Dear users,

Thank you for choosing Kameymall. Kameymall offers worldwide logistics services covering all categories and channels. Before you use the logistics services available on Kameymall, please carefully read this Service Agreement. If you have any questions about this Service Agreement or any prompts displayed on the page, we suggest that you not proceed with the next step and contact the online customer service at any time for consultation and clarification;

1. Kameymall may adjust the shipping rates and delivery times from time to time according to the costs and market conditions, and Kameymall will truthfully notify you of any changes in advance;
2. For delays, damage, loss, tax, confiscation, and other uncertainties Kameymall will compensate according to Kameymall's compensation policy. At the same time, Kameymall will further upgrade and optimize services to reduce the risks related to parcel delivery, e.g. delay, damage, loss, etc.;
3. For fast and smooth customs clearance, we suggest that you accurately declare the parcel value. We will declare the parcel according to the value you’ve entered, and for the purpose of compliance-based fast customs clearance, fill in the product name, quantity, unit price, and other information for you according to the product information you submit. You can go to the parcel details page to modify the declared product name and quantity (you need to do it before the parcel is packaged). Heavier or more valued parcels are more likely to be taxed by customs. The declared value you’ve entered will be used as the value basis for you to claim compensation from Kameymall in case of any losses;
4. When you place an order and send a parcel or you are the recipient of the parcel, Kameymall will collect your information as follows: name, address, contact info of the sender and the recipient as well as product info, which will be used for submitting orders, generating logistics waybills, parcel pick-up, warehousing, transportation, export & import clearance, and parcel delivery. According to the relevant customs requirements of the destination country, we will also collect your ID Card information for the sole purpose of identity verification and import & export declaration;

If you provide an inaccurate or wrong address, on the premise of not violating the mandatory requirements of relevant laws and regulations on personal information storage, we may use your previous waybill information to complete and correct such address, so as to avoid repeatedly confirming the address with the recipient/sender to ensure the parcel will be delivered safely and efficiently.

5. Disclaimer: Kameymall will not be liable for any loss or damage caused by circumstances beyond its control, including but not limited to the administrative authority acts with actual or obvious power, the acts or omissions of any person not hired or contracted by Kameymall (e.g. sender, recipient, customs personnel, government department personnel or third parties), safety regulations implemented by government departments or other safety regulations applicable to the place of delivery, and Force Majeure including riots, strikes, labor disputes, civil riots, viruses or diseases, failures or interruptions of communication and information systems, any interference in aviation or road traffic networks (e.g. astronomical phenomena, industrial actions, electronic audio-visual pictures, electromagnetic damage or deletion of data or records) and natural disasters, including but not limited to earthquakes, cyclones, storms, floods, etc
6. Governing Law: These terms and conditions shall be governed by the laws of the People's Republic of China. Any dispute arising from these terms and conditions shall be submitted for settlement to the Shenzhen Court of International Arbitration.
7. In case of any discrepancy between the Chinese and English versions of these terms and conditions, the Chinese version shall prevail.

    

   You shall undertake that: The products to which you entrust Kameymall to provide services and value-added services shall meet the export requirements of the country of origin and the import requirements of the country of destination. If there are any problems during the customs clearance due to the products themselves or false declaration, you shall bear the relevant losses. In the case that Kameymall suffers losses therefrom, you will compensate us.

    

   I have carefully read and fully understood the relevant contents of this Service Agreement, and agree to follow the terms and conditions stated above.

1. Part of the delivery methods may be taxed or their customs clearance may be longer

Notes: Canada, and European customs are strict in package inspection. Business express such as DHL, and UPS, have a large chance to be taxed. The cost need to be paid by the recipient.

Kameymall will return the balance of the difference in time. It’s the real benefits to you and cost no extra money.

What is the estimated weight?  

The estimated weight is the total weight according to which we calculate the shipment fee when you submit your order. When your product enters our warehouse, we will weigh it with its original packing. The weight of the entry record together with the weight of the carton we are going to pack your product with add up to the estimated weight. However, if you choose to remove the original packing when you submit your shipment order, the actual weight of your parcel will differ from the estimated one.

