Shopping Agent, generally speaking, is finding someone to help you to buy items you want. It might be because of that you can't buy these items abroad, or the abroad price is more expensive than the Chinese domestic price. People buy items from China and then ship items abroad, which is a common form of shopping agents.

The benefits of using KameyMall Shopping Agents

1. There are infinite choices for you to buy Chinese items online

2. You can pay in USD or RMB

3. You can receive your purchased overseas items within 7 working days at the soonest.

4. You can obtain a perfect promised return policy on damaged items.

5. You can get professional services from the KameyMall customer service team; they can answer any problems encountered in the process of shopping on the Chinese mainland.

In which situations you are suitable to choose the Shopping Agent Services?

1. When you are accustomed to using Chinese products, or services, or having a preference for a particular brand, while you are unable to purchase abroad and then entrust us to buy.

2. Professional data, books (especially Chinese version), or equipment. For example, universities or research institutions need to buy some specialized books or software and there are no selling channels abroad. The only channel to purchase is through Chinese e-commerce websites.

3. New Arrivals/ Fashion: If you want to update new arrivals/ fashion elegant clothing, popular music, star posters, etc. in the Chinese mainland.

4. You can find the prices' advantage: due to cheaper labor costs, and lower production costs in the Chinese mainland, most of the items' prices are lower; at the same time, KameyMall designs a unique shopping model for the customer to save money.

5. Advantage in dress size: foreign clothes size is generally larger and not suitable for the Oriental, fortunately, you can buy the right style and size of clothes you want from the Chinese mainland.

6. Entrust us to purchase auction items from Chinese e-commerce websites, such as the auction items on Taobao.

【Service Description】

Kameyamll-Agent provides the shopping agent order for selected platforms but Kameyamll-Agent is not responsible for the risks associated with the products from third-party platforms.

Kameyamll-Agent will only provide you with the shopping agent service for selected third-party platforms and Kameyamll-Agent is not responsible for the possible risks and legal consequences like quality issues and copyright infringement. To protect your benefits, Kameyamll-Agent will inspect the product multiple times, communicate with you, and provide after-sales assistance during the procedure. If you need to purchase a product from a third-party platform that cannot be verified, there might be problems like an extra service fee, unable to purchase, and shipping risks. For details, please refer to the feedback of our agents.

【Shopping Procedure】

The shopping procedure is separated into two steps and you need to make two payments. We suggest that you estimate the international shipping fee before placing the order.

Step 1: We will purchase the product for you after you pay for the product and the domestic shipping cost incurred in China. The purchased product will be shipped to the Kameyamll-Agent warehouse and shopping Agent preservation period of parcels is 90 days. You can purchase multiple products and consolidate them into one parcel to save money.

Step 2: Consolidate the products that are stocked in the warehouse, submit the parcel, pay for the international shipping cost, and the parcel will be shipped to you.

【Logistics Risks】

The logistics services for the shopping agent products are provided by third-party logistics providers. They are restricted by the customs policy and there might be logistics risks. You need to consider the risks as you will be responsible for them.

As a service platform, Kameyamll-Agent is partnered with numerous third-party logistics providers who ship the products we purchased to you. Kameyamll-Agent is not responsible for the confiscation, damage, loss, or delay of the products that occurred due to the policy of the customs or the uncontrollable risks associated with the international transportation. However, Kameyamll-Agent will warn you about the possible risks ahead of time. We will improve our logistics insurance services, since we want to help you assess possible risks and minimize possible losses.

There are various kinds of items online that cover all aspects of people's lives, and KameyMall provides a shopping agent service for you to buy various items.

You can use various search engines to find your desired items from Chinese domestic e-commerce sites, such as Chinese software or books, etc., and then use the KameyMall shopping agent service to buy them for you.

As some of the websites have low credibility, Kameymall cannot guarantee the quality of the goods, you should speculate by yourself.

1. Measurement

How do I measure my body?

How do I measure my feet?

Chest Measurement:

Tips:

a. The tags on clothes usually tell you the measurements (height, waist, bust, body weight, etc.).

