publish through KameyMall belong to you or the original copyright owner, and your actions in uploading, submitting, storing, or publishing will not infringe on others’ intellectual property rights or other legal rights.

(2) You acknowledge, understand, and agree that by accepting this agreement, you voluntarily grant KameyMall and its affiliates a non-exclusive, transferable, worldwide, perpetual, free, exclusive, and irrevocable license to use the property rights (including but not limited to reproduction, distribution, rental, exhibition, performance, screening, broadcasting, information network dissemination, production, adaptation, translation, compilation, and other transferable rights that the copyright owner should enjoy) of the aforementioned content. KameyMall and its affiliates can use this content based on the given authorization (including but not limited to commercial use) or independently grant any necessary sub-licenses to third parties.

(3) You confirm and agree to authorize KameyMall and its affiliates to independently defend their rights in the event of infringement of the content you upload, submit, store, or publish (including derivative works) and to receive full compensation. The forms of defense include but are not limited to monitoring infringement, sending legal letters, filing lawsuits or arbitration, mediation, settlement, etc. KameyMall and its affiliates have the right to make and implement independent decisions regarding the defense of rights. Every time you use your password or identification, you are considered authorized to access and use this website in compliance with the terms and conditions of this agreement, and KameyMall is not obligated to investigate the authorization or source of such access or use of this website.

Without KameyMall’s prior written consent, it is strictly prohibited to use data mining, robots, or similar data collection and extraction tools on KameyMall, as well as using KameyMall trademarks or service marks in meta tags. You may only view and use the content for personal information purposes related to shopping and ordering on the site, not for other purposes. If you happen to find any of our content on a third-party website, please contact us promptly.

You will be fully responsible for all actions taken by anyone using the password and identification initially assigned to you to access and use this website, whether or not such access and use are authorized by you, including but not limited to all communications and transmissions and all obligations (including financial obligations) arising through such access or use. You are solely responsible for the security and confidentiality of the password and identification assigned to you. In case of any unauthorized use of your password or identification, or any other breach or threat of breach of this website's security, you should immediately notify KameyMall.

 

(Article 12) Changes and Termination of the Agreement

12.1 KameyMall reserves the right to modify the terms of this agreement at any time. Once changes are made to the agreement, the revised version will be published on KameyMall or enhanced notifications will be provided to you. If you do not agree to the changes made by KameyMall to the terms of this agreement, you should stop using KameyMall’s services from the effective date of the revised version. If you continue to use KameyMall’s services, it will be deemed that you accept the changes made by KameyMall to the terms of this agreement.

12.2 This agreement terminates under any of the following circumstances:

(1) When KameyMall cancels the user’s KameyMall account according to the agreement, the agreement terminates from the date of account cancellation;

(2) When KameyMall terminates all KameyMall services according to the agreement, the agreement terminates from the date all KameyMall services cease.

12.3 After the termination of this agreement, the user has no right to request KameyMall to continue providing any services or fulfilling any other obligations, including but not limited to retaining or disclosing any information in the user’s original KameyMall account, forwarding any unread or unsent information to the user or any third party, etc.

 

(Article 13) Severability

If any provision of this agreement is found to be void, invalid, or for any reason unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions.

(Article 14)Governing law and Jurisdiction

(1) These Service Agreement and any separate agreements whereby we provide You Services shall be governed by and construed in accordance with the laws of the Hong Kong.

(2) Any dispute arising out of Your use of Kameybuy's Services and in connection with Kameybuy's Services shall be settled by Kameybuy through negotiation with You. lf no agreement can be reached through negotiation, either party may bring a lawsuit to the court with jurisdiction in the place
where these Terms are signed.

 

(Article 15) Annex

The annexes to this agreement include but are not limited to the “Instructions for Use,” “Shopping Guide,” “Purchasing Navigation,” “Logistics Related,” and other information displayed on various KameyMall pages, as well as various instructions and risk reminders provided to you through pop-ups, checkboxes, etc. during the use process.