What is the real weight?

We will weigh the parcel after you submit the delivery order and carry out a second weighting on the encapsulation of your item's weight and packaging weight, which is the real weight. You can click on the details of the package to check the real weight after sending the parcel within 3 working days.

If the real weight is lighter than the estimated weight, the balance of the package will be returned to your personal cash account after sending the parcel within 3 working days.

Real case

The packaging weight is 2573 grams

No packaging weight is 2340 grams

Remove the packaging is about 233 grams  

In the case above, the estimated weight was 2537 grams and the actual weight was 2340 grams (packaging removed), so the weight difference is 233 grams. For EMS, Preferential Line, and DHL, the first weight of a parcel is 500 grams. If 1 unit of after weight is 233 grams, you will be refunded based on the unit after weight. However, if the weight difference is lower than 233 grams (1 unit of after weight), you will not be refunded.

An example of choosing American line packet:

Estimated weight is 2573g, the international delivery fee =13+13*25+30=368 RMB; (1 first unit+25 continued units)

Real weight of 2340g, the international delivery fee =13+13*23+30=342g; (1 first unit +4 continued units)  

Actual difference =368-342=26 (2 continued unit)

What is the volumetric weight?

Volumetric weight is one of the methods to calculate the weight of a light bulb in the transportation industry. Volumetric weight is to use a conversion formula to get the weight of the items. Charges are based on the greater of actual weight and volumetric weight.

Kameymall line（Canada line，European DHL duty-free line， Australia line，UK line）:

The formula for calculating the volumetric weight = length cm * width cm * height cm/8000

American line packet，American line packet (Batteries)： The formula for calculating the volumetric weight = length cm * width cm * height cm/7000

American line（Heavy Cargo）：The formula for calculating the volumetric weight = length cm * width cm * height cm/6000

DHL,UPS, Fedex:

The formula for calculating the volumetric weight = Length cm * width cm * height cm/5000

SF-express, E-EMS, EMS, YunExpress:

The formula for calculating the volumetric weight = length cm * width cm * height cm/6000  

Kindly remind: International freight will be based on the billing weight (the greater the actual weight and volume weight) of the parcel. if the billing weight exceeds the estimated weight buy more than 1 added weight unit (including 1 added weight unit). an order of supplementary payment will be generated by the system

Kameymall currently charges parcel freight per the rule of "collect estimated freight first, then refund for any overpayment or request a supplemental payment for any deficiency according to the actual freight charged by the logistics provider". To ensure your parcels will be shipped out as fast as possible, please see how we collect supplemental payments as follows:

1) If freight is charged by the logistics provider - estimated freight ≤ 5 additional weights, we will ship out your parcel right away (except for special cases).

2) If 6 additional weights ≤ freight charged by logistics provider - estimated freight ≤10 additional weights, we’ll lock your parcel and notify you via internal message. If no confirmation is from you in 3 days, the parcel will be shipped out normally.

3) If freight is charged by the logistics provider - estimated freight ≥11 additional weights, we’ll lock your parcel and notify you via internal message. If no confirmation is from you in 3 days, the parcel will be canceled.

4) For packet economy lines (lines with an additional weight below 10g), if freight is charged by the logistics provider - estimated freight ≥30 additional weights, we’ll lock your parcel and notify you via internal message. If no confirmation is from you in 3 days, the parcel will be canceled (we’ll ship it out even if you do not confirm on time if you’ve purchased packaging reinforcement service.)

Note: If we ship out your parcels that require supplemental payments, please pay in time via the payment form after shipment, so as to make sure your future parcels will be shipped out normally.

When the parcel’s estimated weight compared with the actual weight is beyond the forwarding heavy, the system will automatically refund your account balance within 1-3 working days after the delivery of the package.

What is Customized Logistics Service and Non-Standard Logistics Service?