For example, “160/68A”, “160” is height and “68” is bust or waist. “A” is a reference to expanded size. “A” means normal size, “B” means larger than average, “C” means extra large, and “Y” means smaller than average.  

b. There are three different sizes for pants due to the length difference. “S” means Shorter than the regular, “R” means Regular length, and “L” means Longer than the regular .For example, you may see “29W x 30L” on jeans, “29W” means that the waist is 29 inches, and “30L” means that the length of the inseam (from crotch to bottom) is 30 inches (1 inch equals 2.54 centimeters). 

c. The standards may vary for different stores on Taobao. We suggest that you use your body measurements (bust, waist, hip) as a reference when selecting the size. When measuring your body, please make sure that the tape measure is straight and wrap the tape measure loosely around your body. There might be a 1 to 3 centimeters difference for manual measurement. 

d. Please measure your feet in the afternoon since your feet will be larger than normal during that time. Your feet are not perfectly symmetrical so please use the size of your larger foot. The shoe size in China does not indicate the width of your feet so please select a larger size if your feet are wider than average. For example, if your size is 8, please go with 8.5. 

2. Size Conversion Chart

Reference Size Chart for Women’s Tops

Reference Size Chart for Men’s Tops

Reference Size Chart for Women’s Pants

Reference Size Chart for Men’s Pants

Reference Size Chart for Women’s Shoes

Reference Size Chart for Men’s Shoes

Bra Size Cross-references

* The information mentioned above is for reference only. The information follows the standard international size chart and the information is not enforced by law.

Purchasing multiple items from the same seller, and then submitting and checking out the purchasing order simultaneously, KameyMall will charge your Chinese domestic shipping fee only once.

However, if the quantity of your items from one seller is too much and causes the package overweighed, the shopping agent will remind you to clear the delivery balance.

You can arrange delivery of the items in ‘My Warehouse’ in different combinations, delivery in one parcel or separated parcels.

Note:

The weight and the quantity of the items are the most important elements for customs to judge whether a parcel is for civil use or commercial. Parcels that weigh over 10 kg will be considered commercial. A parcel that is more than 10 kg will be more likely to be seen as a commercial parcel, so when you send out the delivery order, make sure you confirm the weight of your parcel. And a large number of the same item can be regarded as a commercial parcel, too. So please avoid using the same parcel to send more than a single considerable product.

KameyMall commits to eliminating any of your worries during international online shopping. To ensure your items can be received smoothly, we will have corresponding processing standards to deal with the items arrive. E-commerce platforms, such as Taobao, may have illegal commercial phenomena, please be aware of shopping on it. The following special circumstances will be seen as you have agreed and prepared the subsequent operations. If you have any questions when submitting orders, please contact customer service.

1. Sensitive products

Contain essential oil, care solution, lubricants, batteries, glue, and other sensitive items, to guarantee your delivery, we will take them out for you.

2. The customs policy

Items containing imitation brands, a large volume of liquid or powders, electrical products, etc. may be restricted by the customs policy, where there are certain risks in sending them. If the consequences are caused by the above risks, KameyMall is not responsible for customs clearance and related legal responsibility.

3. Can't be professionally inspected.

If you buy electric equipment, brand & limitation brand items, tickets, cards, etc., we cannot inspect the items professionally (i.e. quality, authenticity, completeness, etc.). The inspector can only check whether the items' appearance is in sound condition or accessories complete, but can't turn on the equipment to check the quality.

4. Fragile items

Contained ceramics & glass products, irregular shape items (wipers, automatic damper, etc.), items during delivery may cause abrasion, broken, please be cautious to purchase. We guarantee the completeness of the items before delivery, but if such items are damaged during delivery, and logistics have categorized them as fragile, you need to bear the resulting loss caused by the above situation.

5. Customized products

If you submit orders as customized items, we suggest you negotiate with the seller directly so that your requirements would be met. After the successful negotiations, you need to provide us with the number, information, or signs of Wangwang chatting with the seller. We cannot do a professional inspection for these items, so you need to bear the resulting loss caused by the above situation.

