1.Logistics Carrier Process

The international parcel transportation process needs to go through: Kameymall warehouse packaging — logistics supplier collection — logistics supplier/airport security check — waiting for flight arrangement — flying abroad (may require transit) — airport processing center operation — customs clearance process — handed over to local delivery service — delivery process. All the above processes require time efficiency handling, and special goods will take longer in the customs clearance process. If your package does not update within the delivery period, please be patient and thank you for your understanding and support.

1）Delivery time: Calculated from the time your package status shows "shipped", the provided delivery time is a basic reference time. If there are special weather, customs, or logistics provider situations, it will have a greater impact on the delivery time, so please reserve enough time for receiving goods.

2）Freight billing rules: Some routes are calculated based on actual weight, and some routes will calculate volumetric weight. The charging standards for different types of routes sending to different countries will vary. Therefore, if you want to estimate the freight, you can go to our company's freight estimation website: https://www.kameymall.com/agency/shipping-calc

3）If you have doubts about the weight of the package, you can use the following links to verify the calculation method:

   a) Estimated shipping weight and actual shipping weight:

https://www.kameymall.com/helpcenter/faq/71-72/289.html 

   b) Volumetric weight calculation method for different logistics providers:

https://www.kameymall.com/helpcenter/faq/71-72/288.html

2.Disclaimer For detailed rules, please visit:

https://www.kameymall.com/helpcenter/faq/71-72/285.html

3.After-sales Compensation Rules

Kameymall controls and monitors the package transportation process in real-time. If there is an abnormality with the package, Kameymall will coordinate to the best of its ability, and for the losses brought to the customer, Kameymall will compensate according to the after-sales compensation rules. Kameymall's after-sales standards, which are better than the logistics provider's compensation standards, can be processed for customers. For detailed rules, please visit: https://www.kameymall.com/helpcenter/faq/141-142/378.html

4.Uncontrollable Factors in Logistics Delivery

International delivery professional service explanation: International delivery services involve many handovers and transits, and we cannot fully control the delivery time, item restrictions, customs duties, and other factors, but when encountering problems, Kameymall will make every effort to provide assistance.