Priority Level For Choosing Logistics Services:

Standard Logistics Service > Non-Standard Logistics Service > Customized Logistics Service, i.e. if the first two types of services can meet you shipping needs, please use them as your preferred choices when sending parcels.

When shall I use Customized Logistics Service?

1. If your parcel is too heavy or too big (over 30kg or any side is longer than 60cm);
2. If you prefer lower shipping costs over delivery time;
3. Neither Standard Logistics Service nor Non-Standard Logistics Service can meet your shipping needs.

For any of the above cases, please contact our customized logistics team for the most suitable solution.

Must-knows about Non-Standard Logistics Service and Customized Logistics Services:

1. We will follow it up and reply to you within 1-3 working days after receiving your application.
2. Mostly fulfilled by railway and ocean transport.
3. Value-added services such as packaging services are also available.

When shall I not use Non-Standard Logistics Service and Customized Logistics Service?

1. If your parcel is not heavy (below 30kg);
2. If delivery time is important;
3. If Standard Logistics Service can meet your shipping needs;

Kindly Reminder: Please submit your parcel directly via Kameymall if the logistics lines available on Kameymall can meet your shipping needs. Kameymall reserves the right of final interpretation of all content.

The profits we get from our domestic logistics line barely cover the cost of logistics, warehousing, and labor. In order for customers to forward items to domestic China normally, We are under a lot of pressure and want to make sure that the majority of our users can still enjoy our fast and quality services, so we thought carefully and decided to make the following changes:

The service fee will be charged based on the number of sub-orders in a parcel, at 6 RMB per sub-order, excluding orders with restricted products that are marked as “Restricted”.

For example, a customer is submitting 4 sub-orders into a parcel, it is the very first one of the month, and service fees charged for this parcel will be 6*4= CNY 24.

The changes mentioned above have already been effective on Nov 18, 2023 (Beijing Time). Please read the service fee standards carefully. Kameymall reserves the right of interpretation.

1.Logistics Carrier Process

The international parcel transportation process needs to go through: Kameymall warehouse packaging — logistics supplier collection — logistics supplier/airport security check — waiting for flight arrangement — flying abroad (may require transit) — airport processing center operation — customs clearance process — handed over to local delivery service — delivery process. All the above processes require time efficiency handling, and special goods will take longer in the customs clearance process. If your package does not update within the delivery period, please be patient and thank you for your understanding and support.

1）Delivery time: Calculated from the time your package status shows "shipped", the provided delivery time is a basic reference time. If there are special weather, customs, or logistics provider situations, it will have a greater impact on the delivery time, so please reserve enough time for receiving goods.

2）Freight billing rules: Some routes are calculated based on actual weight, and some routes will calculate volumetric weight. The charging standards for different types of routes sending to different countries will vary. Therefore, if you want to estimate the freight, you can go to our company's freight estimation website: https://www.kameymall.com/agency/shipping-calc

3）If you have doubts about the weight of the package, you can use the following links to verify the calculation method:

   a) Estimated shipping weight and actual shipping weight:

https://www.kameymall.com/helpcenter/faq/71-72/289.html 

   b) Volumetric weight calculation method for different logistics providers:

https://www.kameymall.com/helpcenter/faq/71-72/288.html

2.Disclaimer For detailed rules, please visit:

https://www.kameymall.com/helpcenter/faq/71-72/285.html

3.After-sales Compensation Rules

Kameymall controls and monitors the package transportation process in real-time. If there is an abnormality with the package, Kameymall will coordinate to the best of its ability, and for the losses brought to the customer, Kameymall will compensate according to the after-sales compensation rules. Kameymall's after-sales standards, which are better than the logistics provider's compensation standards, can be processed for customers. For detailed rules, please visit: https://www.kameymall.com/helpcenter/faq/141-142/378.html

4.Uncontrollable Factors in Logistics Delivery

International delivery professional service explanation: International delivery services involve many handovers and transits, and we cannot fully control the delivery time, item restrictions, customs duties, and other factors, but when encountering problems, Kameymall will make every effort to provide assistance.