6. Deposit order

Due to the regulation of Taobao sellers, a deposit order cannot be canceled once the order has been placed, and meanwhile, you have to follow up on the seller’s issued information and clear the outstanding balance. Then after that, the items could be delivered. If the outstanding balance cannot be cleared within a certain time, the deposit will not be returned.

7. Sellers with poor credit

We suggest you choose the well-reputed store that has more than three hearts and has a paid-for Taobao guarantee. If the seller's credit is low, and there is no guarantee paid, there might be bothersome situations, such as false delivery, no delivery, no after-sale service, and no rights protection. You need to bear the resulting loss caused by the above risks.

8.Third-party Products

 KameyMall-Agent sources products from third-party platforms and is not the direct seller. If a product results in infringement issues, the responsibility lies with the third-party seller, and KameyMall-Agent holds no related liability.

9.No Professional Inspection

We do not provide professional inspection services for the quality, authenticity, or completeness of products. If defective products are received, we do not offer compensation. If you choose to purchase despite this, we bear no responsibility for any resulting consequences.

10.Limited Inspection

If we cannot access the actual product link, we are unable to check the size, model, color, or quantity, and can only inspect the appearance. If the product received has incorrect size, model, color, or quantity, please verify with the seller. If there's an issue, we do not provide compensation. Choosing to purchase indicates acceptance of these risks.

If your orders have the risks mentioned above, we will acknowledge that you have read and accepted the above terms and conditions, please be sure to read them carefully. Interpretation right is reserved by KameyMall.

To put it simply, purchasing on behalf of others means asking someone to help you buy the items you need. It may be because you cannot buy the items abroad, or the price of the items abroad is more expensive than in China. Helping people buy items from China and then shipping them abroad via express delivery is a common form of purchasing on behalf of others.

Through KameyMall, you can search for products on all major shopping websites in China, and you can make purchases without using RMB and paying directly with foreign exchange. All products from across the country are at your fingertips, absolutely fast and convenient!

【Service Area】

KameyMall provides purchasing services for designated third-party platform items but does not bear the risk of third-party platform items.

KameyMall only provides you with purchasing services for designated third-party platform items and does not assume the risks of infringement quality and related responsibilities of the items themselves. KameyMall will provide multiple inspections, communication confirmations, and after-sales coordination during your shopping process to protect your interests. If you need to purchase items from a third-party platform whose source cannot be confirmed, there may be additional service fees, inability to order, and shipping risks. The details will be subject to the feedback results verified by the staff.

【Shopping Process】

Shopping is divided into two stages: purchasing and shipping, and there are two payments. It is recommended to do an international shipping fee assessment before placing an order.

[Phase 1] You need to pay for the product and the logistics fee for the product within China, and we will purchase it for you. The purchased goods will be sent to the KameyMall transit warehouse for temporary storage. After the goods are put into storage, they can be temporarily stored for 90 days for free. You can accumulate goods and package them together for international shipping to save money.

[Phase 2] Combine the goods in stock to generate a parcel order, pay the international logistics fee for the order, and then the parcel can be transported across the border.

【Logistics Risk】

Purchased goods are carried by third-party logistics providers and are subject to customs policy restrictions and may involve logistics risks, which need to be evaluated and borne by yourself.

As a service platform, KameyMall integrates many third-party international logistics providers to provide you with package delivery services for purchased goods. However, it does not bear risks caused by customs policies and uncontrollable factors in cross-border logistics, such as confiscation, damage, lost items, Shipping delays during peak periods, etc. KameyMall will assist you in risk estimation and reduce the probability of loss by providing timely risk reminders and continuously improving logistics insurance and other measures

China's online mall has a wide variety of products, covering all aspects of life needs. Kameymall provides you with purchasing services.

Find the products you want through search engines such as Google, Baidu, and Taobao

You can find the products you want, such as Chinese software or books, etc., on mainland China shopping websites through search engines, etc., and then entrust KameyMall to purchase them on your behalf.

Due to the low credibility of some websites, KameyMall cannot guarantee the quality of its products, so you need to control them yourself.

If you order multiple items from the same seller and proceed to submit purchase orders together, confirming the resulting order through settlement, KameyMall will only charge you a single domestic freight fee from mainland China. Weidian's domestic freight is determined by the seller, and the shipping cost for multiple items from the same seller is cumulative.

However, if your purchase includes an excessive number of items from the same seller, leading to an overweight package that incurs additional domestic freight charges, KameyMall will notify you within the order to pay the additional domestic freight cost.

When the goods arrive at KameyMall, professional quality inspectors will inspect the goods we purchased.

For example, clothing products will be inspected for obvious issues such as color, size (subject to your product remarks or final changes later), large areas of damage, etc. If you find such problems when you receive the goods, please contact us in time, and we will negotiate with you and provide a solution after confirmation. However, KameyMall will not be able to guarantee details such as color difference and thread ends. We hope you understand.

Electronic and digital products are special commodities. When accepting the products, KameyMall quality inspectors will check whether the appearance of the products is intact and whether the accessories are complete, but they cannot turn on the products to check whether there are quality problems.

Because some sellers rarely update website store information, there may be discrepancies between the seller's actual inventory and the website store display. The inventory displayed on some website stores has many items, but when we contact the seller, the seller may tell them "out of stock".

Therefore, the seller’s actual inventory will ultimately be based on what we learn after contacting the seller.

Hello, regardless of the value of the gifts sent by the seller, the ownership belongs to you. As long as you have no special requirements to give up or are not suitable for mailing, we will put all the gifts into the warehouse together with the package and send it to you.

Gift inspection details

Purchasing agent:

1. If you need a gift from the seller, please make a clear note when submitting the order so that you can ask the seller for help when purchasing. However, there is no guarantee that the seller will give it to you. If the seller does not give it away, there will be no reissue;
2. If you did not specify that you wanted a gift when submitting the order, and the seller did not send the gift, there would be no inspection and after-sales service;

Package forwarding:

Package forwarding is an item that you purchase from the seller yourself. If there are gifts, it is recommended that you note the name and quantity of the gifts to help you verify whether there are gifts. If there are no notes, no inspection and after-sales service will be performed; if it is mailed by your family items, we do not perform any inspection services on item packages

Warm reminder: Any quality problems with the gifts are not covered by the after-sales service. Thank you for your cooperation and understanding!

You can freely combine and ship the items in "My Warehouse" and choose to ship them all at once or in batches.

Kind tips:

An important basis for customs in various countries to judge civilian and commercial parcels is the weight of the parcel and the number of items. There is a higher probability that a parcel exceeding 10kg will be regarded as a commercial parcel. Therefore, when submitting the waybill, please confirm the weight of the parcel and the number of the same items. Excessiveness is also one of the important criteria for being considered a commercial parcel, so please try to avoid using the same parcel to send a large quantity of a single item.

In addition to item fees, international shipping fees, and customs clearance fees, no other fees will be charged (value-added services please purchase on demand)

The Seller Has Not Shipped:

We will contact the seller to negotiate and make the exchange.

Shipped by Seller:

You will not be able to contact the seller for an exchange. If you insist on a replacement, you can apply for a return after the item arrives, and then resubmit the order to purchase the style or color you need, but you must bear the return shipping costs.

If the order shows "Arrived", it means that the items you purchased have arrived at KameyKall. Next, we will weigh and inspect the goods to ensure quality, and take quality inspection pictures to confirm that they are correct, we will put the items into storage.

For domestic Taobao, Weidian, and 1688, for most sellers, the shipping period is usually within 1-7 days. If your order is still within this 7-day timeframe, we recommend your patience. However, if you have ordered pre-sale, reservation, or proxy purchase items, the shipping period is usually longer, around 7-15 days. The shipment schedule is determined by the seller and depends on the specific conditions of the pre-sale.

Due to changes in merchant prices, the amount of some orders may need to be replenished after successful submission. This mainly involves postage replenishment. You need to verify and follow the page prompts to replenish the amount.

"Into warehouse" means that the goods you purchased have entered the warehouse. Next, you need to enter my warehouse, submit the parcel waybill for the goods you purchased, and send them to your overseas address.