Parcel forwarding compensation standards:

If your products are lost, lacking in quantity, damaged, or delayed during the shipment process due to reasons not in Kameymall's control, Kameymall is not responsible for compensation. For indirect and not actualized profit losses, we will also not be responsible for any compensation. Please see the “Insurance and Compensation of Parcels” for actual details.

Kameymall is not responsible for compensation in the following situations:

1. Damage caused in situations out of our control (this does not apply to insured parcels).
2. Items that do not follow shipment or restricted shipment regulations and are confiscated by authorities or processed according to the law.
3. Parcels that, at the moment of being sent, are perfectly packaged, without any traces of having been opened or tampered with, weigh the same as they started with, and with all contained parts present and undamaged.
4. The recipient has already signed and accepted the parcel following the legal procedures.
5. Parcels that are missing in part or delayed due to errors committed by the client or problems with the product itself.
6. The client has not inquired about the product nor requested any compensation from the date of submission to the end of the inquiry period.
7. International parcels that have been detained, confiscated, or destroyed according to the laws of the recipient country.

Forbidden items

Items that cannot be shipped through the mail

1. Items forbidden to be circulated or shipped according to national law.
2. Explosive, flammable, erosive, radioactive, or toxic hazardous items.
3. Publications, books, sources, or items containing reactionary content or obscenity.
4. Currencies of all kinds.
5. Items that violate public health.
6. Items that rot easily.
7. Live animals (not counting bees, silkworms, and leeches, as long as the packaging ensures the safety of the workers).
8. Items that are not adequately packaged and may cause hazards to the workers, or contaminate or damage other packages.
9. Other items unsuitable for shipment through the mail.

Items that are forbidden from being sent according to postal practices

1. Items with qualities or packaging that may harm the postal workers or contaminate/damage other packages or postal equipment.
2. Items with metal seals or other sharp edges that may get in the way of postal processing.
3. All types of firearms, ammunition, explosive, flammable, erosive, and radioactive items or vessels, strong poison, anesthetics, biochemical products, and infectious items.
4. All kinds of publications, propaganda, or printed items that may endanger the security and stability of society or contain obscenity.
5. All kinds of items that may endanger public health.
6. Documents or items that are not accepted or allowed to be circulated in the recipient country.
7. Besides the above general regulations, please also follow all related regulations set by customs.

Items that cannot be sent according to the postal regulations in Taiwan

1. Items with qualities or packaging that may harm the postal workers or contaminate/damage other packages or postal equipment.
2. Items with metal seals or other sharp edges that may get in the way of postal processing.
3. Flammable, explosive, and other hazardous items. However, easily damaged biological materials that are packaged in special methods and sent between recordation offices and have obtained shipment certificates from the related administrative departments are not subject to this restriction.
4. Live animals. However, bees, silkworms, leeches, and parasites or insects that are helpful in eliminating pests sent between recordation offices are not subject to this restriction.
5. Radioactive items.
6. Opium, morphine, and other anesthetics. However, items that have obtained shipment certificates from related administrative departments or evidential documents from judicial and police organizations, are used for the purpose of litigation evidence and sent between organizations for insurance or value-declaration purposes, or used in medical or scientific research as insured parcels and have been approved by the recipient offices, are not subject to this restriction.
7. Documents or items that contain obscenity and are indecent. However, items that have been issued evidential documents from judicial or police organizations and are used for the purpose of litigation evidence and sent between organizations in the form of registered mail or parcels are not subject to this restriction.
8. Documents or items that are not accepted in the recipient location.
9. Files or items forbidden to be sold or manufactured by related administrative departments in Taiwan. However, items that have been issued evidential documents from judicial or police organizations and are used for the purpose of litigation evidence and sent between organizations in the form of registered mail or parcels are not subject to this restriction.
10. Lottery tickets and related advertisement flyers. However, items that have been issued evidential documents from judicial or police organizations and are used for the purpose of litigation evidence and sent between organizations in the form of registered mail or parcels are not subject to this restriction.
11. Other items are forbidden according to the law.