If the seller of the goods purchased on your behalf has a discount (including product price discounts and free shipping), you can manually change the product price to the discounted price when submitting the order, and note the specific discount information (the postage can also be changed). When the buyer orders After confirming that there is a discount, we will place an order for you at the preferential price.

Tmall, 1688, Taobao, JD.com, Weidian, etc.

For Purchasing Agent Orders:

1、Only prohibited items will be checked in the package. The inspection will focus on whether the outer packaging of the goods is intact, and the delivery status will be verified based on the information on the outer packaging. No inspection photos will be provided, and the original packaging of the goods must be maintained for storage.

2、For all sealed packaged goods and those with sealing labels or strips (excluding clothing, bags, and shoes), no unsealing inspection will be conducted. Only the appearance will be checked for damage, and the delivery of goods will be assessed based on the information on the outer packaging.

3、The storage method will be determined based on the product category on 1688. 1688 products are divided into Category A and Category B sources: [View Details]

Note:

1688 Purchasing Product Classification Rules (Category A and B)

Category A Source Goods: The 1688 product detail page/shop page contains icons with "Protection" and "7."

1. A random sample of 5% will be taken from each ID (maximum 20 pieces, minimum 5 pieces). If any abnormal issues are found with the goods, the customer will be notified, and the purchasing agent will be informed for after-sales service.
2. The quantity will be verified based on the number indicated on the product box (if there is no quantity indicated on the product box, verification is not required).

Category B Source Goods: The 1688 product detail page/shop page does not contain icons with "Protection" and "7."

The quantity will be verified based on the number indicated on the product box (if there is no quantity indicated on the product box, verification is not required).

4、Standard Inspection Rules (Non-1688 Orders):

The standard inspection service primarily focuses on verifying the style, quantity, color, size, model, and whether there are serious defects or omissions in the main logos on the front and back of the product. It also checks for any damage and obvious defects (such as stains, discoloration, scratches, fraying, or bending) with a diameter of 0.5 cm for circular shapes and 1 cm for other shapes. For all sealed packaged goods and non-clothing/bag/shoe items with sealing labels or strips, the inspection rule is to not unseal the package; only the appearance will be checked for damage, and the delivery of goods will be assessed based on the information on the outer packaging. All goods will undergo a prohibited items check.

5、Figure Inspection Rules:

1）Sealed packaged figures or figures with sealing labels at the opening of the packaging will not be unsealed for inspection; only the integrity of the outer packaging and any severe damage to the box will be checked.

2）For figures packaged in a recessed or embedded manner, they will not be removed for inspection; only the visible external areas will be checked.

3）Other non-sealed packaged figures will be opened for normal inspection.

6、Gift Inspection Instructions:

If the purchased items do not specify gifts in the upper details of the store homepage, it is assumed that there are no gifts, and no verification will be conducted for gifts. Any gifts provided by the seller, regardless of their value, will belong to you. We will include all gifts along with the main products for storage and shipment to you.

Disclaimer

1、Product Imperfections and Actual Usage Effects: The inspection does not cover minor defects declared by the seller, such as size discrepancies, mobile case (film) model, eyeglass prescription, clothing lining, product box appearance, letter printing quality or omissions.

2、Specialty Products: The authenticity, functionality, and quality of professional products such as electrical appliances, digital products, and electronic peripherals are not within the scope of inspection.

3、Sealed Packaging: The details of the contents inside all sealed packaged goods and non-clothing/bag/shoe items with sealing labels or strips are not within the scope of inspection.

4、Special Orders: Orders such as 1 yuan auctions, lucky bags, fake product links, non-existent product links, universal auctions, shipping fee auctions, quantity auctions, and products with pixelated images on store pages do not have detailed product information. Therefore, we cannot verify the style, quantity, color, size, or model of the received goods. Inspection will only be conducted to check for severe damage, stains, discoloration, or defects on the appearance of the goods. For specific product details, please refer to the quality inspection photos for verification.

5、Return and Exchange Service Standards: For details regarding the standards for return and exchange services without reasons, please click here.